Shift controller Work, Jobs in Appleton Thorn, Chs (with Salaries)

Customer Information Controller
Northern Trains —Manchester
- £46,688 a year
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
1d
Vehicle Breakdown Recovery Controller - Days & Nights
Oates Recovery Ltd —Warrington
- £13 - £14 an hour
- Overtime
- Customer service
- Computer literacy
- Writing skills
Quick apply
1d
Production Shift Controller
IPS —St Helens
- £32,000 - £38,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Quality control
- Employee assistance programme
- Employee discount
Quick apply
Night Security Control Room Operator
Copeland Group Services —Wirral
- £32,400 - £36,800 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
1d
BA Cityflyer Operations Controller
British Airways —Manchester
- £36,380 - £42,800 a year
- 12 hour shift
- Bachelor's degree
3d
Funeral Service Operative
Bate & Holland Funeral Services —St Helens
- £26,000 - £35,000 a year
- Full-time
- Heavy lifting
- Travel
- In-person
Quick apply
12d
Booking Operator/Taxi Controller (Daytime)
Lynx Taxis —Stockport
- From £12.71 an hour
- Part-time
- Analysis skills
- In-person
- Communication skills
Quick apply
Security Officer
Mitie —Manchester
- £13.54 an hour
- 12 hour shift
- Computer literacy
- Conflict management
- Front desk
Goods In Administrator
Home Bargains —Great Sankey
- £13.89 an hour
- 12 hour shift
- Data entry
- Warehouse experience
- Communication skills
- Store discount
- Annual leave
Quick apply
Quality Controller
Sykes Seafood Limited —Liverpool
- £16 an hour
- Full-time
- Continuous improvement
- Quality control
- Data entry
Quick apply
12d
Support Control Room Operator
Anchor Group Services —Chester
- £13.45 an hour
- 12 hour shift
- Continuous improvement
- Employee assistance programme
2d
Shift Controller
IPS —St Helens
- Full-time
- Continuous improvement
- Quality control
- Training & development
Quick apply
Production Quality Controller
Smithfield Murray —Manchester
- £13.17 - £13.57 an hour
- Full-time
- English
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
Credit Risk Controller
NWF Group —Crewe
- £28,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Negotiation
- Free parking
- Employee assistance programme
Quick apply
8d
Duty Manager
MOI Manchester —Manchester
- Weekend availability
- Conflict management
- POS
- Time management
Quick apply
12d
Process Setter - BlowMoulding
Amcor Rigid Plastic —Sandycroft
- £38,000 - £38,700 a year
- Overtime
- Programmable logic controllers
- Continuous improvement
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
4d
Night Manager
Village Hotels - Bury - Reception / Nights —Bury
- £13.87 an hour
- Part-time
- Hotel
- Front desk
- Employee assistance programme
- Gym membership
Quick apply
Trainee Bus Driver
Stagecoach —Manchester
- £13.37 - £19.06 an hour
- Weekend availability
- Customer service
- No experience needed
- School
- Paid training
- Employee assistance programme
3PL Fulfilment Centre Team Leader
3P Logistics Limited —Wigan
- £14.33 - £15.33 an hour
- Sales
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Production & Warehouse Supervisor
Qualkem Limited —Crewe
- From £32,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
Quick apply
12d

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Customer Information Controller

Northern Trains -
Manchester

Apply Now

Job details

£46,688 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Computer literacy
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Information Controller

BUSINESS FUNCTION: Control
SALARY: £46,688 (Please note your salary will be 90% whilst you are in your training period)
ROLE TYPE: On site
HOURS: 42 Hours (On a rolling shift pattern)
LOCATION: Manchester

This is a talent pool advert for a potential vacancy within the year.

As part of our Control team at Northern, you’d be right at the centre of keeping the North moving. When something unexpected happens on the network, whether planned engineering work or a sudden disruption, you’re the calm voice that helps people understand what’s going on and what their options are. It’s a role that blends quick thinking with genuine care for customers, making sure every message you share is clear, accurate and helpful.

People come to Northern for trains they can rely on, but they stay because of the people who make those journeys feel supported, even on the tricky days. If you enjoy solving problems in the moment and communicating with clarity and confidence, you’ll feel right at home here.

What you’ll be doing

You’ll help keep customers and colleagues up to date in real time, using a range of systems to monitor our services and share information as things change. Your day could involve:

Keeping track of train services through our digital systems and making sure any disruption is communicated quickly to the right people.
Sending clear, real-time updates to customers, colleagues and partner organisations, including the reasons for delays or service changes.
Working with the Customer Services Controller to arrange alternative transport when needed, and supporting planned and unplanned rail replacement activity.
Updating local public address systems (LLPA) and customer information screens (CIS) so stations reflect the latest timetable or disruption changes.
Providing manual announcements when the situation calls for it.
Responding to requests for help through help points when required to support our Customer Experience Centre.
Supporting conductors and station teams with customer service queries, including assisting with procedures linked to our Customer Promises and Northern's Accessible Travel Policy.
Recording key events accurately in the daily log.

About you

You’re someone who brings a calm, reassuring presence to fast-paced situations. You communicate clearly with people from all backgrounds and you’re comfortable balancing empathy with practicality when customers need support.

A few things you’ll bring:

Strong interpersonal and communication skills.
You’re comfortable using computers and can quickly learn to use different systems at the same time
A proactive approach and a natural instinct to help others.
An understanding of what good customer service looks like, especially during disruption.
If you also have knowledge of passenger train operations, incident management, the geography of our network or our policies on connections and alternative transport, that’s a bonus, but it’s not essential.

What’s in it for you?

At Northern, we don’t just value our people – we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B, we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

shift controller jobs in appleton thorn, chs

Customer Information Controller

Vehicle Breakdown Recovery Controller - Days & Nights

Production Shift Controller

Night Security Control Room Operator

BA Cityflyer Operations Controller

Funeral Service Operative

Booking Operator/Taxi Controller (Daytime)

Security Officer

Goods In Administrator

Quality Controller

Support Control Room Operator

Shift Controller

Production Quality Controller

Credit Risk Controller

Duty Manager

Process Setter - BlowMoulding

Night Manager

Trainee Bus Driver

3PL Fulfilment Centre Team Leader

Production & Warehouse Supervisor

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