Customer service team lead Work, Jobs in Arlesey, Hrt (with Salaries)

Administration Lead
Bancroft Medical Centre —Hitchin
- £14 - £15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
11d
Lead Online Manager
Sainsbury's —Letchworth
- From £36,250 a year
- Management
- Leadership
- Employee discount
13d
Sales Team Leader
Simplify Group —Cambridge
- £31,672.50 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
8d
Customer Service Team Leader
William Hill —Bishop's Stortford
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Service Team Manager
B&Q —Cambridge
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
6d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Team Leader
Swim Sports Company Ltd —Hitchin
- £27,000 - £28,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
3h
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Front Office Team Leader
AccorHotel —Cambridge
- Weekend availability
- Hospitality
- English
- Supervising experience
- Referral programme
Quick apply
6d
Additional Learning Support Admin Lead
The Bedford College Group —Bedford
- £29,316 - £34,394 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
- Annual leave
Service Design Lead
TUI —Luton
- Full-time
- English
- Master's degree
- Mentoring
9d
Key Lead - Grand Arcade, Hollister
AFH STORES UK LIMITED —Cambridge
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Glazing Admin/Project Lead
Ideal Glass Limited —St Albans
- £27,879.70 - £50,000.00 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
Team Leader
Benugo —Cambridge
- £14.25 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Opticians Team Leader
Boots —Biggleswade
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Revenue Management Strategic Lead
Ocado Retail —Hatfield
- Full-time
- Hybrid work
- Analysis skills
- School
UK Team Leader (24 hours)
Mountain Warehouse —Milton Keynes
- £13.77 an hour
- Part-time
- Supervising experience
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Mountain Warehouse —Bishop's Stortford
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Media - Ad Ops Lead
Ocado Retail —Hatfield
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
10d

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Administration Lead

Bancroft Medical Centre -
Hitchin

Quick apply

Job details

Full-time
£14 - £15 an hour
11 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
On-site parking

Qualifications

Microsoft Outlook
Customer service
Primary care
Microsoft Office
Performance management
Administrative experience
Supervising experience
Organisational skills
Leadership
Communication skills
Time management

Full job description

At Bancroft Medical Centre, we are passionate about delivering outstanding care to our patients while creating a supportive and rewarding workplace for our staff.

Serving approximately 18,000 patients across two sites, we are a busy, forward-thinking GP practice committed to continuous improvement, innovation and delivering high-quality services. We believe our people are our greatest asset and actively invest in their development, wellbeing and success.

We are looking for an experienced and motivated Administration Lead to join our leadership team. This is an exciting opportunity for someone who enjoys leading people, improving services and making a genuine difference within Primary Care.

About the Role

This is much more than a supervisory role.

As our Administration Lead, you will be responsible for leading and developing a busy administrative team while helping shape the future of our administrative services. Working closely with the Operations Manager, Practice Manager and clinical teams, you'll have the opportunity to improve processes, support staff development and contribute to the continued success of the practice.

We're looking for someone who can confidently lead by example, inspire others and take ownership of delivering an efficient, patient-focused administrative service.

What You'll Be Doing

Lead, motivate and support the administrative team to deliver an excellent service.
Coordinate workloads, ensuring work is completed efficiently and accurately.
Coach and develop team members through regular one-to-ones, appraisals and ongoing support.
Assist with recruitment, induction and probation reviews.
Plan administrative rotas and ensure appropriate staffing levels.
Support patient registrations, medical records management and workflow administration.
Help deliver QOF, Enhanced Services and patient recall programmes.
Identify opportunities to improve processes and implement positive change.
Monitor quality, productivity and performance standards.
Build strong working relationships with clinical teams and external organisations.
Ensure compliance with practice policies, information governance and confidentiality requirements.
Provide hands-on administrative support during busy periods.

About You

You'll be someone who enjoys leading people, solving problems and creating a positive working environment.

You'll be organised, approachable and confident making decisions while supporting your team to achieve high standards.

Essential

Previous experience in an administrative role.
Experience supervising, leading or managing an administrative team.
Excellent organisational and time management skills.
Strong communication and interpersonal skills.
Ability to prioritise competing workloads.
Confident using Microsoft Office and a range of administrative systems.
Ability to work independently and collaboratively.
A proactive approach with a focus on continuous improvement.
Commitment to professionalism, confidentiality and excellent customer service.

Desirable

Experience working within General Practice, Primary Care or the NHS.
Knowledge of SystmOne, AccuRx, Anima or similar clinical systems.
Understanding of QOF, Enhanced Services and patient recall processes.
Experience supporting staff development and performance management.
Leadership or management qualification.

What We Offer

A supportive and friendly leadership team.
The opportunity to genuinely influence how our administrative services develop.
Ongoing training and leadership development.
NHS Pension Scheme (where applicable).
Generous annual leave entitlement.
Health and wellbeing support.
Free on-site parking.
A varied and rewarding role where no two days are the same.
The opportunity to make a real difference to patients, colleagues and the future of our practice.

Additional Information

This post is subject to satisfactory references, an Enhanced DBS check and Occupational Health clearance.

We are committed to promoting equality, diversity and inclusion and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Benefits

Health & wellbeing programme
NHS Pension Scheme (where applicable)
On-site parking
Training and development opportunities

Pay: £14.00-£15.00 per hour

Benefits:

Health & wellbeing programme
On-site parking

Application question(s):

Do you have experience supervising, leading or managing administrative staff?
Are you confident using Microsoft Office, Outlook and administrative systems?
Do you have experience working within General Practice, Primary Care or another healthcare setting?

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in arlesey, hrt

Administration Lead

Lead Online Manager

Sales Team Leader

Customer Service Team Leader

Service Team Manager

Customer Service Centre Lead

Technical Support Team Lead

Team Leader

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Front Office Team Leader

Additional Learning Support Admin Lead

Service Design Lead

Key Lead - Grand Arcade, Hollister

Glazing Admin/Project Lead

Team Leader

Opticians Team Leader

Revenue Management Strategic Lead

UK Team Leader (24 hours)

Team Leader

Retail Media - Ad Ops Lead

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