Business advisor Work, Jobs in Andover (with Salaries)

Consumer Services Advisor
Twinings Ovaltine —Andover
- Full-time
- Microsoft Office
- IT
- Communication skills
- Employee discount
Quick apply
4d
Sales Advisor
Tapi —Andover
- Full-time
- Employee assistance programme
- Employee discount
Customer Accounts Advisor
Aster Group —Andover
- £11,578.44 - £29,545.00 a year
- Part-time
- Microsoft Office
- Communication skills
- Employee assistance programme
10d
HR Advisor
Mercury Hampton Ltd —Andover
- £30,000 - £39,000 a year
- Analysis skills
- Human resources
- Contracts
Quick apply
Sales Advisor (Sign Manufacturing)
Ashby Signs Ltd —Basingstoke
- £30,940 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Customer Service Advisor (Andover)
R D Johns Foodservice —Andover
- Sales
- Data entry
- In-person
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Services Advisor
SNG (Sovereign Network Group) —Basingstoke
- £25,936 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
Mortgage Advisor
The Mortgage Experts —Andover
- £60,000 - £100,000 a year
- Remote
Quick apply
Occupational Safety Advisor
SSE —Andover
- £51,600 - £77,400 a year
- Full-time
- Customer service
- Construction experience
- Communication skills
- Employee discount
9d
Financial Accountant
cloudpay —Andover
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Bereavement leave
Mortgage Case Executive
Your Mortgage People —Fareham
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Mentoring
- Organisational skills
Quick apply
Sustainability and Social Impact Advisor
ABM UK —Steeple Langford
- £36,000 - £44,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
Quick apply
8d
Customer Experience & Retentions Advisor
WeBuyAnyPhone.com —Fareham
- Up to £31,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
Field Service & Technical Sales Specialist - Medical Equipment
Prescott's, Inc —Salisbury
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Schematics
- Sales
- Annual leave
Quick apply
8d
Customer Experience Advisor
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
Insurance Advisor
Howden Group Holdings —Thatcham
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Sustainability and Social Impact Advisor
ABM —Steeple Langford
- £36,000 - £44,000 a year
- Full-time
8d
Finance Business Partner
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- Microsoft Excel
- ERP systems
- IT
Quick apply
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Sales
- Continuous improvement
- Driving
- Employee discount
Quick apply

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business advisor jobs near andover

Consumer Services Advisor

Twinings Ovaltine
Andover

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Job details

Permanent | Full-time
4 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount
Car scheme

Qualifications

Microsoft Office
IT
Communication skills

Full job description

Description

Great People Work Here

In Twinings UK&I we’ve come a long way since Twinings began in 1706, and we’re excited that we are now a leading brand in both hot and cold Wellbeing drinks, empowering millions of consumers to get the most out of life. We’ve created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.

The role of Consumer Services Advisor provides a professional, knowledgeable, and consumer-focused service by acting as the first point of contact for consumer enquiries and complaints.

Working as a member of the Consumer Services team within the Customer Logistics function and the wider PCSL department. You will champion service excellence by acting as a trusted escalation point for consumers.

Providing expert knowledge and guidance within the Consumer Services Team, you will identify opportunities to improve processes to strengthen overall service performance and protect brand reputation.

Key Responsibilities

Day-to-day handling of all consumer contacts across multiple communication channels (telephone, email, Live Chat, reviews, marketplaces and social media).
Resolution of consumer queries within SLAs.
Investigate, resolve and take ownership of consumer concerns, escalating when required.
Develop and maintain an advanced understanding of products, policies, systems and procedures.
Ensure consumer contacts are handled in line with company policies, compliance requirements and service standards.
Maintain accurate recording of consumer contacts within CMS.
Strive for continuous improvement and champion quality and accuracy through Consumer Service interactions, processes and procedures.
Work collaboratively across teams
Compile and circulate monthly and weekly reports to internal stakeholders including brand contact reports and ad-hoc stakeholder reports.
Provide service to Quality & Food Safety and International Markets by consolidating global complaint data and circulating weekly and monthly quality reports on time.
Handle consumer data in accordance with Data Protection Regulations.
Keep abreast of key brand developments, changes, new products and trends.
Update and contribute to knowledge bases to ensure accuracy and accessibility.
Champion the consumer perspective to improve service, reduce complaints and enhance the end-to-end consumer journey.

Skills, Knowledge and Expertise

Previous experience in Consumer Service/Consumer Support within FMCG environment.
Previous experience of a FMCG business or similar fast-paced environment.
Proven consumer satisfaction and process improvements record.
Proven record in brand protection and reputation management.
Demonstratable experience in working collaboratively across teams, boundaries and hierarchy.
IT skills – excellent knowledge, understanding and competent use of ERP systems, CMS, social media platforms and Microsoft Office.
Strong and articulate communication skills across all levels - written and verbal.
Excellent relationship building and interpersonal skills.

Benefits

Yearly bonus based on personal contribution and financial performance
25 days holiday plus 8 bank holidays and the option to buy and sell holidays
Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
Pension scheme with your contributions matched for up to 10% of your salary
Cycle to work scheme
SimplyHealth Cash plan
Electric Car Scheme
Access to LinkedIn Learning
Access to ABF Networking, connect, collaborate, and grow across the ABF Group.

About Twinings Ovaltine

Twinings has become one of the world’s most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.

More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.

Our approach to Diversity, Equity & Inclusion

At TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it’s how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.

Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity.

Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.

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Refine Your Search

business advisor jobs in andover

Consumer Services Advisor

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Finance Business Partner

Sales Centre Manager

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