Technical support specialist Work, Jobs in Armadale, Wln (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Technical Skills Coach – DLT3 Data Analytics
QA Limited —Glasgow
- AI
- Annual leave
- Employee assistance programme
Remote BMS Engineer
Equans —Glasgow
- Full-time
- Remote
- HVAC
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Field test Manager
Sports Labs Ltd —Livingston
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
Quick apply
13d
Specialist Analytical Development
NextPharma GmbH —Livingston
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Life insurance
12d
Specialist EHS
NextPharma GmbH —Livingston
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
15h
Trainee Installation Engineer – Stage Lighting & Audio Visual Systems
AURCA LTD —Glasgow
- £28,000 a year
- Overtime
- No experience needed
- Construction experience
Quick apply
8d
Global Logistics Specialist
Invinity Energy Systems —Bathgate
- Full-time
- Hybrid work
- Annual leave
Quick apply
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
Mobile Water Treatment Technician
Equans —Bellshill
- Full-time
- Annual leave
- Employee assistance programme
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco —Edinburgh
- Full-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory
Deloitte —Edinburgh
- Hybrid work
- Business development
- Contracts
- Leadership
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Management
- Business development
- No degree
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
14d
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco UK —Edinburgh
- Part-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Trainee Leak Detection Technician
Hydrosave UK Ltd —Edinburgh
- £28,051.32 a year
- Overtime
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Operational Technology / Project Management Professionals (OT/SCADA PLC).
Sweco —Glasgow
- Full-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
Software Engineer (Java)
CGI —Glasgow
- Full-time
- Hybrid work
- DevOps
- Java
- Travel
Quick apply
Degree Apprentice Civil Engineer – Renewable Energy Infrastructure
Tetra Tech —Edinburgh
- AutoCAD
- Engineering
- Bachelor's degree

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Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Jira
Driving Licence
Customer service
IT support
ServiceNow
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: TBC

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

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