Machine learning engineer Work, Jobs in Ardwick, Gtm (with Salaries)

Support Engineer
Ping Technology Labs LTD —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
4d
Senior Product Manager - SaaS - Partner Platform
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
Machine Learning Engineer Intern (100% Remote)
Tether Operations Limited —Manchester
- Full-time
- Remote
- Doctoral degree
- Computer Science
- English
R&D Technologist
Orbia —Chinley
- £30,000 - £40,000 a year
- Laboratory experience
- Continuous improvement
- AI
2d
Senior Applied Machine Learning Engineer - Catalogue Intelligence
OnBuy —Manchester
- £65,000 - £75,000 a year
- Full-time
- Remote
- SQL
- Machine learning
- Python
- Annual leave
- Employee assistance programme
Quick apply
Senior Machine Learning Operations (MLOPS) Engineer
Royal London —Alderley Edge
- Hybrid work
- Azure
- SQL
- Machine learning
- Annual leave
6h
Solutions Engineer
Clarus Software (ClarusWMS) —Manchester
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Platform Engineer
Betfred —Manchester
- £40,000 - £65,000 a year
- Full-time
- Computer Science
- DevOps
- AWS
- Annual leave
- Employee assistance programme
Quick apply
8d
Clinical Trials Coordinator
Manchester University NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Management
- University
- IT
23h
Platform Engineer
AO World —Bolton
- Azure
- AWS
- Scripting
- Free parking
- Employee discount
SEO Performance Assistant
Add People —Altrincham
- £25,000 - £27,000 a year
- Full-time
- Data analysis skills
- In-person
- AI
Quick apply
Digital Design Professional
BT —Manchester
- Continuous improvement
- AI
- Communication skills
- Gym membership
4d
Assistant Heritage Consultant - North
Donald Insall Associates —Manchester
- Bachelor's degree
- AI
Quick apply
7d
Cloud Operations Manager
Softcat —Manchester
- Hybrid work
- AWS
- Analysis skills
- Driving
- Flexible schedule
1d
Digital Skills Development Specialist (AI)
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Hybrid work
- University
- AI
- Annual leave
- Employee assistance programme
Data Engineer - AWS
Coventry Building Society —Manchester
- £41,430 - £55,470 a year
- Full-time
- SQL
- AWS
- Agile
Senior Product Owner - AI
Together —Cheadle
- Full-time
- Azure
- Communication skills
Quick apply
IT Systems Engineer - End User Compute
UK Biobank —Manchester
- £50,000 - £55,000 a year
- Monday to Friday
- Azure
- Windows
- AWS
- Free parking
- Annual leave
5d
Associate Manager Virtualisation Engineer
0201 CSC Computer Sciences Ltd —Manchester
- Full-time
- Azure
- AWS
- Scripting
- Employee discount
- Gym membership
18h
QC Inspector (Welding)
R Tindall Fabricators Ltd —Oldham
- £14.00 - £16.50 an hour
- Overtime
- Microsoft Office
- AWS
- Analysis skills
- Free parking
- Annual leave
Quick apply
7d

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Support Engineer

Ping Technology Labs LTD
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year
4 days ago

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

Support Engineer (Customer Success / Technical Support)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Support Engineer to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

machine learning engineer jobs in ardwick, gtm

Support Engineer

Senior Product Manager - SaaS - Partner Platform

Machine Learning Engineer Intern (100% Remote)

R&D Technologist

Senior Applied Machine Learning Engineer - Catalogue Intelligence

Senior Machine Learning Operations (MLOPS) Engineer

Solutions Engineer

Platform Engineer

Clinical Trials Coordinator

Platform Engineer

SEO Performance Assistant

Digital Design Professional

Assistant Heritage Consultant - North

Cloud Operations Manager

Digital Skills Development Specialist (AI)

Data Engineer - AWS

Senior Product Owner - AI

IT Systems Engineer - End User Compute

Associate Manager Virtualisation Engineer

QC Inspector (Welding)

I want to receive the latest job alerts for machine learning engineer in ardwick, gtm

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