Retail & Hospitality Tutor
New Meaning Centre: NMT Nuneaton
Type: Full time, Permanent, All-year-round
Hours: 37.5 hours
Schedule: Monday to Friday 07:30–15:30
Salary: Negotiable and based on experience
Job Reference: WARNUNRHT052601RW
Introduction
Not every young person finds their place in a classroom. For some, sitting still, copying notes, or being told how to do things hasn't worked. Over time, that can knock confidence—and it can start to feel like they're the problem. We see something different.
We're looking for a Retail & Hospitality Teaching Assistant to join our growing team in Nuneaton. You'll work alongside our tutor to help young people aged 16–25 develop practical workplace skills, confidence, and independence through our Introduction to Retail & Hospitality programme. The course introduces learners to customer service, teamwork, communication, retail environments, and hospitality settings in a way that feels real, supportive, and achievable.
This isn't a role where you'll spend your day delivering lectures or standing at the front of a classroom. It's about working alongside young people, building positive relationships, encouraging them when things feel difficult, and helping them recognise abilities they might not yet see in themselves.
Many of our learners have additional needs, including SEND and SEMH needs. Some arrive with very little confidence and may take time to engage. The most important skill you can bring isn't knowledge of hospitality or retail—it's the ability to build rapport, earn trust, and stay consistent.
If you're someone who enjoys working with people, naturally encourages others, and believes that every young person deserves someone in their corner, we'd love to hear from you.
Key Responsibilities
· Support learners during practical Retail & Hospitality activities and learning sessions.
· Build positive relationships that help young people feel settled, included, and ready to participate.
· Work with learners individually and in small groups to reinforce learning and boost confidence.
· Help learners develop customer service, communication, teamwork, and workplace skills.
· Encourage resilience, independence, and pride in achievement.
· Support tutors to adapt activities so learners with a range of abilities and needs can experience success.
· Promote positive behaviour using calm, relationship-based approaches.
· Help maintain a safe, organised, and welcoming learning environment.
· Support learners with attendance, routines, organisation, and preparation for employment.
· Work as part of a close-knit team committed to helping young people move forward.
You will have
· A genuine interest in supporting young people to grow in confidence and succeed.
· Strong relationship-building skills and the ability to connect with young people from different backgrounds.
· Experience in retail, hospitality, catering, customer service, or another people-focused environment.
· Experience supporting, coaching, mentoring, training, or developing others.
· A calm, patient and encouraging approach.
· The ability to stay positive even when progress feels slow.
· An interest in SEND, SEMH, safeguarding, and trauma-informed approaches.
· Good organisation and communication skills.
· Basic IT skills, including Microsoft 365.
· GCSE English and Maths (or equivalent), or willingness to work towards them.
About Us
New Meaning Training offers education with a difference.
We work with young people aged 15–25 who haven’t always had a straightforward experience of education. Some have been misunderstood, some have disengaged, and some are still working out where they fit. What they find here is something steadier — a place where there’s time to settle in, where expectations are clear, and where they’re not judged on what’s gone before.
In Warwickshire, we run two centres. Our Stratford-upon-Avon centre has been established for longer and offers a range of “Introduction to” programmes including Motor Mechanics, Hair & Beauty, Creative Art & Design, Computing Basics, and Sports. Each course gives young people the chance to try things out properly, build practical skills, and start to see what they might be good at.
Our Nuneaton centre, which opened in September 2025, focuses on Construction Multiskills and Retail & Hospitality. Like all of our courses, these are “Introduction to” programmes — designed to feel possible from the start, with a strong emphasis on learning through doing.
The Nuneaton team is still small — currently just four people — but it already has a good rhythm. People step in for each other, share ideas, and keep things moving on days that don’t go to plan (which happens). There’s a steady sense that everyone’s working towards the same thing.
There are also moments that don’t feel like a typical education setting at all. Our teaching assistant runs yoga and sound bath sessions for learners, and sometimes staff join in too. It’s not a headline feature — it just reflects the kind of place this is. Calm when it needs to be. Flexible when it matters. Always focused on helping young people feel settled enough to take part.
Alongside this, we run a Transition Support programme for young people with an EHCP who are not yet ready for a centre-based learning environment. This sits separately from our main provision and is designed to help them move towards that next step at a pace that works for them.
Most of the young people we work with are referred through schools, PRUs, and SEND services. That means we’re always balancing two things — creating an experience where young people feel understood, while also delivering something clear, structured, and trusted by the professionals around them.
We don’t expect things to change overnight. We focus on helping things feel possible again — and building from there.
Why work for New Meaning Training?
Generous annual leave
- 20 days annual leave, plus bank holidays
- Up to 10 additional “gifted” days off each year (taken during school holiday periods)
- Annual leave increases with length of service, up to a maximum of 24 days
Pension
- Auto enrolment into The People’s Pension enrolment
- 5% employee contribution with 3% employer contribution
Blue Light Card
- Access to hundreds of national discounts (retail, food, travel, days out)
- Admin fee fully reimbursed by NMT
Service recognition
- Additional annual leave as a thank you for long service
- Gift rewards at key milestones (e.g. 5 and 10 years)
Wellbeing benefits
- Annual flu vaccination voucher (paid for by NMT)
- Birthday gift voucher to celebrate your day
Sustainable travel schemes
- Cycle to Work scheme (salary sacrifice)
- Electric Vehicle scheme via Octopus Energy (salary sacrifice)
- Green Travel to Work initiatives with rewards for taking part
A supportive, values led workplace‑led workplace
- Strong focus on staff wellbeing, development, and collaboration
- Training and CPD supported as part of your role
- The opportunity to make a meaningful difference in young people’s lives
Safeguarding
New Meaning Training is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and adhere to our safeguarding and professional conduct policies.
- Checks: This post involves regulated activity and is subject to an Enhanced DBS check (including a Children’s Barred List check) and satisfactory professional references.
- Rehabilitation of Offenders Act (ROA): This role is exempt from the ROA 1974. Applicants must disclose all convictions and cautions that are not ‘protected’ under the Exceptions Order 1975 (as amended 2013 and 2020). For guidance on which offences are ‘filtered’ and do not need to be disclosed, please refer to the DBS filtering guide.
Job Types: Full-time, Permanent
Pay: £24,784.50-£40,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Sick pay
Work Location: In person
