Patient access occupations Work, Jobs in Altham, Lan (with Salaries)

Patient Call Handler
The Functional Gut Group —Manchester
- £30,000 a year
- Overtime
- Customer service
- GP surgery experience
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
3d
Elective Admissions Clerical Officer
East Lancashire Hospitals NHS Trust —Burnley
- £25,272 a year
- Full-time
- Customer service
3d
Patient Advsior
Optimax Clinics Limited —Manchester
- £26,436.80 a year
- Weekend availability
- Customer service
- Travel
- Patient care
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Receptionist
The Pet Health & Wellness Centre —Nelson
- £25,500 a year
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
3d
Audio Typist - Oncology
East Lancashire Hospitals NHS Trust —Blackburn
- £25,272 a year
- Full-time
- Medical terminology
- Communication skills
2d
Undergraduate Secretary
University Hospitals of Morecambe Bay NHS Foundation Trust —Lancaster
- £25,760 - £27,476 a year
- Part-time
4d
Ward Clerk - Gynae & Early Pregnancy Assessment Unit
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £25,272 a year
- 8 hour shift
- Administrative experience
- Organisational skills
- Front desk
8d
Switchboard Operator
East Lancashire Hospitals NHS Trust —Preston
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Communication skills
2d
Patient Administrator
Circle Health Group —Blackburn
- £24,947 a year
- Full-time
- Hospital
- Employee discount
- Life insurance
4d
Booking & Scheduling Clerk
Northern Care Alliance NHS Foundation Trust —Rochdale
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Annual leave
2d
Weekend Receptionist
Overgate Hospice —Elland
- £24,785.69 a year
- Part-time
- Computer literacy
- Microsoft Office
- IT
- Annual leave
- Life insurance
Quick apply
2d
Medical Secretary
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Part-time
- Remote
- Microsoft Office
- Annual leave
3d
Booking & Scheduling Assistant
Northern Care Alliance NHS Foundation Trust —Salford
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
3d
Administrator/Receptionist
Blackpool Teaching Hospitals NHS Foundation Trust —Preston
- £25,272 a year
- Full-time
9d
Clerical Officer
Lancashire and South Cumbria NHS Foundation Trust —Preston
- £25,272 a year
- Part-time
- Customer service
- Word processing
- English
11d
Senior Customer Operations Coordinator
The Family Health Group —Salford
- £27,420 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Patient Administrator – Pre Assessment Clinic ( Bank)
Circle Health Group —Blackburn
- Up to £13.59 an hour
- Part-time
- Hospital
- Annual leave
10d
Patient Sales Consultant
Hair Transplants —Manchester
- £30,000 - £50,000 a year
- Full-time
- Sales
- In-person
- Office experience
- Relocation assistance
Quick apply
Ward Clerk - Gynaecology Assessment Unit
Northern Care Alliance NHS Foundation Trust —Oldham
- £25,272 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
9d
Appointments Clerk - Radiology Booking Services
Lancashire Teaching Hospitals NHS Foundation Trust —Chorley
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Communication skills
11d

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Patient Call Handler

The Functional Gut Group
Manchester

Quick apply

Job details

Full-time | Fixed term contract
£30,000 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
GP surgery experience
GCSE
Administrative experience
Organisational skills
Medical terminology
Communication skills
Time management
Office experience

Full job description

KEY RESPONSIBILITIES:

The Patient Call Handler is responsible for managing incoming and outgoing calls, providing patients with accurate information, and ensuring a high standard of customer service. The role supports the smooth operation of clinical services by effectively handling enquiries, booking appointments, and directing patients appropriately.

MAIN DUTIES AND RESPONSIBILITIES:

· Answer incoming calls from patients in a professional and empathetic manner

· Respond to patient enquiries, requests and concerns providing clear and accurate information

· Deliver a high standard of patient care and customer service at all times

· Handle sensitive situations with professionalism and discretion

· Manage challenging calls calmly and effectively

· Navigate high call volumes efficiently

· Escalate urgent or complex queries to the appropriate clinical or management team

Appointment Management and Patient Communication

· Book, amend, and cancel patient appointments in line with service procedures

· Prioritise urgent cases appropriately (following protocols)

· Provide clear information about services, opening times, and procedures

· Relay messages accurately to clinicians and staff

· Record call details and outcomes clearly within the patient records accurately

· Support general administrative tasks

· Follow practice protocols to identify urgent or emergency cases

· Escalate calls to clinicians when necessary

Confidentiality and Compliance

· Maintain strict patient confidentiality in line with GDPR

· Follow all policies relating to data protection and information governance

· Adhere to safeguarding and clinical safety procedures

QUALITICATIONS AND SKILLS REQUIRED:

· Previous experience in a call handling, customer service, or healthcare environment

· Excellent communication and listening skills

· Ability to remain calm under pressure

· Ability to multi-task, manage conflicting priorities &requests, and problem-solving skills

· Professional and polite telephone manner

· Strong ICT skills with experience of data inputting, using Microsoft packages and Patient Management systems

· Excellent organisational skills to meet the demands of the role, maintaining concentration and accuracy

· Ability to provide empathy and professionalism to all callers

· Previous experience in a GP practice or healthcare setting

· Understanding of medical terminology

· Customer service or qualification (desirable)

GENERAL:

· Willingness to work to all Policies and Procedures in place, including undertaking any mandatory training when necessary.

· Ability to work to any deadlines set, using own initiative or as part of a team.

· Flexibility to work occasional out of hours, travel both within and outside of the UK (all expenses will be covered), and assist with any ad-hoc duties that may be required for the Service needs.

· Willingness to undertake an Standard DBS check.

SALARY AND BENEFITS:

Salary: £30,000 per annum
Contract type: 12-month fixed term contract
Location: Manchester
Hours: 40 hours per week over 5 days (Monday to Friday)
Position is clinic based from 8am to 4.30pm daily
Annual Leave: 25 days starting from 1st March plus Bank Holidays
Overtime and TOIL available
Private Health Cover (following completion of the 6-month probationary period)
Employee pension scheme
Birthday day off
Access to EAP (Employee Assistance Programme)
Bike2work Scheme

Pay: £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in altham, lan

Patient Call Handler

Elective Admissions Clerical Officer

Patient Advsior

Receptionist

Audio Typist - Oncology

Undergraduate Secretary

Ward Clerk - Gynae & Early Pregnancy Assessment Unit

Switchboard Operator

Patient Administrator

Booking & Scheduling Clerk

Weekend Receptionist

Medical Secretary

Booking & Scheduling Assistant

Administrator/Receptionist

Clerical Officer

Senior Customer Operations Coordinator

Patient Administrator – Pre Assessment Clinic ( Bank)

Patient Sales Consultant

Ward Clerk - Gynaecology Assessment Unit

Appointments Clerk - Radiology Booking Services

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