Experience manager Work, Jobs in Altrincham, Gtm (with Salaries)

Screening Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Communication skills
Quick apply
3d
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
HR Administrator
PayStream Accounting Services —Altrincham
- £28,000 - £30,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Human resources
Quick apply
14d
Estate Agent
The Property Experts —Altrincham
- £8,400 a month
- Remote
Quick apply
Customer Care Agent
ABM —Manchester Airport
- Full-time
- Communication skills
Business Development Manager (BDM)
Fluidic Limited —Warrington
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- CRM software
- Management
- Free parking
- Annual leave
Quick apply
Train Service Controllers
Northern Trains —Manchester
- £63,574 a year
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
4d
CRM Manager
carloans 365 —Sale
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- In-person
- Employee assistance programme
Quick apply
1d
Service Desk Team Leader
LIMA —Salford
- £50,000 - £60,000 a year
- Employee assistance programme
Retail Store Manager
P.Louise —Trafford
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- In-person
- Training & development
- Employee discount
Quick apply
12d
Sales Manager
Manchester Dental —Manchester
- Full-time
- CRM software
- Administrative experience
- Phone etiquette
- Free parking
Quick apply
Account Manager
SPORTFIVE Global Holding GmbH —Altrincham
- Hybrid work
- Presentation skills
- Travel
- Budgeting
- Annual leave
- Employee assistance programme
Duty Customer Experience Manager
TransPennine Express Limited —Manchester
- Night shift
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Studio Operations Manager
WM Design Studio LTD. —Warrington
- £30,000 - £38,000 a year
- Part-time
- Hybrid work
- CRM software
- Management
- Databases
Quick apply
1d
Operations Manager
Impact Food Group —Manchester
- Full-time
- Cooking
- Team management
- Travel
Quick apply
Store Manager
Card Factory —Altrincham
- £32,738.46 a year
- Training & development
- Retail management
- Leadership
3d
Deputy Retail Manager
Headway —Altrincham
- £13.17 an hour
- Temporary
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Solar Operations Manager
Sustain Homes Limited —Didsbury
- Up to £50,000 a year
- Full-time
- CRM software
- Management
- Continuous improvement
Quick apply
Account Manager
Citrus-Lime Limited —Manchester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- In-person
Quick apply
Home Manager
Bupa —Altrincham
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Screening Manager

PayStream Accounting Services -
Altrincham

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year
3 days ago

Benefits

Casual dress
Company events

Qualifications

Management
Stakeholder collaboration
Client engagement
Stakeholder liaison
GCSE
Continuous improvement
Continuous improvement cycles oversight
Management reporting
Customer support
Communication skills

Full job description

We’re seeking a Service Manager to join our growing Technology Team, Tifo, at our Altrincham office.

This is a pivotal role responsible for leading the delivery of our client-facing services, ensuring exceptional customer experiences across onboarding, support, implementations, candidate screening, and disclosure services.

This is an exciting opportunity for someone with a strong background in screening or candidate onboarding who is ready for the next step up and take ownership of a growing function and play a key role in shaping the future of our platform offering. Working closely with our Product and Operations teams, you'll ensure services are delivered efficiently, commercially, and in line with our commitment to service excellence.

This is a hands-on leadership role for someone who thrives on delivering results, driving continuous improvement, and building strong relationships with clients, suppliers, and internal stakeholders.

Hybrid working available subject to training and probation.

The Role

Lead the delivery of implementations, support services, and professional services, ensuring services are delivered efficiently, on time, and to a high standard.
Manage customer escalations and ensure timely and effective resolution of service issues.
Define, monitor, and report on service levels, KPIs, and customer satisfaction metrics.
Drive continuous improvement across service delivery processes, systems, and tools.
Work closely with Product, Technology, and Account Management teams to ensure services align with business objectives and customer needs.
Participate in client reviews, providing insight into service performance and opportunities for improvement.
Establish and maintain effective incident management processes and communication plans.
Lead and develop the professional services function, including candidate screening, outsourced processing, and disclosure services.
Act as the subject matter expert on DBS processes and the DBS Code of Practice.
Support the growth and development of new verification and screening services.
Manage supplier relationships, governance reviews, audits, and performance monitoring.
Coordinate and support client audit requests and compliance activities.
Implement and manage customer feedback initiatives, including NPS measurement and service benchmarking.
Foster a culture of ownership, collaboration, continuous improvement, and service excellence across the team.

The Person

Experience within service delivery, onboarding, compliance, screening, professional services, or operational management.
Strong understanding of DBS processes, candidate screening, or regulated compliance environments would be highly advantageous.
Proven ability to manage multiple priorities while maintaining high standards of customer service.
Excellent stakeholder management and communication skills.
Strong commercial awareness with the ability to balance service quality and operational efficiency.
Analytical and process-driven, with a focus on continuous improvement.
Confident managing escalations and resolving complex service issues.
Experience working cross-functionally with operational, technical, and commercial teams.
Self-motivated with a strong sense of ownership and accountability.
A proactive individual who enjoys solving problems and driving positive change.
A natural leader who can inspire others and build strong working relationships.
Someone who thrives in a fast-paced environment and enjoys seeing initiatives through to successful completion.

Requirements:

Minimum 5 GCSEs including grade C in Math’s and English GCSE (or equivalent)
Exposure to DBS/criminal checks
5+ years working in onboarding/screening across a variety of regulated industries
Customer service, professional service or operations experience at a senior level

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development
Clear objectives and paths for progression

Holidays:

24 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Great Place to Work certified!
Company social events, treats and rewards
Casual dress everyday
Long service awards
Enhanced maternity/paternity benefits
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we’ve been up to!

PayStream Accounting Services Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pay: £50,000.00-£60,000.00 per year

Ability to commute/relocate:

Altrincham WA14 4RW: reliably commute or plan to relocate before starting work (required)

Experience:

Pre-Employment Screening: 3 years (required)

Work Location: Hybrid remote in Altrincham WA14 4RW

Quick apply

Refine Your Search

experience manager jobs in altrincham, gtm

Screening Manager

Customer Experience Manager

HR Administrator

Estate Agent

Customer Care Agent

Business Development Manager (BDM)

Train Service Controllers

CRM Manager

Service Desk Team Leader

Retail Store Manager

Sales Manager

Account Manager

Duty Customer Experience Manager

Studio Operations Manager

Operations Manager

Store Manager

Deputy Retail Manager

Solar Operations Manager

Account Manager

Home Manager

I want to receive the latest job alerts for experience manager in altrincham, gtm

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