Customer experience training and quality manager Work, Jobs in Andover, Eng (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
Senior Event Manager
Marston Events —Andover
- From £37,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
13d
Event Manager
Marston Events —Andover
- From £28,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
13d
Functional Skills Tutor (Experienced)
West Berkshire Training Consortium —Newbury
- Part-time
- English
- In-person
- Care plans
- Employee discount
- Life insurance
Quick apply
10d
Customer Services Team Leader
Odstock Medical Ltd —Salisbury
- £29,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Relocation assistance
- Sick pay
Quick apply
14d
Learning & Development Care Coordinator
Aster Group —Andover
- £28,447 a year
- Full-time
- Hybrid work
- Maintenance
- Microsoft Office
- Work from home
- Employee assistance programme
3d
Senior Project Delivery Manager
Aster Group —Andover
- £70,593 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Construction experience
- Employee assistance programme
Resident Experience Associate
CompassRock International —Southampton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Fleet & Logistics Manager
Correct Contract Services Ltd —Andover
- Bachelor's degree
- Organisational skills
- Business
- Annual leave
- Employee assistance programme
Quick apply
Trainee HR Manager
Odstock Medical Ltd —Salisbury
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Human resources
- Free parking
- Relocation assistance
Quick apply
10d
Marketing and Brand Manager (MedTech)
Odstock Medical Ltd —Salisbury
- £25,000 - £35,000 a year
- Full-time
- Travel
- In-person
- Marketing
- Relocation assistance
- Annual leave
Quick apply
13d
MCS Quality Assurance Auditor
Correct Contract Services Ltd —Andover
- £45,000 - £60,000 a year
- Microsoft Office
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Warehouse Operative
Symbiosis UK Ltd —Andover
- £25,000 - £28,000 a year
- Overtime
- Forklift
- Warehouse experience
- In-person
- Free parking
- Annual leave
Quick apply
QSHE Manager
Cross Rental Services Group —Andover
- HVAC
Quick apply
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
House Supervisor of Student Accommodation (PBSA)
Unilife - Ultimate Student Living —Southampton
- £29,000 - £32,000 a year
- Weekend availability
- CRM software
- Hospitality
- Management
- Free parking
- Sick pay
Quick apply
7d
Manager in Training
Andover —Andover
- £13.08 an hour
- Weekend availability
- Customer service
- Organisational skills
- Paid training
- Annual leave
Recruitment Coordinator
University Hospital Southampton NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
5d
Multi Trader
Correct Contract Services Ltd —Andover
- £30,000 - £40,000 a year
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Senior HSSE Manager
Steris —Basingstoke
- Full-time
- Management
- Microsoft Office
- Mentoring
Quick apply

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Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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customer experience training and quality manager jobs in andover, eng

Customer Experience Training and Quality Manager

Senior Event Manager

Event Manager

Functional Skills Tutor (Experienced)

Customer Services Team Leader

Learning & Development Care Coordinator

Senior Project Delivery Manager

Resident Experience Associate

Fleet & Logistics Manager

Trainee HR Manager

Marketing and Brand Manager (MedTech)

MCS Quality Assurance Auditor

Warehouse Operative

QSHE Manager

Customer Service & Experience Team Leader

House Supervisor of Student Accommodation (PBSA)

Manager in Training

Recruitment Coordinator

Multi Trader

Senior HSSE Manager

I want to receive the latest job alerts for customer experience training and quality manager in andover, eng

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