Handler / Work, Jobs in Alderley Park, Chs (with Salaries)

Complaints Handler - Maternity Cover
Metro Rod —Macclesfield
- £27,839 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Annual leave
9d
Customer Services Agent
Singapore Airlines Ltd —Manchester Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
1h
Handler
FedEx EU —Newcastle-under-Lyme
- £13.29 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
ICC Call Handler - Parkway, Manchester
North West Ambulance Service NHS Trust —Manchester
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
Complaint Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
13d
Case Handler / Conveyancer
PLS Solicitors —Altrincham
- Up to £30,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Free parking
- Work from home
Quick apply
13d
Commercial Account Handler
Howden Group Holdings —Northwich
- Full-time
- Hybrid work
- Employee discount
9d
Senior Scientist I Protein Expression & Automation
Evotec —Alderley Park
- Full-time
- Doctoral degree
- Scripting
- Leadership
- Referral programme
12d
Claims Handler
Mis-sold Expert —Manchester
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
Quick apply
1d
Complaint Handler
interactive investor —Manchester
- From £32,200 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Complaints Handler
CarFinance247 —Manchester
- £28,000 - £30,000 a year
- No weekends
- Analysis skills
- Communication skills
- Negotiation
Quick apply
9d
Complaints Handler
Recra Consulting —Stone
- £26,320 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
Complaints Handler
Teleperformance —Manchester
- From £26,442 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Claims Handler
Direct Line Group —Manchester
- Customer service
- Employee discount
Senior Claims Handler EL/PL
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
FNOL Claims Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Work from home
- Employee assistance programme
Security Dog Handler
Marpol Security Limited —Manchester
- £16 an hour
- Overtime
- First Aid Certification
- In-person
- Communication skills
- Free parking
Quick apply
7d
Claims Handler
Howden Group Holdings —Manchester
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Procurement & Clerical Assistant
Serfilco International LTD —Manchester
- £24,000 - £28,000 a year
- Full-time
- Microsoft Excel
- English
- Administrative experience
Quick apply
6d
Account Handler
XPO Logistics —Leigh
- £24,784.50 a year
- Computer literacy
- Employee discount
Quick apply
4h

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Complaints Handler - Maternity Cover

Metro Rod -
Macclesfield

Apply Now

Job details

Full-time
£27,839 a year
9 days ago

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Complaint handling
Organisational skills
Communication skills

Full job description

Complaint Handler (Maternity Cover)
Metro Rod LTD
Full time (6 month FTC)
37.5 hours per week
£27,839 per year pro-rata

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

The role:

We are seeking a highly professional and customer-focused Complaint Handler to join our Contact Experience Team within the Contact Centre on a maternity cover contract. This is an office-based role with the potential for a permanent opportunity following the cover period, subject to business requirements and performance. This is an initial 9-month contract with a view to progressing further.

Supporting both Metro Rod and Metro Plumb, the successful candidate will be responsible for managing customer complaints, handling urgent escalations, and providing operational support across our franchise network. This role plays a vital part in maintaining customer satisfaction, protecting business reputation, and ensuring issues are resolved effectively and efficiently.

What does it entail?

As a Complaints Handler, you will take ownership of customer complaints from initial receipt through to successful resolution, ensuring every customer receives a fair, professional and positive experience.

A key part of the role involves maintaining regular communication with customers throughout the complaint journey, keeping them informed of progress and managing expectations with empathy and professionalism. You will liaise with franchisees, engineers, supervisors and internal departments to gather information, coordinate actions and achieve timely resolutions.

You will be responsible for ensuring complaints are handled in line with company procedures, service standards and agreed timescales, while producing clear, accurate and customer-focused written responses. Maintaining detailed and accurate records within internal systems will also form an important part of your day-to-day responsibilities.

The role will see you acting as a key point of contact for customer escalations, providing support and guidance to the franchise network on customer-related matters and ensuring complex, sensitive or high-risk cases are escalated appropriately when required. In addition, you will identify recurring issues and emerging trends, helping to drive continuous improvement initiatives that enhance both the customer experience and operational performance across the business.

This is a varied and rewarding role that requires excellent communication skills, strong problem-solving abilities and a genuine commitment to delivering outstanding customer service.

What do we look for?

The ideal candidate will:

Have previous experience complaint handling role.
Demonstrate excellent written and verbal communication skills.
Build positive relationships and establish trust with customers, franchisees and colleagues.
Possess strong interpersonal skills and be confident engaging with stakeholders at all levels.
Have exceptional attention to detail and strong organisational skills.
Be able to manage multiple priorities and work effectively in a fast-paced environment.
Demonstrate strong problem-solving skills and sound decision-making ability.
Take ownership and accountability for customer issues through to successful resolution.
Remain calm, professional and resilient when dealing with challenging situations.
Show empathy, professionalism and good judgement in all customer interactions.
Take a proactive and solution-focused approach to resolving issues.
Thrive under pressure while maintaining a focus on delivering positive customer outcomes.
Embrace and promote a collaborative "One Team" culture across the business.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Complaints Handler - Maternity Cover

Macclesfield, Cheshire,

SK10 2XF

£27,839 per year plus benefits

Contract - Full-time

Posted 8 days ago

Closing date: 06/07/2026

Job reference: GR1594721MacCHMC

Quick Apply

Complaints Handler - Maternity Cover

Macclesfield, Cheshire,

£27,839 per year plus benefits

Apply Now

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