It service desk Work, Jobs in Alderley Edge, Chs (with Salaries)

IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
13d
Service desk technician
Amiculum —Manchester
- Hybrid work
- IT
- Annual leave
- Flexible schedule
Cloud Support Engineer
The Tech Group NC Ltd —Manchester
- £4,800 - £5,200 a month
- Full-time
- Microsoft Access
- Azure
- Microsoft Outlook
Quick apply
5h
IT Technician
Stockport Academy —Stockport
- £24,978 - £33,882 a year
- Weekend availability
- Windows
- School
- Employee discount
10d
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
IT Engineer
EMS Healthcare —Macclesfield
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
- Annual leave
Quick apply
7d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
IT Apprentice
QA Apprenticeships —Manchester
- £25,185 - £25,989 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875.00 - £28,374.97 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Microsoft Office
- IT
Service Desk Engineer x2
General Medical Council —Manchester
- £30,179 - £35,400 a year
- Monday to Friday
- Hybrid work
- Employee assistance programme
- Employee discount
7d
IT Support Engineer
AccessPay —Manchester
- £240 - £30,000 a year
- Full-time
- Azure
- Computer networking
- Organisational skills
6d
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
IT Service Desk Internship
Bureau Veritas —Manchester
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
IT Infrastructure Engineer
Network Plus —Salford
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Project management
- Mentoring
Quick apply
6d
Senior Network Engineer
razorblue Careers —Salford
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
10d

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it service desk jobs near alderley edge, chs

IT Service Desk Analyst Apprentice

QA Apprenticeships -
Macclesfield

Apply Now

Job details

Full-time
£18,000 - £20,000 a year
13 days ago

Qualifications

Azure
GCSE
Information security
Continuous improvement
Organisational skills
IT
Communication skills

Full job description

About Bodycote:

We are a leading, global performance metallurgy business, improving properties and extending lives of our customers’ products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical.

About the role:

This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first‑line IT support. The role is aligned to the Microsoft Azure Cloud Support Specialist Level 3 apprenticeship and combines on‑the‑job experience with a structured apprenticeship programme, enabling the individual to build capability progressively within a live IT service environment.

The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role holder will work under the guidance of the IT SDM, team leaders and senior analysts.

Responsibilities:

Service desk support: Act as a first point of contact for IT support via phone and self‑service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool. Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner
Learning & apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities, assessments, and reviews. Apply learning directly to day‑to‑day service desk activities. Use feedback constructively to improve performance and capability
Process, security & documentation: Follow approved standard operating procedures, runbooks, and working practices. Maintain accurate and complete ticket records. Contribute to knowledge articles as skills and confidence develop. Comply with information security, confidentiality, and data protection requirements
Team & professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism, reliability, and a customer‑focused mindset. Show willingness to ask questions and seek support when required

Required skills:

Basic IT literacy (e.g. using computers, email, applications)
Awareness of customer service principles
Clear verbal and written communication
Ability to follow instructions and procedures
Basic problem‑solving and organisational skills
Willingness to learn and develop
Professional and reliable approach to work
Positive attitude toward helping others

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 9am to 5pm, Monday to Friday with an hour’s unpaid lunch break

Benefits:

Whether you’re working in one of our state-of-the-art facilities, supporting clients on the ground, or contributing behind the scenes, you’ll be part of a global community that values skill, reliability, and continuous improvement. We’re in this together!

At Bodycote, we recognise that our people want to grow, and take on new challenge, and we’re committed to supporting that journey.

While we continue to build structured pathways for career progression, it’s a clear focus for us. We are creating more opportunities for internal mobility, whether that’s moving between functions, stepping into new roles within our sites, or exploring options across our wider global business.

If you’re curious, ambitious, and ready to grow, we want Bodycote to be a place where you can build a long-term, evolving career.

Future prospects:

On successful completion of the apprenticeship, the individual may progress into an IT Service Desk Analyst role, subject to performance and business need.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

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it service desk jobs in alderley edge, chs

IT Service Desk Analyst Apprentice

Service desk technician

Cloud Support Engineer

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IT Infrastructure Engineer

IT Service Delivery Manager

IT Engineer

Service Delivery Manager

IT Apprentice

1st Line Analyst - 12 Month FTC

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1st Line NOC Engineer

Service Desk Manager

IT Service Desk Internship

IT Infrastructure Engineer

Senior Network Engineer

1st Line IT Service Desk Engineer

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