service manager Work, Jobs in andover (with Salaries)

Complaints Manager
Aster Group —Andover
- £45,276 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Work from home
- Employee assistance programme
6d
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
6d
Health Surveillance Coordinator
Stannah —Andover
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
23h
Assistant Manager
Savers —Andover
- £31,600 a year
- Weekend availability
- Retail management
- Employee assistance programme
- Sick pay
Quick apply
Assistant Manager
Lounges —Andover
- £33,000 - £37,000 a year
- Full-time
- Serving
- Communication skills
Quick apply
Fleet & Facilities Support Operative
Correct Contract Services Limited —Andover
- £28,000 a year
23h
Operational Service Manager for Maternity
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £66,582 - £77,368 a year
- Full-time
- Leadership
6d
Service Delivery Manager
Unum Group —Basingstoke
- Full-time
Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
2d
Customer Development Manager - Food Service
Rich Products Corporation —Andover
- Bakery
- Negotiation
- Annual leave
Administrator
The Agincare Group —Andover
- Up to £28,000 a year
- Weekend availability
- Nursing home
- Administrative experience
- IT
- Referral programme
Quick apply
14d
Supply Chain Site & Customer Service Administrator
Elis —Andover
- £27,295 a year
- Call to connect
- Customer service
- Employee assistance programme
8d
Change Communication Manager
SSE —Andover
- Customer service
- Communication skills
- Employee discount
13d
General Manager
The Winchester Hotel & Spa —Winchester
- £60,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Employee discount
- Referral programme
Quick apply
15h
Store Manager
Aldi —Alton
- £52,910 - £69,000 a year
- Annual leave
Service Manager - Toyota
Snows Group —Hedge End
- £55,000 a year
- Full-time
- Customer service
- English
- Team management
Assistant Manager
Abbots Mitre Pub/Restaurant —Stockbridge
- £30,000 - £35,000 a year
- Full-time
- Management
- Leadership
- Marketing
Quick apply
6d
Yard Assistant
Hunt Forest Group —Chilbolton
- £26,436.80 - £31,200.00 a year
- Full-time
- Driving
- Communication skills
- Time management
- Free parking
- Referral programme
Multi Trader
Correct Contract Services Ltd —Andover
- £30,000 - £40,000 a year
- Maintenance
- Employee assistance programme
- Referral programme
Quick apply
Business Change Manager
SSE —Andover
- Customer service
- Employee discount
13d

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service manager jobs near andover

Complaints Manager

Aster Group -
Andover

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Job details

Full-time
£45,276 a year
6 days ago

Benefits

Company pension
Work from home
Employee assistance programme

Qualifications

Driving Licence
Complaint handling
Analysis skills
Leadership
Communication skills

Full job description

Are you an experienced, dynamic leader with a passion for delivering high quality customer outcomes and driving service improvement? We have an exciting opportunity for a Complaints Manager to lead our Complaints Team.

In this role, you will lead Complaints Team Leaders, ensuring complaints are managed fairly, consistently and in line with regulatory requirements. You’ll play a key role in shaping a positive complaints culture, where learning, accountability and high standards drive continuous improvement.

You will ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements, overseeing high quality investigations and responses that are accurate, evidence based and empathetic.

Working closely with operational teams, you’ll identify themes, trends and root causes, ensuring learning is embedded and service improvements are delivered. You’ll also provide clear insight, reporting and presentations to leadership teams, panels and governance groups.

This role includes supporting the wider organisation, including providing cover for the Head of Complaints and Learning and contributing to corporate projects.

About you

You’ll be an experienced leader with a strong background in complaint handling within a customer focused or regulated environment. You’ll bring a passion for delivering fair outcomes, alongside a commitment to continuous improvement and learning.

You’ll be a confident and credible people leader, comfortable managing performance, holding constructive and sometimes challenging conversations, and supporting colleagues to meet high standards. You’ll create a culture where expectations are clear, people feel supported and performance is actively developed.

You’ll have:

Strong understanding of complaint handling frameworks, particularly the Housing Ombudsman Complaint Handling Code
Experience delivering coaching, training or capability development
Previous team leadership experience both remotely and in person
A track record of influencing stakeholders to achieve positive outcomes
Excellent written and verbal communication skills, with the ability to deliver high quality, evidence based responses
Strong analytical ability, using data to identify trends, risks and opportunities for improvement
Confidence working collaboratively with stakeholders to influence change and improve services
The ability to manage competing priorities and work effectively under pressure

It would also be beneficial if you bring:

A CIH Level 4 or 5 qualification, or a willingness to work towards this
Experience using complaint handling or case management systems

You’ll be comfortable working in a changing environment, supporting new ways of working and ensuring consistently high standards across your team.

You’ll lead by example, balancing care, compliance and performance in how your team operates.

This is a hybrid role enabling you to work from home. As travel will be required for the role you will be suitably based to enable you to travel to our offices in Devizes, Frome or Andover. You will have a full UK driving licence and access to a vehicle for work purposes.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
We invest in colleagues’ careers and development through our leader and colleague development frameworks
Defined Contribution Pension and attached life assurance
Volunteering hours available to all colleagues to enable them to give back
Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
Enhanced leave
We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Ready to apply?

To apply, please use the information provided in the advert and role profile to tell us why you would be a great fit for the role. Please upload your latest CV using the Apply Now button.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

If you'd like any support please contact the Recruitment Team on [email protected].

Apply Now

Refine Your Search

service manager jobs in andover

Complaints Manager

Regional Operations Manager

Health Surveillance Coordinator

Assistant Manager

Assistant Manager

Fleet & Facilities Support Operative

Operational Service Manager for Maternity

Service Delivery Manager

Contact Centre Liaison Manager

Customer Development Manager - Food Service

Administrator

Supply Chain Site & Customer Service Administrator

Change Communication Manager

General Manager

Store Manager

Service Manager - Toyota

Assistant Manager

Yard Assistant

Multi Trader

Business Change Manager

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