We are seeking an enthusiastic and motivated Project Manager to join our Integrated Care Operations Service (ICO)
This is an exciting opportunity to work at the heart of innovative integrated care programmes, supporting service delivery, operational improvement, data-driven decision-making, and partnership working across health, social care, and voluntary sector organisations.
Working closely with clinical and operational leaders, you will help shape and improve all ICO services including complex discharge, Inclusion Health patients, UCLH Hospital@Home as well as high intensity users, by providing project support and data function across the services.
This role offers the opportunity to work within a dynamic and supportive team committed to delivering innovative and integrated services. You will gain exposure to a wide range of operational, strategic, and partnership work while contributing to meaningful service transformation and improvement across the health and care system.
This role centres on supporting the delivery and improvement of of integrated, person-centred services across health , social care, and voluntary sector partners, particularly for individuals with complex needs such as care needs, homelessness, mental health challenges, and substance dependency. The postholder works collaboratively with multidisciplinary teams to implement coordinated care pathways and promote inclusion health principles, while representing the service in partnership forums and ensuring strong relationships across acute, community, and external organisations.
From a leadership and operational perspective, the role involves managing and coordinating the administrative function, overseeing workloads, and providing line management, supervision, and development for staff. It requires facilitating meetings, supporting effective communication across teams, and ensuring a positive, values-driven team culture. The postholder also monitors operational performance, manages risks, supports service delivery, and ensures issues are escalated appropriately while maintaining high standards of governance and operational resilience.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
The Integrated Care Operations (ICO) Department sits within the Emergency Services Division and comprises of the following services:
- Camden Adult Pathway Partnership (CAPP)
- Homeless Intermediate Care Team (HICT)
- Rough Sleeper Outreach Nurse (part of the Homeless Health Outreach Project run in collaboration with North London Foundation Trust).
- Integrated Care Operations administrative team
- Inclusion Health Service
- Integrated Discharge Service (including the Complex Safe Discharge team and Admission Avoidance)
- Alcohol and Drug Liaison
- Tobacco Dependency Service
- UCLH@Home including the UCLH BloodTransfusion@Home
The Department works in partnership with clinical colleagues across the Trust to collaborate with Integrated Care Boards, Local Authorities and community providers on the development of new models of care. We also work with our internal Emergency department and Patient Flow colleagues to reduce length of stay whilst supporting safe discharge.
We are looking for a Project Manager who can work with the current Senior team to support and drive improvements and innovation to all the ICO services.
Come and be a part of the best NHS trust in England to work for, according to our staff*
- UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working .
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
