Build manager Work, Jobs in Altrincham, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
12d
People Development & Experience
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Human resources
- Gym membership
- Referral programme
Quick apply
Deputy General Manager
The Car Park People Park Stay and Fly Ltd —Woodhouse Park
- Up to £35,000 a year
- Weekend availability
- Hospitality
- Management
- English
- Free parking
Quick apply
Head of Patient Acquisition
Re-Ignite Dental —Altrincham
- From £35,000 a year
- Part-time
- Hybrid work
- Sales
- Communication skills
- Office experience
- Employee discount
- Flexible schedule
Quick apply
1d
Public Liaison Officer
George Cox and Sons Ltd —Manchester
- £25,000 - £27,500 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Microsoft Office
- Life insurance
Quick apply
Estate Agent
The Property Experts —Altrincham
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Resourcing Officer
Bright Futures Care —Lymm
- Up to £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Customer Service Operator
Europa Worldwide Group —Salford Quays
- £28,931 - £32,403 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
Retail Supervisor - Full Time
Farmfoods —Altrincham
- £13.61 an hour
- Overtime
- Supervising experience
- Annual leave
- Employee discount
Quick apply
12d
Assistant Manager
Farmfoods —Altrincham
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
1d
Anti-Corruption Investigation Officer
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
5d
Learning Activation Specialist
mydentist —Radcliffe
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
People Partner
Gist Limited —Crewe
- Up to £60,000 a year
- Full-time
- In-person
- Annual leave
- Employee assistance programme
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Personal Assistant to Operations Director
SE Recycling Ltd —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
General Manager | Live Music & Cocktail Venue
FW Industries Ltd. —Manchester
- £36,000 - £41,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
- Referral programme
Quick apply
11d
Area Manager
Joseph Holt —Manchester
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Security Manager
Waters Corporation —Wilmslow
- Military
- Presentation skills
- Bachelor's degree

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Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year
12 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

build manager jobs in altrincham, gtm

Customer Experience Manager

People Development & Experience

Deputy General Manager

Head of Patient Acquisition

Public Liaison Officer

Estate Agent

Resourcing Officer

Customer Service Operator

Retail Supervisor - Full Time

Assistant Manager

Anti-Corruption Investigation Officer

Learning Activation Specialist

People Partner

Telesales Team Manager - Customer Loyalty

Commercial Support Manager

Foodhall Department Manager

Personal Assistant to Operations Director

General Manager | Live Music & Cocktail Venue

Area Manager

Security Manager

I want to receive the latest job alerts for build manager in altrincham, gtm

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