Head of customer service Work, Jobs in Anniesland, Glg (with Salaries)

Contract Administrator - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £24,374 a year
- Full-time
- Communication skills
Senior Manager - Operational Excellence
Nationwide Building Society —Glasgow
- From £75,000 a year
- Full-time
- Financial services
- Leadership
8d
Service Colleague (Express)
ASDA —Glasgow
- £13.10 - £15.64 an hour
- Part-time
- Employee assistance programme
- Employee discount
Warranty Administrator
Pentagon Motor Group —Glasgow
- Up to £32,000 a year
- Monday to Friday
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
4d
Head of Procurement and Commercial
SSE —Glasgow
- £80,700 - £121,100 a year
- Full-time
- Employee discount
- Gym membership
5d
Senior Operations Manager
Nationwide Building Society —Glasgow
- From £68,000 a year
- Full-time
- Customer service
- Continuous improvement
- Communication skills
8d
Service Manager
Perfect Service Solutions Ltd —Stirling
- £32,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
3d
Sales Advisor
FlooringSuperstore.com —Glasgow
- Up to £40,000 a year
- Weekend availability
- CAD
- English
- In-person
- Free parking
- Store discount
Quick apply
1d
Manager Research site
Thermo Fisher Scientific —Glasgow
- 8 hour shift
- Microsoft Office
- SQL
- Bachelor's degree
CX Team Member
Foot Locker —Glasgow
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
10d
Head of Portfolio Optimisation
SSE —Glasgow
- £120,000 a year
- Analysis skills
- Communication skills
- Employee discount
3d
Helpdesk Team Leader (Backshift) - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £29,214 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Work from home
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Project Coordinator
Scottish Power —Cambuslang
- From £38,760 a year
- Customer service
- Computer literacy
- Presentation skills
- Annual leave
- Employee discount
5d
Clerical Assistant (Term-Time Full Time)(Permanent)
Renfrewshire Council —Renfrew
- £22,264 - £23,973 a year
- Monday to Friday
- Microsoft Word
- Customer service
- Microsoft Office
9d
Delivery Driver - Van, Fuel, Insurance Provided
Simba Courier Logistics Ltd —Paisley
- £643.50 - £922.20 a week
- Weekend availability
- Heavy lifting
- Customer service
- Driving
- Free parking
- Paid training
Quick apply
Customer Delivery Driver
ASDA —Glasgow
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Learning & Development Coordinator
GAP Group —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
Front Office - Receptionist
Sopwell House —Glasgow
- £25,420.00 - £37,553.33 a year
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply
6h

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Contract Administrator - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time
£24,374 a year

Qualifications

Communication skills

Full job description

Department: Refrigeration (Co-op)

Job Title: Contract Administrator

Location: CBES Service Desk (Glasgow Head Office)

Responsible To: Co-op Service Desk Team Leader

Job Function:

To act as the first point of contact, handling inbound and outbound telephone calls & electronic communication from customers and suppliers in relation to refrigeration issues To liaise with operations colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to ensure completion within agreed timescales Ensure the accurate recording of information on bespoke IT systems, the management of associated documentation, quotes and invoices in line with Company procedures and key performance indicators Ensure compliance with associated statutory regulations

Principle Accountabilities:

Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients
Process inbound reactive refrigeration calls relating to Co-op account following up with appropriate outbound calls to field engineers, suppliers and contractors
Log information accurately on the bespoke database completing all relevant fields throughout each call/e-mail
Efficiently record and report on the contractual KPI’s including parts, gas usage etc
Ensure that appropriate escalation procedures are followed with particular regard to Health and Safety related incidents
Schedule field engineers to priority jobs and schedule contractual priorities via the appropriate field engineers
Monitor response times of field engineers and contractors to ensure job completion within agreed timescales
Continuously monitor Engineer activity to maximise efficiency
Communicate fluently and confidently with CBES Ltd colleagues, customers and Management without supervision
Ensure effective written and verbal communication of all critical operational issues where required
Work as part of a team to deliver excellent service to the Customer
Accurately process invoices and purchase orders
Organise and prioritise work to maximise efficiency and achieve deadlines
Comply with any other reasonable management instruction

Key Performance Indicators:

Management of outstanding jobs
Accuracy of parts and gas usage reporting
Efficiency of field Engineer scheduling

Apply Now

Refine Your Search

head of customer service jobs in anniesland, glg

Contract Administrator - Glasgow Head Office

Senior Manager - Operational Excellence

Service Colleague (Express)

Warranty Administrator

Helpdesk Supervisor - Glasgow Head Office

Head of Procurement and Commercial

Senior Operations Manager

Service Manager

Sales Advisor

Manager Research site

CX Team Member

Head of Portfolio Optimisation

Helpdesk Team Leader (Backshift) - Glasgow Head Office

Service Desk Team Leader - Glasgow Head Office

Project Coordinator

Clerical Assistant (Term-Time Full Time)(Permanent)

Delivery Driver - Van, Fuel, Insurance Provided

Customer Delivery Driver

Learning & Development Coordinator

Front Office - Receptionist

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