Financial advisor Work, Jobs in Arborfield, Brk (with Salaries)

Member Advisor
Lifetime Legal Ltd —Wokingham
- £28,500 - £33,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply
10d
Customer Experience Advisor - Hybrid
Punter Southall Group —Reading
- Full-time
- Customer service
- Communication skills
- Gym membership
11d
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
10d
Group Financial Controller (Qualified)
DHA Architecture Limited —Binfield
- £33,000 - £47,000 a year
- Full-time
- Accounting
- Organisational skills
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
8d
Financial Advisor
AFH Wealth Management Cookham —Maidenhead
- £50,000.00 - £98,160.52 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Free parking
Quick apply
Customer Service Advisor
ArvatoConnect —Datchet
- £27,976 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Aftersales Manager
Marshall Motor Group —Reading
- Customer service
- Analysis skills
- Annual leave
- Employee discount
Quick apply
4d
Financial Planning Administrator - 12-month FTC
Attivo Group —Reading
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Service Advisor
Marshall Motor Group —Reading
- £33,733 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Tesco Travel Money Advisor
Travelex —Reading
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
9d
Head of Energy Customer Solutions (ECS) Finance Business Partner
SSE —Reading
- £80,700 - £160,100 a year
- Full-time
- Employee discount
10d
VP of People
Dexory —Wallingford
- Analysis skills
- Human resources
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Virtual Personal Assistant (Night)
Comxo —Datchet
- £22,031 a year
- Weekend availability
- Remote
- Microsoft Word
- Hospitality
- Microsoft Excel
VodafoneThree - Financial Services Compliance Advice Manager
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Employee discount
Quick apply
7d
Experienced Switchboard Operator - Nights 4 on 4 off
ComXo —Slough
- Up to £25,031 a year
- Weekend availability
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Central Service Advisor
Farol Ltd. —Thame
- £32,000 - £36,000 a year
- Full-time
- In-person
- Employee discount
Quick apply
3d
IT Asset Manager
John Lewis Partnership —Bracknell
- £75,600 - £140,000 a year
- Hybrid work
- Oracle
- Management
- IT
10h
Solutions Architect - Aruba and Juniper
TD Synnex —Bracknell
- Full-time
- Hybrid work
- Sales
- Computer networking
- IT
- Annual leave
10h
Group Leader Operational Readiness & Transition
AWE —Reading
- £87,000 - £97,000 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
4d
Business Development Manager - Defence & Law Enforcement
Canon —Uxbridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Military
- Free parking
- Employee discount

I want to receive the latest job alerts for financial advisor in arborfield, brk

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Member Advisor

Lifetime Legal Ltd -
Wokingham

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,500 a year
10 days ago

Benefits

Free parking
Company pension
Private medical insurance
Employee discount
On-site parking

Qualifications

CRM software
Customer service
English
Microsoft Office
Data entry
Organisational skills
Phone etiquette
Communication skills
Negotiation

Full job description

Membership Retention Advisor

£28,500 Basic Salary + Performance Bonus | Wokingham | Full Time | Office Based

No recruitment agencies please.

Help our members stay protected.

At Lifetime Legal, we're passionate about making legal support accessible, affordable and easy to understand.

Our members trust us to support them through some of life's biggest milestones, and our Membership Retention Advisors play a vital role in helping them continue to benefit from the protection and peace of mind our membership provides.

This is more than a customer service role. We're looking for confident communicators who enjoy influencing conversations, handling objections and helping customers recognise the value of staying with Lifetime Legal. If you're resilient, target-driven and passionate about delivering outstanding customer outcomes, we'd love to hear from you.

Why join Lifetime Legal?

We're proud to invest in our people, with over 70% of our management team promoted internally. When you join us, you'll become part of a supportive, ambitious business where your development is just as important as our customers.

Our culture is built around five core values:

Customer Focus – delivering exceptional service and putting our members first.
Integrity – acting honestly, ethically and transparently in everything we do.
Growth – supporting the development of our people and our business.
Innovation – embracing new ideas and continually improving.
Passion – making a genuine difference for our customers and each other.

About the Role

As a Membership Retention Advisor, you'll speak to existing members throughout their journey with Lifetime Legal, helping them renew or continue their membership and ensuring they receive an exceptional experience every time they contact us.

