Product support Work, Jobs in Antrim District, Ant (with Salaries)

Customer Service Advisor
The Essence Vault —Antrim
- From £14 an hour
- Overtime
- Customer service
- English
- Administrative experience
- Free parking
- Store discount
Quick apply
7d
Team Member
NEXT —Antrim
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
Sales Assistant at Tesco
The Entertainer at Tesco —Antrim
- £11.15 - £12.71 an hour
- Overtime
Quick apply
Airside - Sales Assistant
WHSmith Travel —Crumlin
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
15h
Supply Chain Analyst
Ziggicig —Mallusk
- £30,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Free parking
- Store discount
Quick apply
11d
Mail Sorter
Royal Mail Group —Newtownabbey
- £13.68 an hour
- Full-time
- Employee discount
8d
Senior TikTok & Affiliate Manager
Dylan Oaks Jewellery —Belfast
- £30,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Product Support Specialist – Digital Transformation
Almac Group —Craigavon
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
10d
APPRENTICE ALUMINIUM FABRICATOR
Belfast-Bifolds & Aluminium Systems Ltd —Antrim
- £8 - £10 an hour
- Full-time
- Basic maths
- English
- Maths
Quick apply
Team Member (Delivery)
NEXT —Antrim
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
6d
Bookshop Manager, Ballymena - 30h
Faith Mission —Ballymena
- £13.67 an hour
- Part-time
- Hospitality
- Customer service
- Merchandising
- Free parking
- Store discount
Quick apply
4d
Learning Systems Administrator
Randox Laboratories —Antrim
- Microsoft Outlook
- Administrative experience
- Data entry
15h
Sales Advisor
J3 Belts & Bearings —Maghera
- £26,500 - £35,000 a year
- Full-time
- Computer literacy
- Cleaning
- Computer skills
- Free parking
- Store discount
Quick apply
4d
Seasonal Colleague - Temporary - Antrim Massereene Extra
Tesco UK —Antrim
- From £13.28 an hour
- Part-time
- Customer service
6d
Product Buyer
Galgorm Group —Ballymena
- £27,000 - £30,000 a year
- Full-time
- Nursing home
- Analysis skills
- Computer skills
- Employee discount
Quick apply
3d
Retail Sales Assistant
The Works —Ballyclare
- 8 hour shift
- Customer service
- Cash handling
- Employee assistance programme
- Employee discount
Quality Inspector
Alternative Heat —Banbridge
- Full-time
- Schematics
- Writing skills
- Maths
- Free parking
- Annual leave
Quick apply
Postperson with Driving
Royal Mail Group —Newtownabbey
- £13.68 an hour
- Overtime
- Customer service
Product Support Engineer
Mitie —Craigavon
- £41,097 a year
- 12 hour shift
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Employee discount
11d
Delivery Manager
NEXT —Antrim
- From £13,818 a year
- Part-time
- Employee discount

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Customer Service Advisor

The Essence Vault -
Antrim

Quick apply

Job details

Full-time
From £14 an hour
7 days ago

Benefits

Free parking
Store discount
Private dental insurance
Company pension
Canteen
Private medical insurance
Employee discount
Life insurance
On-site parking

Qualifications

Customer service
Ticket management
Internal department liaison
English
Complaint handling
Administrative experience
Customer interaction
Phone etiquette

Full job description

The Jaq. Group is a fast-moving company which has experienced considerable growth over the last year. The role of Customer Service Advisor is to guide and assist the Company’s customers with any queries and track/provide updates on their order status with the goal of increasing excellent customer feedback/reviews.

Key Tasks include but are not limited to:

Dealing with customer enquiries in a professional and timely manner, providing an excellent standard of customer service at all times.
Raising support tickets in line with customer queries to enable further research into the query.
Track any customer orders and provide an update as to what stage of the order process the package is in.
Resolve any customer complaints with the goal of satisfying the customer to prevent them from not re-ordering in future.
Provide administration support where necessary by recording and maintaining a database of customer information.
Liasing with the warehouse team and escalating inquiries to different departments where necessary.
Responding to queries and comments across all social media platforms (Facebook, Instagram, TikTok etc) to ensure these platforms are positive, friendly and helpful.
Passing customer feedback onto the product or sales team to improve the organisation’s reviews.
Be fully flexible and help out in other departments where necessary (full training provided).
Undertake any other duties as required, that are within the competence of the post.

Hours of Work:

Monday to Friday, 9am - 5pm but must be flexible to do overtime where required. May require weekend work on occasions.

Essential Criteria:

1+ year previous experience within a customer-facing role.
Administration experience.
Excellent customer service skills.
Excellent timekeeping and problem solving skills.
Be fully flexible.
Be able and willing to take on additional hours as and when required.

Desirable Criteria:

Experience in working to targets.

Jaq. Group is committed to equality of opportunity and to selection on merit. Applicants will be subject to AccessNI checks. Having a criminal record will not necessarily be a bar to obtaining a position at Jaq Group. Any decision will depend on the nature of the role and the circumstances and background of the offence(s).

Links to JAQ Group AccessNI and data handling polices:

https://cdn.shopify.com/s/files/1/0030/5676/2953/files/AccessNI_Policy_Statement.docx?v=1749466096

https://cdn.shopify.com/s/files/1/0030/5676/2953/files/GDPR_Privacy_Notice_for_Job_Applicants_Northern_Ireland.docx?v=1749466096

https://cdn.shopify.com/s/files/1/0030/5676/2953/files/policy_on_the_recritment_of_ex-offenders.docx?v=1749466095

Job Type: Full-time

Pay: From £14.00 per hour

Benefits:

Canteen
Company pension
Employee discount
Free parking
Life insurance
On-site parking
Private dental insurance
Private medical insurance
Store discount

Ability to commute/relocate:

Antrim BT41 2PT: reliably commute or plan to relocate before starting work (required)

Experience:

Administrative: 1 year (preferred)
Customer service: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

product support jobs in antrim district, ant

Customer Service Advisor

Team Member

Sales Assistant at Tesco

Airside - Sales Assistant

Supply Chain Analyst

Mail Sorter

Senior TikTok & Affiliate Manager

Product Support Specialist – Digital Transformation

APPRENTICE ALUMINIUM FABRICATOR

Team Member (Delivery)

Bookshop Manager, Ballymena - 30h

Learning Systems Administrator

Sales Advisor

Seasonal Colleague - Temporary - Antrim Massereene Extra

Product Buyer

Retail Sales Assistant

Quality Inspector

Postperson with Driving

Product Support Engineer

Delivery Manager

I want to receive the latest job alerts for product support in antrim district, ant

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