Centre manager Work, Jobs in Armagh, Arm (with Salaries)

Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
2d
Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
2d
Business Development Manager - NI & ROI
Cubis Systems —Craigavon
- Full-time
- Hybrid work
- CRM software
- Sales
- Engineering
- Referral programme
Quick apply
Operational Excellence Lead
Cubis Systems —Craigavon
- Full-time
- Hybrid work
- ERP systems
- Project management
- Organisational skills
- Referral programme
Quick apply
7d
Assistant Manager *New Centre Opening*
Hollywoodbowlgroup —Banbridge
- Up to £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Deputy Manager *New Centre Opening*
Hollywoodbowlgroup —Banbridge
- Up to £31,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Centre Principal Toyota & General Manager Portadown
Shelbourne Motors —Portadown
- Monday to Friday
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Relief Manager
Kerr's Tyres Group —Craigavon District
- £41,000 - £51,000 a year
- Full-time
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
7h
Finance & Operations Manager (Full-Time)
Northbridge Automotive —Newry
- £33,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
5d
Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Customer service
- Microsoft Office
- Team management
- Work from home
- Referral programme
Quantity Surveyor
MTM Engineering —Armagh
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Mobile Catering Manager
Education Authority —Armagh
- £16.53 - £17.37 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Management
Accounts & Payroll Administrator - Part Time
Carrickroe Community Centre CLG —Aughnacloy
- £14.00 - £17.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Vehicle Technician / Mechanic
MJS Garage Services Ltd —Dungannon
- £35,000 - £55,000 a year
- Full-time
- Schematics
- Maintenance
- Power tools
- Employee discount
Quick apply
MEP Lead
Cunningham Contracts —Newry
- Full-time
- Plumbing
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Ecommerce Manager
Massa Gioconda Jewellery and Gemstones —Lisburn
- £3,750 - £4,500 a month
- Full-time
- Merchandising
- English
- Mentoring
- Work from home
Quick apply
2d
Tyre Fitter
Kerr's Tyres Group —Clogher
- £31,500 a year
- Full-time
- In-person
- Mechanical knowledge
- Annual leave
- Employee discount
Quick apply
6h
Cleaning Operative
Mount Charles —Armagh
- £12.71 an hour
- Monday to Friday
- Customer service
- Annual leave
- Employee assistance programme
Operations Director - Network Access Products
Cubis Systems —Lurgan
- Full-time
- Engineering
- Leadership
- Communication skills
- Referral programme
Quick apply
8d
Catering Manager
Education Authority —Banbridge
- £16.53 - £17.37 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Management
2d

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Contact Centre Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,300 a month
2 days ago

Qualifications

Management
Customer service
Microsoft Office
Leadership
Communication skills
A Level

Full job description

Job Summary

We are looking for an experienced and customer-focused Contact Centre Manager to join our growing team in Armagh. This is an exciting opportunity for someone who enjoys leading high-performing teams, improving customer service operations, and driving operational excellence. As a Contact Centre Manager, you will oversee the day-to-day management of the contact centre, support team development, and ensure exceptional customer experiences through effective leadership and continuous improvement. We offer a supportive working environment, ongoing leadership development, and excellent opportunities for career progression.

What You'll Do

Manage the daily operations of the contact centre to ensure service objectives are achieved.
Lead, coach, and support team leaders and customer service advisors.
Monitor operational performance, productivity, and customer satisfaction metrics.
Develop and implement strategies to improve service quality and operational efficiency.
Handle escalated customer enquiries and support resolution of complex issues.
Monitor workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and management updates.
Collaborate with internal departments to improve customer service processes.
Support recruitment, onboarding, training, and ongoing development of team members.
Ensure compliance with company policies, procedures, and service standards.
Promote a positive, collaborative, and high-performing workplace culture.

Requirements

Previous experience in customer service, contact centre operations, team leadership, operations management, business support, retail, hospitality, or a related role is beneficial but not essential.
Leadership or management experience is advantageous but not required.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Customer-focused mindset with the ability to motivate and develop teams.
Comfortable using Microsoft Office and standard business systems.
Ability to manage multiple priorities in a fast-paced environment.
Positive attitude and commitment to continuous improvement.
GCSEs, A-Levels, college qualifications, or equivalent are preferred but not required.

Why Work With Us

Competitive monthly salary.
Comprehensive onboarding and ongoing leadership development.
Supportive and collaborative working environment.
Opportunities for internal promotion and long-term career progression.
Stable full-time employment with a growing organisation.
Inclusive workplace that values teamwork, innovation, and exceptional customer service.

Pay: £3,800.00-£5,300.00 per month

Work Location: In person

Quick apply

Refine Your Search

centre manager jobs in armagh, arm

Contact Centre Manager

Customer Operations Manager

Business Development Manager - NI & ROI

Operational Excellence Lead

Assistant Manager New Centre Opening

Deputy Manager New Centre Opening

Centre Principal Toyota & General Manager Portadown

Relief Manager

Finance & Operations Manager (Full-Time)

Team Leader - Customer Service

Quantity Surveyor

Mobile Catering Manager

Accounts & Payroll Administrator - Part Time

Vehicle Technician / Mechanic

MEP Lead

Senior Ecommerce Manager

Tyre Fitter

Cleaning Operative

Operations Director - Network Access Products

Catering Manager

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