Whether you're answering membership queries, processing renewals or speaking with customers considering cancellation, you'll listen carefully, understand their needs and confidently demonstrate the value of remaining a Lifetime Legal member.

You'll balance outstanding customer service with achieving retention targets, using your communication and influencing skills to retain memberships in an ethical, customer-first way.

Key Responsibilities

Handle inbound membership enquiries professionally and efficiently.
Contact members regarding renewals and membership extensions.
Manage cancellation requests, understanding customer concerns and identifying opportunities to retain memberships.
Clearly explain the benefits and value of Lifetime Legal membership.
Collect payments to activate or renew memberships.
Deliver exceptional customer service on every interaction.
Maintain accurate customer records using internal systems.
Achieve individual retention, quality and productivity targets.
Work collaboratively with colleagues to deliver the best possible customer outcomes.

What We're Looking For

You'll thrive in this role if you enjoy speaking to people, are naturally resilient and take pride in achieving great results whilst doing the right thing for the customer.

You'll ideally have:

Previous experience in a telephone-based customer service, retention, renewals or sales role.
Excellent communication and active listening skills.
Confidence building rapport and influencing conversations over the telephone.
Strong objection handling and negotiation skills.
A customer-first approach with the confidence to ask for commitment and close conversations positively.
Good organisational skills and attention to detail.
Experience using CRM systems and Microsoft Office.
A positive attitude, willingness to learn and openness to coaching and feedback.
The ability to work independently whilst contributing to a supportive team.

Experience in any of the following would be advantageous:

Membership Retention
Customer Retention
Renewals
Insurance
Financial Services
Utilities
Telecommunications
Subscription Services

What You'll Receive

We'll provide structured training, regular coaching and ongoing development to help you succeed and progress your career.

Our benefits include:

Competitive salary with performance bonus
28 Days holiday
Your birthday off every year
Private healthcare for you and your children
Company pension
Free onsite parking and EV charging
Monthly food van, competitions and incentives
Access to discounts at over 600 retailers
Free legal advice, a complimentary Will and Lifetime Legal membership benefits

Working Hours

Monday to Friday 9:00am – 6:00pm (40 hours per week)

Please note this role is office-based during your first four months whilst you complete your probation and training.

Before You Apply

This is a target-driven membership retention role.

Success isn't just about delivering excellent customer service—it's about confidently guiding conversations, understanding our members' needs, demonstrating the value of our membership and asking for the commitment to stay with Lifetime Legal.

We're looking for people who are comfortable working towards retention and renewal targets, enjoy handling objections and have the confidence to close conversations positively. You'll use your communication and influencing skills to retain members in an ethical, customer-first way, ensuring every recommendation is in the customer's best interests.

If you're motivated by achieving results, resilient when faced with challenging conversations and take pride in balancing exceptional customer outcomes with strong business performance, we'd love to hear from you.

If you're looking for a role focused solely on customer service with no sales or retention targets, this position is unlikely to be the right fit.

We are committed to providing an accessible recruitment process and encourage candidates to discuss any support or adjustments they may need during their application journey.

Pay: £28,500.00-£33,500.00 per year

Application question(s):

Are you within a 45 minute commute to Wokingham?
Do you require any reasonable adjustments in order to attend an interview?

Experience:

call centre: 1 year (preferred)
membership retention: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

financial advisor jobs in arborfield, brk

Member Advisor

Customer Experience Advisor - Hybrid

Customer Resolutions Team Manager

Group Financial Controller (Qualified)

Financial Advisor

Customer Service Advisor

Aftersales Manager

Financial Planning Administrator - 12-month FTC

Service Advisor

Tesco Travel Money Advisor

Head of Energy Customer Solutions (ECS) Finance Business Partner

VP of People

Virtual Personal Assistant (Night)

VodafoneThree - Financial Services Compliance Advice Manager

Experienced Switchboard Operator - Nights 4 on 4 off

Central Service Advisor

IT Asset Manager

Solutions Architect - Aruba and Juniper

Group Leader Operational Readiness & Transition

Business Development Manager - Defence & Law Enforcement

I want to receive the latest job alerts for financial advisor in arborfield, brk

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