Customer service manager Work, Jobs in Armley, Nl (with Salaries)

Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Customer Operations Support Manager
Leeds Building Society —Leeds
- Hybrid work
- Continuous improvement
- Analytics
6d
Area Care Manager
Helping Hands —Leeds
- Up to £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Relations Manager
Care UK —Yeadon
- £40,000 a year
- Weekend availability
- Customer service
CS Team Managers - Customer Service Team Manager
Evri —Morley
- £30,750 a year
- Full-time
- Communication skills
- Time management
General Manager
Ottoway Services Limited —Leeds
- Up to £40,000 a year
- Full-time
- Hospitality
- Data analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Relationship Manager
Motia —Leeds
- £26,782 a year
- Full-time
- Annual leave
Quick apply
10d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Wakefield
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- English
- Analysis skills
Key Account Manager (UK)
Dabble —Leeds
- £50,000 - £60,000 a year
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Work from home
Senior Land and Partnerships Manager
Keepmoat Homes —Leeds
- Full-time
- Employee assistance programme
- Employee discount
Operations and Customer Experience Manager
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Annual leave
6d
Front of House Manager
JCT600 —Leeds
- Full-time
- Continuous improvement
- Team management
- Leadership
- Annual leave
- Referral programme
Quick apply
Customer Engagement Manager
Civica —Leeds
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
General Manager - Leeds
Gravity —Leeds
- £39,791.63 a year
- Weekend availability
- Recruiting
- Organisational skills
- Training & development
- Employee assistance programme
10d
General Manager
FMG Repair Services —Leeds
- £60,000 - £65,000 a year
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
21h
CS Team Managers - Customer Service Team Manager
Hermes Europe —Morley
- £30,750 a year
- Communication skills
Military Area Manager
Amazon UK Services Ltd. —Wakefield
- Full-time
- Military
- English
- Continuous improvement
Assistant Manager
Starbucks —Beeston
- Part-time
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme
Service Administration Manager
Pelican Engineering —Castleford
- £38,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Supervising experience
Quick apply
12d

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Multichannel Cx Team Lead

Vintage Cash Cow -
Morley

Quick apply

Job details

Full-time
£30,000 - £32,000 a year

Qualifications

CRM software
Customer service call handling
Stakeholder collaboration
Internal department liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Professional development mentoring
Customer interaction
Outbound calling
Training & development
Business coaching
Leadership
Team motivation leadership
Communication skills
Internal quality assurance

Full job description

Description

About the team:

At Vintage Cash Cow, our Customer Engagement Centre (CEC) team is at the forefront of delivering exceptional customer service by creating an excellent customer journey with our customers and supporting our mission to revolutionise the buying and selling of vintage, valuable and unique items.

With a focus on reCommerce, reuse and recycling, we’re driving a responsible approach to consumerism and sustainability. Backed by VC firms such as Dutch Founders Fund and Airbridge Equity Partners, we’re scaling rapidly and making a positive global impact.

About the role:

We’re building a new Multichannel Customer Team to deliver high-quality customer experiences across a range of contact channels including phone calls in and outbound across customer service and buying, emails, and more.

This is a hands-on leadership role, where you’ll drive performance, quality, and customer satisfaction — ensuring that your team delivers consistently excellent service across all channels. You’ll balance day-to-day operational oversight with coaching, development, and continuous improvement.

The role requires someone who is confident in managing across multiple platforms, experienced in leading people through change, and passionate about building a culture of ownership, care and adaptability.

Key Responsibilities

Lead, coach, and support a team of Multichannel Advisors, ensuring high levels of engagement, morale, and performance.
Conduct regular 1:1s, quality reviews, and team meetings, QA’s under People Management.
Identify skills gaps and deliver targeted coaching or training
Set clear goals and expectations, and ensure accountability
Support onboarding and upskilling of new team members
Monitor team performance across all channels, communication channels with the customer, and lead your team to high performance and productivity.
Ensure customer SLAs and KPIs (response times, quality, customer satisfaction) are consistently met or exceeded
Manage scheduling, workload balancing, and resource planning to meet contact demand
Handle real-time escalations, complaints, or complex queries as needed
Identify recurring issues, friction points or inefficiencies, and contribute to service improvements
Provide feedback to wider teams on customer pain points, product/service issues, or process improvements
Support the implementation of new tools, processes, and systems within the team
Collaborate with other team leaders and departments to ensure seamless end-to-end customer experiences.
Lead and be part of the development of the new team, sharing ideas, best practices, suggestions so that this is a success.
Drive and lead in data that shows customer demand, trends utilising lean processes to be more effective and aid performance.

Skills, Knowledge and Expertise

Essential Skills & Experience:

Proven experience in a customer service/contact centre leadership role minimum 2 years
Strong people leadership and coaching skills, with the ability to bring out the best in others
A solid understanding of multichannel environments and customer expectations across phone, email, chat, etc.
Confident using data to monitor team performance and drive improvement
Excellent communication skills — empathetic, clear, motivating
Comfortable with change, and able to lead others through transitions
Highly organised, calm under pressure, and solution-focused

Nice to Have (But Not Essential)

Familiarity with CRM and contact centre technologies
Experience in sales

About Vintage.com

At Vintage.com, we exist to create a world where everything has value and nothing is wasted.

We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.

What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.

Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.

Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.

Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.

As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted ️

Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.

We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.

If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.

Your personal data will be handled in accordance with our Privacy Notice.

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Refine Your Search

customer service manager jobs in armley, nl

Multichannel Cx Team Lead

Customer Operations Support Manager

Area Care Manager

Customer Relations Manager

CS Team Managers - Customer Service Team Manager

General Manager

Customer Relationship Manager

Area Manager, Customer Fulfillment

Customer Support Manager

Key Account Manager (UK)

Senior Land and Partnerships Manager

Operations and Customer Experience Manager

Front of House Manager

Customer Engagement Manager

General Manager - Leeds

General Manager

CS Team Managers - Customer Service Team Manager

Military Area Manager

Assistant Manager

Service Administration Manager

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