Helpdesk coordinator Work, Jobs in Annesley, Ntt (with Salaries)

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Helpdesk Coordinator - Derbion

Savills Management Resources -
Derby

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Job details

Full-time
£13.42 an hour
2 days ago

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Computer literacy
GCSE
Microsoft Office
Organisational skills
Help desk
Office experience

Full job description

Purpose of the Role

Support overall health and safety police and procedures.

Deliver operational support to retailers and tenants and contractors.

Key Responsibilities

Data input and monitoring of the centre’s CAFM system for all planned and reactive tasks, resource allocation and close-down of tasks for both subcontractors and internal resources.
Internal Planned Preventative Maintenance task assignment, call Logging, reactive task assignment, reporting level of completion, logging events, document upload and task closure.
Proactively monitor the centre’s CAFM system and provide performance reports to centre management.
Monitor and control the centre key usage and storage. Ensure accuracy in labelling of all keys.
Provide support with H&S investigations by gathering required information such as incident pictures, CCTV footage and logs with info Exchange.
Obtain and sign off worksheets from subcontractors and close down subcontractor jobs on system.
Upload (some) maintenance documents onto the CAFM system to evidence job completion and upload any statutory certificates to evidence compliance. Maintenance of compliance logbooks, performance reporting and upwards escalation.
Monitor the accuracy of any access requests on CTracker to ensure that contractors are appropriately insured, and they have appropriate permits for the scope of work described in their method statements in line with centre procedures. Ensure that appropriate permits are used per type contract visit.
Assign secondary access approval to the appropriate departmental resource based on the scope of works and the level of risks associated with scope.
Securely manage access to the centre by keeping accurate logs where visitors/contractors have been issued with electronic swipe access cards and keys.
Ensure compliance by uploading evidence of vacant unit checks and any other PPM’s as required.
Ensure “high risk” work permits are managed in line with legal and regulatory compliance.
Ensure general housekeeping requirements are maintained.

Skills, Knowledge and Experience

QUALIFICATIONS AND EXPERIENCE

Essential:

Helpdesk switchboard experience
Proven practical office experience and excellent keyboard skills
GCSE grade C or above English & Maths
Excellent customer relations and good communications skills
Computer literate in Microsoft Office applications, skills in Excel, Word as well as CAFM systems e.g. concept
A high level of interpersonal skills and a willingness to work as part of a team
Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team
Adaptable and flexible whilst working in a busy multi skilled office environment
Excellent attention to detail and presentation
Understanding the need for confidentiality when dealing with both internal and external information

COMPETENCIES

Highly professional and efficient
Strong organisational and customer service skills
Fast and responsive – working to strict deadlines
Ability to multi-task, solve problems and work efficiently under pressure
Ability to communicate effectively at all levels
Motivated, proactive attitude, ability to work on own initiative
Utmost discretion when dealing with all sensitive and confidential information
Flexible, helpful attitude
High standard of professional grooming
Ability to listen and willingness to learn
Committed, motivated and passionate about our people and our company
Deadline driven helpdesk environment and or previous experience of working in a Technical Administration environment

Working Hours - 30 – 40 hours no weekends

Salary - £13.42/hr

#LI-DNI

Please see our Benefits Booklet for more information.

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