Ready to make your mark? Start your career at Perch Group as a Graduate Portfolio Performance Analyst.
At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.
Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.
What are we looking for?
The Graduate Portfolio Performance Analyst role is a brand-new position within the Investment function, where you’ll use data and analysis to monitor portfolio acquisitions, develop analytical tools, KPIs and dashboards, and ultimately help drive portfolio performance.
You’ll support the Head of Portfolio Performance in identifying root causes of inefficiencies and providing insights across gross collections, cost optimisation and customer journeys, highlighting early warning signs and helping stakeholders take action.
You’ll work closely with teams across Pricing, Decision Science, Finance, Analytics, Implementation and Operations, giving you broad exposure across the business and regular interaction with senior management.
We’re looking for someone who is highly analytical, commercially minded and self-motivated, with the ability to turn insight into impact and communicate confidently at all levels. As a new role in an ambitious and growing business, you’ll have plenty of opportunity to make your mark.
So, what will your day-to-day look like?
You’ll work as part of the Investment Director’s team, supporting the Head of Portfolio Performance across several areas, including but not limited to:
· [35%] Support in the execution, optimisation, analysis and monitoring of Perch’s regular intake of forward flow debt sales to drive optimal performance and to ensure any deviations in file quality or performance are tracked and fed back to the business.
· [25%] Building analytical tools, developing dashboards and interacting with natural language AI tools, to query, track and monitor Perch Capital’s onboarding journey and strategies, across a range of KPI’s and SLA’s, both in aggregate across all portfolios acquired and tailored analysis for specific, strategic clients and cohorts of acquired debts (such as ‘Paying’ accounts), vs modelling assumptions. This includes the operational readiness to achieve projected targets (both recoveries & timings) of future placements of accounts to other entities within the Perch Group family, including Perch Verify (the Group’s in-house field connect service) and TMLS (the Group’s in-house law firm).
· [25%] Conduct investigative in-depth analysis and ‘hand-holding’ of key strategic portfolios from a performance perspective, reviewing Perch’s systems and processes, tracking the flow of accounts through strategies, down to an account level if required, in order to quickly identify the root cause of any discrepancies in performance and feeding this information back to key stakeholders. This spans both gross collections and modelled costs.
· [10%] Working with Pricing, Decision Science, Finance and Analytics to identify and target any emerging trends of divergence vs underwriting and/or ERC assumptions, followed by granular deep dives into Perch processes to establish if root cause is driven by any operational or system failure or inefficiency and feeding back insights to improve alignment across the business and improve future forecasting accuracy.
· [5%] Supporting the Head of Portfolio Performance in the running and managing of a number of key internal stakeholder meetings, where portfolio performance is discussed and early warning signs are raised, to be supported by analysis and MI, spanning a range of key milestones in the collections journey.
*[Square brackets] intended to give approximate indication as to time allocation for a typical week and may vary on a day-to-day basis.
Does this sound like you?
- Strong academic background within a quantitative discipline, e.g. STEM fields(s), Economics, Finance; and/or
- Up to 1 years’ relevant work experience of demonstratable experience in analysis within financial services (exposure to debt purchasing and/or credit related sectors is desirable).
- Proven ability to manage multiple high value workstreams in parallel, delivering to tight deadlines.
· Exceptional attention to detail with the ability to consolidate and interpret complex information from multiple sources
· Analytical mindset with the ability to understand and analyse large data sets to identify errors or gaps in a process (an audit or equivalent background would be highly suited to this role).
- Strong stakeholder management skills, with the confidence to challenge and escalate where appropriate.
· Excellent numerical, written and verbal communication skills.
· MS Office skills required where experience in SQL and/or Python and Power BI would be highly beneficial.
· A self-motivated individual capable of using own initiative to drive improvements in business processes, working both autonomously and collaboratively
· Ambitious, driven individual with a strong desire to pursue a career within financial services
The Application Timeline
- A first stage video call with the internal talent acquisition team (15-minutes)
- An introductory call with the hiring manager via Teams (30 minutes)
- A final interview with the hiring manager and Investment Director (60 minutes)
Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment.
If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.
Why you should be EXCITED to apply...
- £30,000-35,000 DOE + up to 20% of your annual salary, paid as a bonus.
- This role is hybrid and can be based at our Manchester office –a premium workspace located in the heart of Manchester’s commercial hub with regular social events planned. Oh, and did we mention the free coffee bar and beer tap? Don't believe us? See for yourself! https://www.linkedin.com/feed/update/urn:li:activity:7350451348598837248
- 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday.
- The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
- Career progression opportunities – established in 2016, Perch has already grown to over £1bn in assets to date, with plans to scale even further.
- And many more benefits to support your wellbeing and professional development.
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Apply now! This job has your name all over it.
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.
If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email [email protected].
PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Sick pay
- Work from home
Application question(s):
- Will you now or in the future require sponsorship for employment visa status?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Manchester M3 3HF
