Technical support occupations Work, Jobs in Aldridge, Wmd (with Salaries)

Service Centre Operator
Nuvoli Limited —Elford
- £26,230 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
Quick apply
8d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
IT Applications Support Analyst
JVM Castings (Worcester) Ltd —Kidderminster
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- ERP systems
- Free parking
- Life insurance
Quick apply
5d
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
9d
Financial Systems Support Analyst (D365)
The Manufacturing Technology Centre —Coventry
- £30,000 - £40,000 a year
- Overtime
- Communication skills
Quick apply
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £25,000 - £28,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
EPOS Tech Implementer / Trainer
nGeneration —Tipton
- £25,214 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
DB&T Technical Engineer
Veolia ES (UK) Limited —Cannock
- Up to £30,000 a year
- Full-time
- Windows
- Driving
- Annual leave
- Employee discount
Quick apply
20h
Cisco Technical Success Manager
Softcat —Birmingham
- Hybrid work
- Sales
- Travel
- Organisational skills
- Flexible schedule
Training and Implementation Consultant (Aftersales Specialist)
Pinewood.AI —Birmingham
- £28,000 - £42,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
3d
EV Technical Support Engineer
Tritium Power Solutions AU —Coventry
- £35,000 - £38,000 a year
- Hybrid work
- Engineering
- No degree
- Travel
- Work from home
- Employee assistance programme
Quick apply
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
8d
Application Support Analyst
ASSA ABLOY —Willenhall
- ERP systems
- Microsoft Office
- IT
4d
IT Support Technician
Holovis International —Hinckley
- From £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Scripting
- Health & wellbeing programme
- Referral programme
Quick apply
7d
Apprentice CSOT Support Analyst - CSOT - 107557AP - Apprentice Grade 4
University of Birmingham —Birmingham
- £22,037 - £27,546 a year
- Full-time
- Customer service
- English
- Windows
- Annual leave
- Sick pay
2d
Junior Service Desk Engineer
Novem Limited —Coventry
- £24,785 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Travel
- Bereavement leave
- Life insurance
Quick apply
3d

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Service Centre Operator

Nuvoli Limited -
Elford

Quick apply

Job details

Full-time
£26,230 a year
8 days ago

Benefits

Casual dress
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Driving Licence
Microsoft Outlook
Technical support
Organisational skills
Telecommunication
IT
Communication skills
Help desk

Full job description

Job Brief

Looking for a candidate for an immediate start and lives within short commutable distance our head office in Elford.

You will be a member of a growing team that manages incoming calls, emails and enquiries from our customers regarding their mobile or fixed telecoms estates. The Service Centre Operator provides first-line technical and customer support for telecommunications services, including voice, data, and connectivity solutions. The role is responsible for diagnosing faults, resolving service issues, and ensuring a high level of customer satisfaction through efficient and professional support.

Key Responsibilities

Act as the first point of contact for telecom-related incidents, service requests, and enquiries
Provide troubleshooting and resolution for issues relating to voice services, Hardware or software issues and connectivity
Log, manage, and track incidents using a ticketing system, ensuring accurate documentation and timely updates
Escalate complex or unresolved issues to second- or third-line support teams in line with SLAs
Liaise with internal teams, suppliers, and network providers to coordinate fault resolution
Perform basic configuration and provisioning tasks for telecom services where required
Ensure all work complies with company processes, security standards, and regulatory requirements
Deliver clear, professional communication to customers at all times

Experience and skills

Previous experience in a telecoms, IT helpdesk, or technical support role (preferred but not essential)
Basic understanding of telecommunications
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to work under pressure and manage multiple tickets simultaneously
Customer-focused approach with strong attention to detail
Experience using ticketing systems and remote support tools (beneficial but not required)
Proficient in relevant computer applications (Outlook, Word, Excel)
Able to work independently within a team setting
Organisational skills
Attention to detail

Schedule
Monday - Friday, 37.5 hours per week. 9am - 5.30pm

Holiday
24 days per annum + bank holidays, rising to 29 days with service
Additional half day's annual leave each month

Location of Work
Due to the location of our offices you must hold a full UK driving license

Job Type: Full-time

Pay: £26,230.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Private medical insurance

Licence/Certification:

driving license, or are you able to reliably commute? (required)

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in aldridge, wmd

Service Centre Operator

Service Desk Analyst / IT Support Help Desk Technician

IT Applications Support Analyst

Technical Support Engineer

Financial Systems Support Analyst (D365)

IT Support Technician

2nd Line IT Support Technician

EPOS Tech Implementer / Trainer

Field Service Administrator

DB&T Technical Engineer

Cisco Technical Success Manager

Training and Implementation Consultant (Aftersales Specialist)

Service Desk Analyst

IT Support Analyst

EV Technical Support Engineer

Helpdesk Engineer

Application Support Analyst

IT Support Technician

Apprentice CSOT Support Analyst - CSOT - 107557AP - Apprentice Grade 4

Junior Service Desk Engineer

I want to receive the latest job alerts for technical support occupations in aldridge, wmd

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