Customer support & client services occupations Work, Jobs in Appledore, Dev (with Salaries)

Customer Service Advisor
Savona Foodservice South West —Ilfracombe
- £26,800 a year
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- Food service experience
- In-person
- Communication skills
- Free parking
- Life insurance
Quick apply
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Customer Service Advisor

Savona Foodservice South West
Ilfracombe

Quick apply

Job details

Full-time
£26,800 a year
6 days ago

Benefits

Free parking
Discounted or free food
Company pension
Life insurance
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Internal department liaison
Email software
Complaint handling
Food service experience
Customer interaction
Multidisciplinary collaboration
Communication skills
Supply chain customer service

Full job description

About Savona

Savona is a leading independent foodservice wholesaler with over 50 years of experience supplying chefs, caterers, and hospitality professionals across the South of England. What truly sets us apart isn’t just our products – it’s our people, our culture, and our customer-first mindset.

We’re a business built on relationships. Every order, every delivery, every conversation is driven by one simple value: put the customer at the heart of everything we do. Our team takes pride in going the extra mile – anticipating needs, solving problems, and delivering a service experience that is personal, reliable, and refreshingly genuine.

We work fast, stay flexible, and think differently. As an independent company, we have the freedom to innovate, to act quickly, and to put doing the right thing above all else. Collaboration and integrity guide how we work – with our customers, our partners, and each other.

At Savona, you’ll join a team that values initiative, celebrates fresh ideas, and supports each other to grow. We’re passionate about food, serious about service, and proud of the reputation we’ve built.

Job Role

As a Customer Service Advisor at Savona, you will play an important part in delivering a friendly, efficient and reliable service to our customers. You will be a key point of contact for customers, helping with orders, answering queries, resolving issues and making sure every interaction reflects our customer-first approach. This role requires someone who can build rapport quickly, communicate clearly, stay calm under pressure and work closely with colleagues across the business to provide the best possible customer experience.

Key Responsibilities

Be a professional and helpful to customers by phone, email, WhatsApp and other channels.
Process orders accurately, including changes, substitutions and special requirements.
Respond promptly to queries so customers feel listened to and supported.
Follow up delivery issues, shortages, credits, complaints and account queries until resolved.
Work with Sales, Operations, Transport and Purchasing to provide clear customer updates.
Keep customer records, notes and order details accurate and up to date.
Support customers with online ordering tools and queries.
Spot repeat issues or service improvement opportunities and escalate where needed.
Handle challenging conversations calmly, professionally and fairly.
Work with colleagues to maintain service levels during busy periods and absences.
Represent Savona positively through personal, reliable and customer-focused service.

Experience Required:

Previous customer service experience would be beneficial.
Excellent communication skills and the ability to build rapport.
Confidence using email, Outlook and digital communication tools.
Good attention to detail when entering orders and updating records.
A positive, patient approach to customer queries and complaints.
Ability to multitask, prioritise and stay calm under pressure.
Strong problem-solving skills and ownership of queries through to resolution.
Willingness to learn new systems, products and processes.
A team-focused approach and willingness to support colleagues.
Foodservice, wholesale, hospitality or retail experience would be an advantage.

Working hours: Monday-Friday, 37.5 hours per week.

Employee Benefits:

Company pension
Discounted or free food
Free parking
Life insurance
On-site parking
Non-contributory Cash Plan Scheme

Job Types: Full-time, Permanent

Pay: £26,800.00 per year

Work Location: In person

Quick apply

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