support analyst Work, Jobs in ascot, brk (with Salaries)

Level 2 Support Analyst
Basis Technologies —Bracknell
- Hybrid work
- APIs
- IT
- No travel
- Referral programme
Intelligence Analyst
Dexcom —Bracknell
- £2,982.08 - £3,683.75 a month
- Full-time
- Analysis skills
- Bachelor's degree
1st Line Support Analyst
FluidOne —Camberley
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Revenue Management Analyst
Avis Budget Group —Bracknell Forest
- £32,000 a year
- Hybrid work
- Spanish
- English
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
Data Analyst
IT VALLEY (LONDON) LIMITED —Egham
- £40,000 - £45,000 a year
- Full-time
- Oracle
- Data analysis skills
- SQL
Quick apply
2d
Junior Application Support Analyst
BRE Group (Building Research Establishment) —Watford
- £33,000 - £37,000 a year
- Remote
- ERP systems
- Travel
- SharePoint
- Free parking
2d
2nd Line Support Analyst
FluidOne —Camberley
- £30,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Business Analyst
Reassured —Basingstoke
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
9d
Junior Business Analyst
Air Charter Service —Surbiton
- Full-time
- Bachelor's degree
- Agile
- IT
- Gym membership
Quick apply
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
System Support Analyst
UltraSoft Technologies —Staines-upon-Thames
- £24,000 - £30,000 a year
- JavaScript
- Communication skills
SOC Analyst
CGI —Reading
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Business Analyst (6 months)
RWS Group —Maidenhead
- Microsoft Office
- Analysis skills
- Agile
8d
Graduate Customer Support Analyst
IDBS —Woking
- Full-time
- AWS
- Continuous improvement
- Mentoring
1d
Desktop Support Analyst
Atcore —Burnham
- Full-time
- Customer service
- Windows
- Computer networking
- Life insurance
Quick apply
12d
Junior Application Support Analyst
BRE —Watford
- £33,000 - £37,000 a year
- Hybrid work
- ERP systems
- Travel
- SharePoint
- Free parking
1d
Business Analyst
Cevitr Ltd —Farnborough
- £33,000 - £35,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Analyst, Finance
Saputo Inc. —Weybridge
- Full-time
- Continuous improvement
- Free parking
- Employee discount
Business Insights Analyst
Avis Budget Group —Bracknell Forest
- Master's degree
- SQL
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
6d

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support analyst jobs near ascot, brk

Level 2 Support Analyst

Basis Technologies -
Bracknell

Apply Now

Job details

Benefits

Referral programme

Qualifications

Jira
Software deployment
SAP
Technical support
Change management
REST
APIs
IT
Root cause analysis
Environmental issues
ABAP
Debugging

Full job description

THE OPPORTUNITY

This is not a generic SAP support role. If you have spent time in enterprise SAP environments and you want to go deeper, debugging real production issues, working alongside product engineers, and building expertise in a product used by some of the world's most complex organisations, this is worth reading.

As a Level 2 Support Analyst at Basis Technologies, you sit at the technical heart of the customer experience. You take the hard cases, the ones that require real root cause analysis, ABAP debugging, and transport management expertise, and you solve them. You work directly with customers' technical teams, and when a defect needs escalating, you hand it to L3 Engineering with your analysis already done.

WHY THIS ROLE?

Product depth, not project breadth.

If you have come from a consultancy or service integrator (SI) background, you will know what it feels like to move on before you fully understand what you built. Here, you own the product. You build expertise over months and years, not weeks, and that depth is what makes you genuinely valuable in the SAP ecosystem.

You work with Engineering, not around them.

When you identify a product defect, you escalate directly to L3 Engineering. You are not managing a relationship with a distant development team, you are a trusted technical voice in the room. That visibility creates real progression opportunities for people who want them.

No travel. Stable. Ownership.

Many people in SAP consulting reach a point where the project rotation and travel stop being a feature and start being a cost. This role offers the technical challenge without that trade-off. You get autonomy, direct customer impact, and the stability of a growing product company.

The skills you build here are rare.

Deep knowledge of SAP transport management, ABAP debugging, and change management processes in a product context — rather than implementation context — is a profile that is hard to find and well-compensated across the market.

THE ROLE

Reporting to the Head of Support, you will handle Level 2 technical escalations across Basis Technologies' global customer base, organisations running complex, interconnected SAP landscapes where change management failures have real business consequences. You investigate, diagnose, and resolve issues that require genuine SAP technical depth, collaborating across Engineering, DevOps, and Customer Success to bring production incidents to resolution.

WHAT YOU WILL DO

Technical Support & Root Cause Analysis

Investigate and resolve Level 2 customer incidents related to Basis Technologies software
Perform root cause analysis using SAP debugging, log analysis, and system diagnostics
Diagnose system configuration and environment-related issues with customer technical teams
Support high-priority production incidents with urgency and technical rigour

SAP Debugging & Transport Management

Debug SAP ABAP programs to identify functional and technical issues
Analyse transport behaviour across SAP landscapes (DEV, QA, PROD)
Investigate issues involving transport management, change approvals, and deployment automation
Apply knowledge of SAP architecture to isolate root causes efficiently

Customer Engagement

Communicate clearly with customer technical teams to gather diagnostic information
Provide professional, technical guidance that resolves issues — not just acknowledges them
Manage customer expectations effectively during high-priority incidents

Engineering Collaboration & Knowledge

Collaborate with L3 Engineering when product defects are identified — handing over with full analysis
Work with DevOps on environment-related issues
Contribute to knowledge base articles, troubleshooting documentation, and diagnostic playbooks
Help improve internal support procedures so the team gets better over time

IS THIS ROLE FOR YOU?

Essential

2–4 years in SAP technical or functional support within enterprise environments
Experience with SAP debugging and ABAP code analysis
Strong understanding of SAP architecture and transport management
Familiarity with SAP change management processes
Ability to analyse system logs, dumps, and traces effectively
Customer-facing technical support experience — you can hold a difficult conversation professionally

Desirable

SAP UI5 development experience
Experience with SAP BTP environments
Familiarity with SAP integrations and REST/OData APIs
Experience using Jira Service Management or similar ticketing systems

WHY JOIN US?

Aside from the benefits of role evolution, tangible individual impact, and personal growth that you would expect working in a global scale-up environment, at Basis Technologies we take looking out for our employees seriously.

Benefits include:

Competitive salary
Global Flexibility – work abroad for up to one month per year
Enhanced Parental Leave
Paid Volunteer Day
Employee Referral Bonus
Learning and Development Budget – each employee receives support to continue growing professionally
Mental Health First Aiders Programme

WHO WE ARE

Basis Technologies has been officially named one of the UK's Best Workplaces by Great Place to Work for three consecutive years. We are a team of 130+ people operating across the UK, US, and Budapest — collaborative, fast-moving, and genuinely invested in the people who join us.

Apply Now

Refine Your Search

support analyst jobs in ascot, brk

Level 2 Support Analyst

Intelligence Analyst

1st Line Support Analyst

Revenue Management Analyst

Data Analyst

Junior Application Support Analyst

2nd Line Support Analyst

Service Desk Analyst

Business Analyst

Junior Business Analyst

1st Line support Analyst

System Support Analyst

SOC Analyst

Business Analyst (6 months)

Graduate Customer Support Analyst

Desktop Support Analyst

Junior Application Support Analyst

Business Analyst

Analyst, Finance

Business Insights Analyst

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