First impressions matter and at Rusacks St Andrews, yours could be the welcome that turns a hotel stay into a story guests carry home. Perched above the 18th fairway of the Old Course, we are the front door to the Home of Golf, and we are looking for a Host to set the tone for every guest who walks through it.
White Rabbit Hospitality is a multi-brand UK hospitality group built on the belief that great venues are made by great people. Our portfolio includes Rusacks St Andrews, The Randolph Oxford, Graduate Cambridge as well as our London & Lisbon properties. Joining us as a Host at Rusacks means representing a luxury Scottish landmark backed by a group that invests seriously in its people.
This isn't a role where you stand behind a podium reading names from a screen. As Host at Rusacks, you are the first face of a five-star experience, reading the room, anticipating needs, coordinating between The Bridge rooftop bar, Restaurant 18 and the wider hotel team, and making sure every arrival feels considered. Golfers, weekend travellers, locals celebrating something special, they all start their visit with you.
We are guided by four values that shape how we hire, train and look after our teams: Hospitality is at our Core, We Do the Right Thing, We Pursue Excellence and We are all Entrepreneurs. Our ethos is simple, work hard and be kind.
- HOSPITALITY IS AT OUR CORE - you greet every guest with genuine warmth, remember the regulars, and make first-time visitors feel like they already belong.
- WE DO THE RIGHT THING - you handle reservations, walk-ins and waitlists honestly and fairly, and look after colleagues and guests with equal care.
- WE PURSUE EXCELLENCE - you sweat the small details, from the spacing on the book to the timing of the seat, because the standard at Rusacks is set the moment guests arrive.
- WE ARE ALL ENTREPRENEURS - you spot the upsell, the celebration, the VIP, the missed opportunity, and act on it before anyone asks.
As Host at Rusacks St Andrews, you will:
- Welcome every guest into The Bridge and Restaurant 18 with warmth, confidence and a genuine sense of occasion.
- Manage the reservations book across SevenRooms (or equivalent), maximising covers without compromising service standards.
- Coordinate seating, walk-ins and waitlists in real time, working closely with the FOH and management teams.
- Take ownership of guest communications, confirmations, special requests, dietary notes, allergens, and pre-arrival details.
- Build relationships with regulars, hotel residents and visiting guests so that returning to Rusacks feels personal.
- Handle phone and email enquiries professionally, converting interest into bookings wherever possible.
- Support the wider team with private dining, events, and busy golf-season service periods.
- Champion the Rusacks brand at every touchpoint, from the front door to the farewell.
- Previous experience as a Host, Receptionist or front-of-house team member in a quality restaurant, hotel or bar.
- Excellent verbal and written communication, clear, warm and professional.
- Confidence with reservations systems (SevenRooms, OpenTable, ResDiary or similar) and a good eye for floor planning.
- A calm, organised approach under pressure, especially during peak service and event-led periods.
- Genuine pride in personal presentation and a passion for hospitality at the luxury end of the market.
- Flexibility to work evenings, weekends and key dates across the golf calendar.
- The right to work in the UK.
Aside from an OTE hourly rate of £15.05 we provide:
- Staff discount across all White Rabbit Hospitality and Lina Stores venues.
- Wagestream, flexible access to your earned pay before payday.
- Structured training and clear progression through our group-wide development pathways.
- Cycle-to-Work scheme and employee assistance programme for confidential wellbeing support.
- The chance to work in one of Scotland's most iconic luxury hotels, right beside the Old Course.
Rusacks St Andrews is part of a growing group with real career routes, Host today, Reservations Manager, Assistant Restaurant Manager or hotel Front Office tomorrow. We invest in the people who invest in us, and we move quickly to recognise talent.
Apply now to become Host at Rusacks St Andrews with White Rabbit Hospitality, St Andrews, Fife.
