GB DENTAL CLINIC
Job Description: Health Services Manager
1. Role Overview
The Health Services Manager at GB Dental Clinic is a senior leadership position responsible for both the strategic development and day-to-day operational control of our clinical and administrative services. Based at our practice in the UK, this role requires a hands-on management style to successfully bridge clinical teams and practice leadership.
The postholder will drive practice performance, commercial growth, and operational efficiency while ensuring absolute compliance with all healthcare regulations. The ultimate objective is to cultivate a stable, accountable, high-performing team culture that delivers a premium, patient-centred experience.
2. Job Specification
Attribute
Details
Job Title
Health Services Manager
Organisation
GB Dental Clinic
Reporting To
Director
Working Hours
38 hours per week (Full-Time, Permanent)
Location
GB Dental Practice (UK)
Salary & Benefits
Competitive, market-aligned package
(Visa sponsorship available for high-calibre candidates)
3. Key Responsibilities
3.1 Practice Operations & Strategic Leadership
· Daily Operations: Full responsibility for daily practice operations, workflow efficiency, and overall clinic performance across administrative and clinical environments.
· Strategic Growth: Develop and implement strategic plans aligned with practice objectives for growth, service quality, and long-term sustainability.
· Performance Monitoring: Monitor practice performance using key performance indicators (KPIs)—including chair utilisation, treatment acceptance, recall effectiveness, and patient retention—producing regular reports for the Principal/Board.
· Change Management: Identify opportunities for operational improvement, lead change management initiatives, and champion innovation.
3.2 Financial & Commercial Management
· Fiscal Control: Oversee the practice's annual budgets, expense control, forecasting, expenditure monitoring, and variance reporting.
· Revenue Optimization: Manage multiple income streams (including private fee structures, private dental plans, and NHS streams where applicable), ensuring accurate claim submissions and maximised revenue.
· Treatment Conversion: Monitor treatment plan presentations and patient conversion rates to improve practice profitability.
· Procurement: Negotiate contracts with external suppliers, accountants, HR providers, and service providers to achieve the best value.
· Payroll: Oversee payroll processes in collaboration with the finance team or external provider.
3.3 Regulatory Compliance & Governance
· Healthcare Frameworks: Ensure full compliance with all UK healthcare regulations, including the Care Quality Commission (CQC) fundamental standards, NHS guidelines, and General Dental Council (GDC) requirements.
· CQC Ownership: Manage and maintain the practice’s CQC registration, ensuring continuous audit readiness, facilitating inspections, and implementing necessary improvements.
· Clinical Governance: Develop, review, and enforce clinical governance frameworks, Health & Safety compliance, and Standard Operating Procedures (SOPs).
· Decontamination & Infection Control: Oversee infection prevention and control (IPC) protocols strictly in line with HTM 01-05 and current guidance.
3.4 Patient Experience & Service Quality
· Premium Patient Journey: Champion a culture of outstanding patient care, ensuring a consistently professional, welcoming, accessible, and premium patient experience.
· Capacity Management: Oversee appointment scheduling efficiency, diary utilisation, and patient flow to minimise waiting times and maximise clinical capacity.
· Issue Resolution: Handle and escalate patient concerns or formal complaints professionally and efficiently in accordance with practice policies.
· Feedback Loops: Analyse patient feedback and satisfaction data to continuously implement service improvements.
3.5 Staff Management & Development
· Workforce Culture: Recruit, induct, manage, and appraise a multidisciplinary team (dentists, dental nurses, hygienists, treatment coordinators, and receptionists) to build a stable, accountable, high-performing culture.
· Rota & Resource Planning: Manage staff rotas, attendance, and absence to guarantee optimal clinic coverage and patient service.
· Professional Development: Design, implement, and track staff training compliance, Continuing Professional Development (CPD) programmes, and conduct regular appraisals.
· HR Basics: Handle disciplinary and grievance procedures in strict accordance with UK employment law and internal HR guidelines.
3.6 Facilities, Equipment & Information Governance
· Asset Management: Ensure all clinical equipment is maintained, serviced, and calibrated according to manufacturer guidelines.
· Safety Compliance: Oversee risk assessments, COSHH, fire safety, manual handling, and maintain a safe, clean clinical environment.
· Data Protection: Act as the Information Governance lead (or Caldicott Guardian), enforcing absolute compliance with the UK GDPR and Data Protection Act 2018.
· Software Management: Oversee practice management software (e.g., Dentally, Software of Excellence), protecting data integrity and secure storage of patient records.
4. Person Specification
4.1 Essential Qualifications & Experience
· Experience: Minimum 3–5 years’ proven experience as a Dental Practice Manager or Health Services Manager within a UK dental setting (experience in private dentistry workflows is highly desirable).
· Team Leadership: Clear track record of managing and motivating multidisciplinary clinical and administrative teams.
· Compliance Background: Direct, hands-on experience with CQC inspections, compliance audits, and regulatory dental governance.
· Financial Acumen: Direct experience with budget setting, financial reporting, and KPI-driven cost control within a healthcare environment.
· Education: Evidence of continuing professional development relevant to healthcare, business, or dental practice management.
4.2 Essential Skills & Knowledge
· Regulatory Expertise: In-depth knowledge of UK dental regulations, CQC fundamental standards, GDC guidelines, and dental workflows.
· Communication: Highly confident communicator with the ability to confidently engage, negotiate, and liaise with patients, clinicians, owners, and external stakeholders.
· Technical Proficiency: Highly proficient in dental practice management software (e.g., Dentally, SoE) and Microsoft Office Suite.
· HR and Law: Sound operational understanding of UK employment law and foundational HR best practices.
· Problem-Solving: High level of organisation, personal accountability, and independent problem-solving ability.
4.3 Desirable Attributes
· Membership of the Institute of Healthcare Management (IHM) or an equivalent professional body.
· Knowledge of private dental plan schemes (e.g., Denplan, Practice Plan) and private patient conversion techniques.
· Experience implementing ISO or similar quality management frameworks.
5. Values & Behaviours
All staff at GB Dental Clinic are expected to embody and advocate the following values:
· Patient First: Placing patient safety, dignity, and premium experience at the centre of all operational decisions.
· Integrity: Acting with complete honesty, transparency, and a high level of professionalism at all times.
· Collaboration: Working cooperatively with clinicians, support staff, ownership, and external partners.
· Continuous Improvement: Actively seeking out professional growth, innovative workflows, and operational upgrades.
· Accountability: Taking definitive ownership of responsibilities, practice performance, and commitments.
Work Location: In person
