Phone operator Work, Jobs in Alsager, Chs (with Salaries)

Night Vehicle Breakdown Recovery Controll
The Mansfield Group —Stoke-on-Trent
- From £13.50 an hour
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
2h
Customer Support Advisor
LiveScore Group —Stoke-on-Trent
- £26,695 a year
- 8 hour shift
- Hybrid work
- English
- IT
- Communication skills
Quick apply
8d
Travel Consultant - No Weekends No Evenings - Leisure Travel
Independent Travel Agency —Stockport
- £28,000 - £30,500 a year
- Full-time
- Hospitality
- Travel
- In-person
- Annual leave
Quick apply
Property Administrator (Build to Rent)
Rise Homes —Stockport
- £26,000 - £29,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
13d
HGV Class 1& 2 Recovery Drivers
Egertons Recovery Group —Crewe
- Overtime
- Driving
- Commercial driving
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Banking Hub - Counter Clerk
Bramhall Banking Hub —Bramhall
- From £13 an hour
- Overtime
- Customer service
- English
- Administrative experience
- Free parking
- Annual leave
Quick apply
14d
Lettings Associate
Property Sense —Stockport
- £26,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Area Sales Manager (South West)
BFT, a brand of SOMFY Group —Stockport
- Full-time
- Hybrid work
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- Travel
Quick apply
20h
Area Sales Manager (Yorkshire & the Humber, East Midlands and the East of England)
BFT, a brand of SOMFY Group —Stockport
- Full-time
- Hybrid work
- Sales
- Customer service
- Travel
Quick apply
20h
Business Development Manager
Alliance Automotive Group CV —Stoke-on-Trent
- Sales
- Presentation skills
- Communication skills
- Employee discount
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13d

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Night Vehicle Breakdown Recovery Controll

The Mansfield Group -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
From £13.50 an hour
2 hours ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
Transport links
On-site parking

Qualifications

Customer service
GCSE
Logistics
Organisational skills
Phone etiquette
Communication skills
Mechanical knowledge

Full job description

About Us

The Mansfield Group is one of the UK’s largest dedicated vehicle rescue and recovery operators. With a modern fleet of over 180 specialist vehicles and 11 service centres across the country, we provide 24/7/365 nationwide breakdown support to domestic, commercial, and blue-light fleet customers.

When the unexpected happens at night, our central operations team steps in to keep the country moving. We are currently looking for a motivated and organized Night Controller / Planner to join our team on a highly sought-after 7 on, 7 off shift pattern.

Job Overview

We are seeking a dedicated Night Vehicle Breakdown Recovery Controller to oversee and coordinate the recovery of vehicles experiencing breakdowns during night shifts. The successful candidate will play a vital role in ensuring prompt assistance to stranded drivers, maintaining safety standards, and managing recovery operations efficiently. This position offers an engaging environment for individuals with a passion for vehicle recovery, logistics, and effective communication. The role involves working overnight hours, primarily during the night, with responsibilities that demand organisational skills and mechanical understanding.

Hours & Rota

Shift Pattern: 7 nights on, followed by 7 nights off.
Shift Hours: 19:00 to 07:00 (7pm to 7am).
This structured rota offers a fantastic work-life balance, giving you 26 weeks off a year!

Key Responsibilities

Driver Management: Coordinate, dispatch, and manage our night-shift recovery drivers, ensuring they are deployed safely and efficiently to breakdown sites.
Breakdown Planning: Assess incoming rescue requests, map out logistics, and plan the most effective vehicle movements across our network.
Inbound Call Handling: Act as the first point of contact for stranded drivers, providing a reassuring, professional service while gathering critical incident details.
Outbound Communication: Keep customers, commercial partners, and corporate fleets updated on estimated arrival times (ETAs) and recovery progress.
System Logging: Accurately input incident data and track jobs from first call to successful completion.

What We Are Looking For

Software Experience: Previous use of Apex RMS Breakdown Software is highly advantageous but not necessary, as training will be provided.
Industry Experience: Experience in transport planning, logistics coordination, vehicle recovery dispatch, or a fast-paced control room environment.
Communication Skills: A confident phone manner with the ability to manage both high-volume inbound calls and proactive outbound updates.
Problem-Solving: The ability to stay calm under pressure and make logical routing and deployment decisions during busy periods.
Vetting Requirements: Due to the nature of our work and contracts, the successful candidate must pass Police Vetting and a Basic CRB/DBS check.
Reliability: As a night-shift professional, your consistency and commitment to the 12-hour 7-on/7-off rotation are crucial.

What We Offer

A highly competitive hourly rate tailored to your skills and experience.
A predictable, structured rota allowing for excellent long-term planning outside of work.
Full comprehensive, in-house operational training (including Apex system training if required).
A stable career within a leading, growing UK transport organisation.

Ready to join the team and keep our fleet moving? Apply today with your CV!

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking
Transport links

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Location:

Stoke-on-Trent ST6 4DS (preferred)

Work Location: In person

Pay: From £13.50 per hour

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

Call Centre: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

phone operator jobs in alsager, chs

Night Vehicle Breakdown Recovery Controll

Customer Support Advisor

Travel Consultant - No Weekends No Evenings - Leisure Travel

Property Administrator (Build to Rent)

Customer Experience Team Manager

HGV Class 1& 2 Recovery Drivers

Banking Hub - Counter Clerk

Lettings Associate

Area Sales Manager (South West)

Area Sales Manager (Yorkshire & the Humber, East Midlands and the East of England)

Business Development Manager

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