Insight manager Work, Jobs in Aldridge, Wmd (with Salaries)

Customer Delivery Manager
Walsall Council —Walsall
- £55,662 - £59,490 a year
- Full-time
- Customer service
- Team management
- Communication skills
- Flexitime
9d
Assistant Product Manager
Autosmart International —Shenstone
- Marketing
- Data analysis skills
- Analysis skills
- Employee assistance programme
Quick apply
Employment and Skills Manager
Walsall Housing Group —Walsall
- £39,539 - £41,772 a year
- Full-time
- Communication skills
- Annual leave
6d
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £61,497 - £68,945 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
Performance & Culture Manager
Syensqo —Oldbury
- £125,000 - £171,000 a year
- Research
- Language training provided
Quick apply
10d
Resourcing Team Manager
RAC —Walsall
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
13d
International Conversion Manager
Aston University —Birmingham
- £38,784 - £46,049 a year
- Full-time
- University
- Team management
- Recruiting
- Annual leave
Business Development Manager (BDM)
Flecto Engineering Ltd —Walsall
- £35,000 - £50,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Project management
- Free parking
Quick apply
Head of People and Culture
WMGC —Birmingham
- £80,000 - £90,000 a year
- No degree
- Mentoring
- Recruiting
9d
Senior Strategic Planning Manager
OurCoop —Lichfield
- Organisational skills
- Paid training
- Annual leave
7d
Programme Manager
Echo Managed Services —Walsall
- Up to £85,000 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Head of HR Advice & Operations
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Continuous improvement
- Human resources
- Flexitime
7d
Carers Hub Service Manager
Age Conects West Midlands —Sutton Coldfield
- £32,000 a year
- Weekend availability
- Management
- Supervising experience
- Travel
- Health & wellbeing programme
Quick apply
2d
Programme Director - West Midlands
Right to Succeed —Birmingham
- £58,916 - £63,717 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Budgeting
- Annual leave
- Work from home
Quick apply
10d
Strategy Manager
Ormiston Academies Trust —Birmingham
- £55,000 - £65,000 a year
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Engagement and Programme Manager
Maternity Engagement Action CIC —Birmingham
- Up to £28,800 a year
- Part-time
- Hybrid work
- Supervising experience
- Project management
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Customer Insight and Intelligence Manager
Platform Housing —Birmingham
- Up to £55,938 a year
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Change Manager
Staffordshire County Council —Stafford
- £45,091 - £49,282 a year
- No weekends
- Hybrid work
- Organisational skills
- Communication skills
6d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Business Development Manager
SKOLAZ EDUCATIONAL SERVICES LTD —Birmingham
- £52,000 - £57,000 a year
- Hybrid work
- Sales
- Marketing
- Salesforce
Quick apply
14d

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insight manager jobs near aldridge, wmd

Customer Delivery Manager

Walsall Council -
Walsall

Apply Now

Job details

Full-time
£55,662 - £59,490 a year
9 days ago

Benefits

Flexitime
Company pension

Qualifications

Customer service
Stakeholder liaison
Team management
Communication skills

Full job description

Customer Delivery Manager - Ref: EE08026
G12: £55,662 - £59,490 per annum.

Customer Experience Centre at Walsall Council

Are you an experienced leader with a passion for customer service, operational excellence and service improvement? Walsall Council is looking for a dynamic Customer Delivery Manager to help shape and lead the future of our Customer Experience Centre.

This is a key management role responsible for overseeing frontline customer services, driving performance, championing innovation and ensuring residents receive an outstanding customer experience. You will lead a number of service teams, including Corporate Complaints, Members' Enquiries, Council Tax, and Clean & Green, supporting Team Leaders and staff to deliver high-quality, customer-focused outcomes.

At Walsall Council, we're committed to putting residents at the heart of everything we do. If you're ready to lead high-performing teams, drive innovation and make a real difference to the people of Walsall, we'd love to hear from you.

Join us and help set the standard for exceptional customer service.

What you'll do:

Lead and inspire multiple customer-facing teams to deliver excellent services.
Manage and develop a number of Team Leaders and their staff.
Drive performance, continuous improvement and customer satisfaction.
Use customer insight to identify opportunities to improve services and customer journeys.
Manage operational performance, complaints oversight and service delivery standards.

What we're looking for:

A proven people leader with experience managing operational teams.
Strong communication, coaching and stakeholder management skills.
Experience delivering service improvement and managing change.
A passion for customer experience and achieving positive outcomes for residents.

Join us and help set the standard for exceptional customer service.

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Closing Date: 25th September 2026

Please note: This post may be closed earlier than the published closing date should we receive a large number of applications.

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.

Apply Now

Refine Your Search

insight manager jobs in aldridge, wmd

Customer Delivery Manager

Assistant Product Manager

Employment and Skills Manager

Resource and Workflow Manager

Performance & Culture Manager

Resourcing Team Manager

International Conversion Manager

Business Development Manager (BDM)

Head of People and Culture

Senior Strategic Planning Manager

Programme Manager

Head of HR Advice & Operations

Carers Hub Service Manager

Programme Director - West Midlands

Strategy Manager

Engagement and Programme Manager

Customer Insight and Intelligence Manager

Change Manager

Manager of Dedicated Implementations - EMEA

Business Development Manager

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