Customer Success Administrator
Location: Unit 3-4 Parkway Link, Kettlebridge Road, Sheffield, S9 3AJ
Working Pattern: Monday - Friday on site (this role is permanently office based)
Salary: £26,000 - £28,000
Reporting to: Customer Success Manager
Company: Moov Parcel
Role Overview
Moov Parcel is seeking a highly organised and customer-focused Customer Success Administrator to support the full lifecycle of our customer relationships. This role is responsible for maintaining all interaction points with our customers across the business, from onboarding through to ongoing account support, query handling, and issue resolution.
You’ll act as a key point of contact for customers, ensuring a smooth onboarding experience, maintaining strong day-to-day relationships, and delivering timely, effective support throughout the customer lifecycle
The successful candidate will blend high-level administrative precision with strong negotiation and relationship management skills, ensuring our clients receive optimal customer service whilst becoming proficient users of our award-winning Order Management System (OMS), Moov Ninja.
What we’re looking for
- A customer-first mindset with a genuine interest in delivering great service
- Someone who is reliable, responsive, and takes ownership of their work
- A team player who can collaborate effectively across the business
- Someone comfortable working in a fast-paced, fully office-based environment
Core Responsibilities
1. Account Onboarding Management
- Lead the post-sales journey for new clients, ensuring a smooth transition into the Moov Parcel ecosystem.
- Manage the end-to-end account application process, including the collection of necessary documentation and coordinating credit checks.
- Liaise with internal finance and sales teams to ensure all compliance and contractual requirements are met.
2. Courier & Logistics Coordination
- Act as the lead negotiator with our courier partners to secure efficient and reliable collection windows for clients.
- Coordinate with couriers for physical collection setups, troubleshooting any logistical hurdles.
- Maintain strong relationships with courier representatives to advocate for our clients' specific needs.
3. Technical Implementation & Training
- Configure client accounts within the Moov Ninja software, ensuring all settings are tailored to their specific business model.
- Deliver professional, one-on-one training sessions to clients, teaching them how to use Moov Ninja to manage, track, and optimise their dispatch process.
- Advise clients on best practices within the OMS to streamline their internal operations.
4. Customer Management
- Provide exceptional customer service, managing expectations and timelines throughout the customer lifecycle.
- Act as a technical and operational subject matter expert, answering queries with clarity and professional confidence.
- Maintain accurate customer records and account information within internal systems
- Support account management activities, including regular check-ins and relationship building
- Work closely with internal teams to ensure customer needs are met and issues are resolved efficiently
- Identify opportunities to improve processes and enhance the overall customer experience
- Monitor customer activity and flag risks or opportunities to the wider team
Person Specification
- Proven experience in administration, account management, customer service, or logistics coordination.
- Demonstrated ability to negotiate effectively with third-party suppliers (e.g., couriers).
- Ability to quickly learn the intricacies of SaaS/OMS platforms and translate technical features into user-friendly instructions.
- Strong interpersonal skills with a professional telephone manner and excellent written English.
- Exceptional accuracy in data entry and documentation management.
- A self-starter who can manage multiple accounts and priorities simultaneously without compromising on quality. Comfortable handling customer queries and resolving issues independently
Why Join Moov Parcel?
This is an exciting time to join a business with a clear roadmap for exponential growth. At Moov Parcel, you will be working with award-winning technology and a team dedicated to disrupting the traditional shipping landscape.
As a Customer Success Administrator, you’ll play a central role in managing the full customer lifecycle, from onboarding through to ongoing support and account management giving you real ownership and visibility of your impact.
Working in a collaborative, fully office-based environment, you’ll build strong relationships across the business, develop a broad skill set, and grow alongside a company that’s scaling quickly
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
