Process lead Work, Jobs in Arnold, Ntt (with Salaries)

SME CVM Manager
eonnext —Nottingham
- Full-time
- Analysis skills
- Leadership
- Annual leave
2d
Fraud Investigator
Capital One UK —Nottingham
- Full-time
- In-person
- Work from home
Procurement Analyst
Nottingham University Hospitals NHS Trust —Nottingham
- £32,073 - £39,043 a year
- Full-time
Graduate Management Programme
Choice Care Group —Newark-on-Trent
- £32,000 a year
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Centre Manager
BCA —Nottingham
- Monday to Friday
- Continuous improvement
- Travel
- IT
- Employee assistance programme
- Employee discount
Quick apply
QA Insights Specialist - Principal Coordinator
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Managing Director
Direct Plumbing & Heating Supplies Ltd T/A Solutions Kitchen & Bathroom Centre —Kirkby in Ashfield
- £60,000 - £70,000 a year
- Full-time
- Management
- Bachelor's degree
- IT
- Free parking
- Employee discount
Quick apply
1d
Quality Assurance Process Lead
Capital One UK —Nottingham
- Full-time
- Leadership
Head of Engineering
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £75,460.17 - £125,746.05 a year
- Hybrid work
- Project management
- Product management
- Travel
- Free parking
- Flexitime
Quick apply
Resuscitation Scheme Leader
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £39,959 - £48,117 a year
- Full-time
7d
Trainer and Development Officer
Skills Motor Coaches —Nottingham
- From £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Associate Specialty General Manager
Nottingham University Hospitals NHS Trust —Nottingham
- £49,387 - £56,515 a year
- Full-time
4d
Residential Addictions Service Manager
Priory —Nottingham
- £55,000 - £65,000 a year
- Full-time
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Telematics Supervisor
M Group —Nottingham
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Therapy Lead
Priory —Nottingham
- £41,200 - £46,000 a year
- Full-time
- Supervising experience
- Care plans
- Free parking
- Annual leave
Quick apply
Quality Assurance Process Manager (Associate)
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Process Technologist
2 Sisters Food Group —Nottingham
- Full-time
- Bakery
- Annual leave
- Employee assistance programme
1d
Sourcing and Compliance Manager
Mi Hub Ltd —Derby
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
11d
Senior PMO Manager
Synapri —Nottingham
- £80,000 - £90,000 a year
- Hybrid work
- Team management

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SME CVM Manager

eonnext -
Nottingham

Apply Now

Job details

Full-time
2 days ago

Benefits

Annual leave
Company pension

Qualifications

.NET
Analysis skills
B2B sales
Leadership

Full job description

The SME CVM Manager will own and drive the end to end customer lifetime and value strategy for SME. They ensure customers are engaged, valued, and retained in a highly competitive UK energy market. The CVM Manager is responsible for driving and maximising customer lifetime value by managing end to end customer lifecycle - from onboarding through growth, retention and winback. This role will act as the business’s retention champion, working cross-functionally to deliver a measurable impact on churn, NPS, and customer profitability. This role will oversee the performance across all SME acquisition and retention channels,including TPI/Brokers, telesales, e-commerce, renewals, and business moves.

Key Responsibilities

Strategy & Planning

Execute the SME sales and retention strategy across acquisition and lifecycle management. Including campaign management, strategic reviews, segmentation.
Manage the KPIs/performance reporting and insight for sales volumes, retention outcomes, switches, losses, on supply and portfolio profitability.
Owning the performance deep dives to highlight risks and opportunities to customer numbers and/or gross margin.
Balance growth objectives with customer experience.

Channel & Retention Oversight

Oversee performance and outlining the overall story across TPI/Broker, telesales, and e-commerce acquisition channels.
Own renewals and business move strategies for SME customers.
Channel owner for SME Online renewals and switches.
Oversee gross margin performance of sales and renewals across all channels, understanding the drivers of gross margin and ensuring risks are highlighted and managed with commercial teams.

Stakeholder Influence

Partner with CRM, E-Commerce Tech & Data, Digital, Operations, Credit, and Finance to deliver SME growth plans.
Working closely with data and tech to outline requirements and drive these forward to support automation of key items in SME.
Represent SME sales and retention performance to senior stakeholders weekly.
Influence proposition, pricing, and product development to support SME segment needs.
Line manager to CVM Analyst and CVM Lead, being the point of escalation and prioritisation.

Key Skills & Experience

Significant experience in SME/B2B sales and retention, ideally in energy, telco, or financial services.
Track record in delivering sales growth through brokers, telesales, and digital channels.
Strong understanding of SME retention drivers and lifecycle management.
Excellent leadership and stakeholder management skills.
Commercially focused with strong analytical ability.

Measures of Success

Growth in SME customer volumes and market share.
Churn Reduction
Improved renewal conversion and business move retention.
Increased SME customer lifetime value and profitability.
Growth through upsell & cross sell
Growth in overall customer lifetime value (CLV).
Net promoter Score (NPS) a customer happiness score
Increased win back rates and recovery of lost customers.
Oversees CPA guardrails & mechanisms
Compliance adherence across all activities.

Here’s what else you need to know

Role may close earlier due to high applications.
12 Month Fixed Term Contract
Competitive salary
Location – London or Nottingham with travel to our other sites when required.
Excellent parental leave allowance.
Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds
Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings
Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you
Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture
Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone
Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process
Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
Any questions on the role - please reach out to [email protected]
At E.ON Next, our customers are our number 1 priority! All Nexties - including our executive team - regularly directly support customers so we stay close to their needs and make better decisions that deliver the best experience

Apply Now

Refine Your Search

process lead jobs in arnold, ntt

SME CVM Manager

Fraud Investigator

Procurement Analyst

Graduate Management Programme

Centre Manager

QA Insights Specialist - Principal Coordinator

Managing Director

Quality Assurance Process Lead

Head of Engineering

Resuscitation Scheme Leader

Trainer and Development Officer

Associate Specialty General Manager

Residential Addictions Service Manager

Telematics Supervisor

Therapy Lead

Quality Assurance Process Manager (Associate)

Referrals Coordinator

Process Technologist

Sourcing and Compliance Manager

Senior PMO Manager

I want to receive the latest job alerts for process lead in arnold, ntt

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