Requires Experienced Fulltime Hotel Receptionist
Immediate Start
Mercure St Helens Hotel, St Helens
We are now looking for a Hotel Receptionist to join our dynamic team here at Mercure St Helens Hotel.
Mercure St Helens is conveniently situated in the heart of the town. The hotel is close to major transport links and boasts onsite parking, so getting to Manchester and Liverpool is easy. As well as a 24-hour front desk, onsite restaurant, and bar with BT Sports channels, Mercure St Helens features a range of leisure facilities. Each of the hotel's 84 contemporary bedrooms boasts a flat-screen TV, air-conditioning, and free Wi-Fi. For events, choose from two beautiful function spaces, the Chalon Suite and the Pyramid Suite, which can accommodate up to 300 guests comfortably. The 92 Restaurant is an ideal spot for dining, meeting friends, or relaxing, and offers a menu with something to suit every taste. For the sporting fans the Totally Wicked Stadium, home to Saint Helens Rugby Club is only a short walk from the property.
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mind-set is what it’s all about. And you can grow the rest with us. That's a promise!
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
The Receptionist Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.
· Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
· You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
· You will exude patience, empathy and have the personality to host the show As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
As Receptionist, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Receptionist
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Main Duties & Responsibilities
As Hotel Receptionist, you will:
- Provide a courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.
- Be responsible for greeting guests in a warm friendly manner and be a true ambassador for excellent service.
- Be dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone.
Entry Requirements
You must:
- Be passionate, motivated, welcoming and highly organised to ensure that all requests are attended to without any delays.
- Be well presented, have excellent communication skills and a pleasant telephone manner.
- Work well under pressure with excellent ability to co-ordinate efficiently with other departments and bring good administration skills.
- Reception experience is essential, either in a hotel, airline or corporate background
- Event coordinating experience is preferred, not essential
- An energetic approach that shines through in your work
- A team focused attitude
- A natural passion and desire to make every visitor smile
- A committed attitude and dedication to creating a memorable guest experience
- Fluent written and spoken English
- Experience using email and Microsoft packages
- Excellent personal presentation
We anticipate applicants will have previous experience as Hotel Receptionist and will have worked in a similar role within a hotel environment
Job Types: Full-time, Permanent
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Mercure policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties like hosting breakfast as requested by Management and Supervisors
Key requirements.
- Excellent customer service and problem-solving skills.
- Auditing and banking end of shift reconciliations.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself
- Kindness, honesty, and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximize business potential.
Mercure St Helens Hotel is conveniently located within St Helens Town centre our hotel features 84 modern and comfortable bedrooms along with a Meetings & Events facility catering to our corporate clients and banqueting up to 180
This is a great opportunity for anyone that is looking to start their career as a receptionist in hospitality to join our Front Office Team. If you feel you are ready to make yourself a great career, we look forward to receiving your application.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Experience
Hotel 1 year (1 year customer services role would be reviewed)
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
Work Location: In person
