Retention manager Work, Jobs in Ash, Ken (with Salaries)

Service Manager/Team Leader
KAP Motor Group —Folkestone
- £38,000 - £45,000 a year
- Monday to Friday
- Customer service
- English
- Supervising experience
- Annual leave
Quick apply
3d
Regional Manager
Medirest —Canterbury
- Up to £50,000 a year
- Full-time
- Management
- Communication skills
Sales and Retention Manager
Everlast Gyms —Canterbury
- Weekend availability
- Communication skills
- Employee discount
- Gym membership
Quick apply
Sales Manager
Bannatyne —Folkestone
- £28,080 a year
- Weekend availability
- CRM software
- Sales
- Social media management
- Annual leave
- Employee assistance programme
Business Development Manager
PHSGroup —Ashford
- £45,000 a year
- Monday to Friday
- CRM software
- Sales
- Business development
- Free parking
- Employee discount
The Residential Manager
Rocksteady Care —Sittingbourne
- Up to £60,000 a year
- Leadership
Agency Relations Manager (Remote)
Demand.com —Margate
- CRM software
- Hospitality
- Business development
Quick apply
General Showroom Manager
Wren —Canterbury
- £34,900 - £70,000 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
1d
Retail Security Officer
Mitie —Dover
- £13.10 an hour
- Full-time
Installations Specialist
Rhenus SE & Co. KG —Ashford
- Full-time
- Management
- Free parking
- Employee assistance programme
Periodontist
Colosseum Dental UK —Folkestone
- Call to connect
- Leadership
- Free parking
Quick apply
Clinical Lead
Discovery Care Group —Margate
- Full-time
- Management
- Analysis skills
- Team management
- Free parking
- Annual leave
Quick apply
AVEDA - Counter Lead - Boots Bluewater - 22.hours
Estee Lauder —Broomfield
- Sales
- Customer service
- Retail management
Technical Warehouse Operative
Rhenus SE & Co. KG —Ashford
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Area Security Officer
Mitie —Sittingbourne
- £14.80 an hour
- Full-time
- Travel
2d

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Service Manager/Team Leader

KAP Motor Group
Folkestone

Quick apply

Job details

Permanent
£38,000 - £45,000 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Driving Licence
Customer service
English
Supervising experience
Driving
Data entry
Phone etiquette
Leadership
Communication skills

Full job description

Service Manager / Team Leader

Salary: £38,000 - £45,000 per year (Dependent on Experience)

Including Bonus OTE £48,000 - £55,000

Join One of Kent’s Leading Automotive Aftersales Businesses

Due to an exciting internal restructure, KAP Motor Group is creating a new

opportunity for an enthusiastic Aftersales Team Leader to join our aftersales

leadership team.

KAP Motor Group is a successful family-owned business with over 75 years of

automotive experience. We proudly represent Ford, Nissan, Renault, Dacia, OMODA

and JAECOO, alongside one of the South East’s largest multi-franchise aftersales

operations.

Working closely with the Workshop Team Leader and Senior Management Team,

you will lead our front-of-house aftersales operation, delivering exceptional customer

service while driving operational excellence and achieving manufacturer standards.

Whether you’re already leading an aftersales team or you’re an ambitious Senior

Service Advisor looking to take the next step in your career, we’d love to hear from

you. We’ll provide ongoing manufacturer training, leadership development and genuine

opportunities for career progression.

Key Responsibilities

Lead, motivate and develop aftersales team.
Take ownership of the customer journey from booking through to vehicle
collection, ensuring an exceptional customer experience.
Work closely with the Workshop Team Leader to coordinate workshop capacity, customer communication and vehicle progress.
Act as the first point of escalation for customer concerns, ensuring swift and professional resolution.
Deliver manufacturer customer care programmes, service campaigns, recalls and retailer standards.
Drive Customer Satisfaction Index (CSI) performance and continually improve customer retention.
Ensure repair orders, warranty documentation and customer records are completed accurately and in line with manufacturer requirements.
Monitor departmental KPIs including customer satisfaction, labour sales, service plans and departmental performance.
Coach, mentor and develop your team through regular one-to-one meetings and performance reviews.
Maintain compliance with manufacturer programmes, FCA requirements, company policies and Health & Safety legislation.
Support the Senior Management Team in delivering departmental objectives and continuous business improvement.

About You

We’re looking for someone with energy, ambition and a passion for delivering

outstanding customer service.

You may already be a Team Leader or Senior Service Advisor, or you

could be an ambitious Service Advisor ready to take the next step into leadership.

You’ll have:

Experience within a franchised automotive aftersales environment.
Excellent communication and customer service skills.
Strong leadership or supervisory experience, or the ambition to develop into a leadership role.
A proactive, organised and customer-focused approach.
Commercial awareness and the ability to motivate a team to achieve results.
A commitment to delivering manufacturer standards and continuous improvement.
A full UK Driving Licence.

What We Offer

Competitive salary of £38,000-£45,000 depending on experience.

Bonus scheme.

Ongoing manufacturer training and accreditation.

Company pension.

20 days annual leave in your first year, increasing to 22 days, plus Bank Holidays.

The opportunity to work within one of the South East’s most advanced multi-franchise aftersales operations.

Working Hours

Monday-Friday: 8:00am-5:30pm (1-hour lunch)

Saturday: 8:00am-1:00pm (Rota basis)

Ready for your next challenge?

If you’re passionate about customer service, enjoy developing people and want to play

a key role in the future of a growing aftersales business, we’d love to hear from you.

Job Type: Permanent

Pay: £38,000.00-£45,000.00 per year

Benefits:

Company pension
Cycle to work scheme

Experience:

motor trade service advisor: 3 years (required)

Licence/Certification:

Full Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in ash, ken

Service Manager/Team Leader

Regional Manager

Sales and Retention Manager

Sales Manager

Business Development Manager

The Residential Manager

Agency Relations Manager (Remote)

General Showroom Manager

Retail Security Officer

Installations Specialist

Periodontist

Clinical Lead

AVEDA - Counter Lead - Boots Bluewater - 22.hours

Technical Warehouse Operative

Area Security Officer

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