Certification manager Work, Jobs in Apsley, Hrt (with Salaries)

Queue Manager
Boxxe Group —Hemel Hempstead
- Organisational skills
- IT
Quick apply
10d
Continuous Improvement Manager
Lockheed Martin Corporation —Ampthill
- £70,000 - £86,000 a year
- Full-time
- Analysis skills
- No degree
- Agile
- Employee assistance programme
- Employee discount
12d
Post 16 Further Education SEND Manager
TCHC Group —Watford
- £40,000 - £45,000 a year
- Monday to Friday
- Education
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Office and Operations Manager
Mccarthy Carpentry limited —Rickmansworth
- £24,420 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Supervising experience
Quick apply
5d
Senior Quality Assurance Manager
Amiro Solutions Group Ltd. —Watford
- £8,333 a month
- Full-time
- Analysis skills
- Continuous improvement
- In-person
Quick apply
15h
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
9d
Senior Patient Services Co- Ordinator
Rothschild House Group —St Albans
- £16.63 - £17.71 an hour
- Part-time
- Management
- Customer service
- Care experience
- Free parking
Quick apply
3d
Continuous Improvement Manager
Medik8 —Aylesbury
- £50,000 - £60,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Employee discount
Quick apply
Senior Manager Operational Excellence
Zebra Technologies —Bourne End
- Full-time
- Management
- Master's degree
- Analysis skills
4d
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
Warehouse Manager - Live Events Industry
IPS —Bletchley and Fenny Stratford
- £50,000 - £55,000 a year
- Weekend availability
- Management
- First Aid Certification
- IT
- Free parking
- Life insurance
Quick apply
Asset Development Project Manager
BSI —Hemel Hempstead
- £42,400 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Laboratory experience
5d
Talent Management Processes and Culture, Advisor
Zebra Technologies —Bourne End
- Full-time
- Project management
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Agile Delivery Manager
Tes Global —London
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Quality Manager
UCC Coffee UK & Ireland Ltd —Milton Keynes
- Full-time
- Management
- Communication skills
Quick apply
Project Manager REF: 2617g
Fingleton White —Hemel Hempstead
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Technical Delivery Manager
Endava —London
- £80,000 - £110,000 a year
- Full-time
- AI
- Leadership
- Employee assistance programme
- Flexible schedule
5d
LMS & Training Manager
Causeway Technologies —Gerrards Cross
- Hybrid work
- Management
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
12d
Training Manager
Ecolab Inc. —London
- £59,500 - £89,200 a year
- Full-time
- Up to 50% travel
- Sales
- Travel
3d
Customer Engagement Manager - Europe
SymphonyAI —London
- £105,000 - £115,000 a year
- Full-time
- Remote
- Spanish
- Project management
- Bachelor's degree
11d

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certification manager jobs near apsley, hrt

Queue Manager

Boxxe Group -
Hemel Hempstead

Quick apply

Job details

10 days ago

Qualifications

ITIL Certification
Technical support
ITIL
IT support
Organisational skills
IT

Full job description

For us, tech has never been about just hardware or software. It's about people. It's our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission

The Queue Manager is responsible for overseeing the effective flow, prioritisation and resolution of tickets across the IT managed service operation, ensuring work is managed in line with ITIL practices. This new role supports service stability and customer satisfaction by maintaining queue health, improving process adherence, coordinating escalations and driving timely resolution of incidents and service requests

What you'll be doing

Monitor and manage service queues to ensure incidents, requests and tasks are prioritised and allocated in line with agreed service levels.
Apply ITIL-aligned practices across Incident Management, Request Fulfilment, Problem Management and Major Incident support activities.
Review ticket backlogs, ageing items and breached cases, taking corrective action to restore control and improve throughput.
Coordinate with resolver groups, service desk analysts and technical teams to ensure accurate routing, timely updates and effective resolution.
Support escalation management for high-priority or business-critical issues, ensuring clear communication and appropriate ownership.
Maintain queue governance standards, including ticket quality, categorisation, prioritisation, documentation and closure accuracy.
Produce and analyse queue performance reports, identifying trends, bottlenecks and improvement opportunities.
Contribute to continual service improvement initiatives by recommending process, tooling and workflow enhancements.
Help ensure compliance with SLAs, OLAs and internal operational procedures.
Provide guidance and day-to-day support to analysts and coordinators on queue management best practice.
Reduction in backlog volume and ageing tickets
Improved SLA attainment and queue responsiveness
Higher quality ticket handling and reduced reassignments
Effective coordination during service peaks and priority incidents
Demonstrable contribution to continual service improvement outcomes

What experience we think you'll need

Proven experience in an IT service desk, service operations or queue management role
Good working knowledge of ITIL principles, particularly Incident, Request, Problem and Change practices
Strong organisational skills with the ability to manage competing priorities in a fast-paced environment
Experience using ITSM tools to manage ticket workflows, reporting and service performance.
Strong attention to detail with a focus on data quality and process compliance
Ability to analyse operational data and turn findings into practical improvements.
Confident communicator able to work effectively with technical teams, stakeholders and customers
Demonstrated ability to coordinate escalations and maintain control during peak demand periods
ITIL Foundation certification preferred
Relevant experience in IT support, service operations or service management environments
Experience in managed services, enterprise IT or technical support environments would be advantageous

As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

Quick apply

Refine Your Search

certification manager jobs in apsley, hrt

Queue Manager

Continuous Improvement Manager

Post 16 Further Education SEND Manager

Office and Operations Manager

Senior Quality Assurance Manager

Service Delivery Manager (UK)

Senior Patient Services Co- Ordinator

Continuous Improvement Manager

Senior Manager Operational Excellence

EUC & Desktop Support Manager

Warehouse Manager - Live Events Industry

Asset Development Project Manager

Talent Management Processes and Culture, Advisor

Agile Delivery Manager

Quality Manager

Project Manager REF: 2617g

Technical Delivery Manager

LMS & Training Manager

Training Manager

Customer Engagement Manager - Europe

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