Customer relations Work, Jobs in Ashbourne, Dby (with Salaries)

Community Navigator
Intuitive Thinking Skills Ltd —Derby
- £26,500 - £28,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Mentoring
3d
Enquiries and Call Centre Assistant
University of Derby —Kedleston
- £28,807.00 - £34,643.75 a year
- Weekend availability
- CRM software
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
11d
Social Media and Content Manager
Black Diamond Leisure Ltd —Chesterfield
- £22,000 - £30,000 a year
- Part-time
- Travel
- In-person
- Time management
- Free parking
Quick apply
Guest Relations Executive
Riviera Travel —Burton-On-Trent
- £25,712 - £27,539 a year
- Full-time
- Hybrid work
- Computer literacy
- Hotel
- Travel
- Work from home
- Employee assistance programme
Quick apply
4d
Customer Service Advisor
Barclays —Stoke-on-Trent
- £26,700 a year
- Weekend availability
- Banking
- Life insurance
European Logistics Coordinator
Nutreco —Ashbourne
- Full-time
- Customer service
- Computer literacy
- Communication skills
Outdoor Activity Apprentice
Mount Cook Adventure Centre —Wirksworth
- £8.50 an hour
- Weekend availability
- Customer service
- Maintenance
- First Aid Certification
- Free parking
- Store discount
Quick apply
9d
Promotions Assistant | Weekly Pay Nottingham
Wave Consultancy Ltd —Nottingham
- £27,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
Sales Advisor
Insurance Revolution —Stoke-on-Trent
- From £28,000 a year
- Full-time
- Customer service
- Communication skills
- Negotiation
Quick apply
11d
Front of House Supervisor
The Greenman Ashbourne —Ashbourne
- £12.71 - £13.50 an hour
- Part-time
- Customer service
- Restaurant management
- Supervising experience
- Employee discount
Quick apply
Receptionist - Chesterfield
HM Prison & Probation Service —Chesterfield
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
2d
HR Operations Assistant
University of Derby —Kedleston
- £28,807.00 - £34,643.75 a year
- Part-time
- Microsoft Outlook
- Computer literacy
- Writing skills
- Annual leave
- Employee assistance programme
Assistant Communications Manager - Healthcare
Boots —Nottingham
- Full-time
- No degree
- Communication skills
- Employee assistance programme
- Employee discount
Administrator - Integrated Community Occupational Therapy North Team
Midlands Partnership University NHS Foundation Trust —Newcastle
- £25,272 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
VodafoneThree - Complex Complaints Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Employee discount
Area Support Officer
OCS Group —Derby
- Customer service
- Communication skills
- Annual leave
Quick apply
5d
Attendance Collection Officer
eGov Solutions Ltd —Macclesfield
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- English
- Work from home
Quick apply
11d
Box Office Agent
National Ice Centre & Motorpoint Arena —Nottingham
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
5d
Mortgage Processing Administrator
Leek Building Society —Leek
- £24,497 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
Quick apply
2d
Community Navigator
AKG (UK) EMPLOYMENT LIMITED —Derby
- Microsoft Powerpoint
- Organisational skills
- Training & development
3d

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Community Navigator

Intuitive Thinking Skills Ltd
Derby

Apply Now

Job details

Full-time
£26,500 - £28,500 a year
3 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Client engagement
Stakeholder liaison
Microsoft Office Suite
Client progress monitoring
Partnership building
Mentoring
Organisational skills
Safeguarding procedures
Multidisciplinary collaboration
Training & development
Networking
Project management experience
Multi-agency care coordination

Full job description

Job Description – Ambition Derby Service

Role: Community Navigator

Reporting to: Ambition Derby Service Manager

Accountable To: Head of Operations

Location: Ambition Derby Hub

Background

Intuitive Thinking Skills place a high value on the life experiences of individuals, regardless of their backgrounds. As such, all roles within the organisation are primarily focussed on fostering these experiences, supporting employees to thrive in whatever sector they are working in.

This emphasis on the skills of our workforce is primary to all other activities, as without a relevantly skilled, empowered and highly motivated workforce we will fail to support the needs and aspirations of our learners.

JOB PURPOSE

Working as a Community Navigator you will be involved in engaging with people who are vulnerable across a number of fields such as, but not restricted to substance misuse, criminal justice, homelessness, mental health, domestic abuse and sex working. You will be assessing their needs and delivering personalised support to encourage individuals to make positive changes. As a Community Navigator you will also work in partnership with multi-disciplinary teams and agencies.

The Community Navigatorwill play a key role in delivering an integrated approach to the core functions of:

Will work to identify and engage with those in need around the Derby Area
Carry out assessments and case work as necessary focussing on harm reduction
Responsible for liaising and networking with partner agencies and feeding into strategic multi-agency groups, as well as completing referrals to other agencies
Carry out risk assessments in relation to all clients, and carry out regular reviews in line with our risk management protocols
To maintain a caseload of clients and offer clients assertive, consistent, ongoing advice and guidance tailored to their individual needs.
Administration duties such as compiling statistics and progress reports, including recording and monitoring of caseloads
Hot desking around partner services to build and maintain healthy working relationships
Evaluate and monitor the work as required and update monitoring databases including reviewing client progress with service users using evidence-based review tools.
Identify ways in which project services can develop and improve with special reference to vulnerable people in Derby
Proactively engage with difficult and vulnerable clients and support clients to make informed choices about their own wellbeing
Advocate where possible on behalf of clients with external agencies e.g. Drug / Alcohol Services, Employment, Probation, Health Care Providers
To motivate and help clients access pathways to accommodation
Accompany clients to attend appointments and where possible to encourage the clients to represent themselves
Negotiate support plans with each client and ensure their benefits are maximised and clients are supported to manage budgets
Undertake welfare checks where required
Provide clients with practical and emotional support of active engagement, and build on client’s strengths

· Working with Service Lead and Designated Safeguarding lead with Safeguarding matters

Undertake any other duties as required

KEY DUTIES AND RESPONSIBILITIES

· To deliver high quality provision to learners, maintaining the highest standards of customer service throughout.

· To support your Line Manager through participating in relevant activities and attending meetings where necessary.

· To support the development and collation of the product evidence base through timely data collection and recording of information.

· To liaise with and provide training to partner agency staff to ensure effective relationships that facilitate quality engagement with learners, support collection of activity, performance and outcome information and promote business growth.

· To highlighting any issues or areas of concern with your line manager.

· To promote and support the mission, vision and values of the company at all times, providing a quality service and treating all those with whom they come into contact in a courteous and respectful manner.

· To be aware of and compliant with all company policies and procedures.

· To ensure familiarity with partner agency policies and procedures when working within their sites with particular regard to Health & Safety, Safeguarding and incident reporting.

· To identify any learning, development and training needs, bring these to the attention of your line manager through regular supervision and appraisal reviews.

· Any other duties appropriate to the role as tasked by your Line Manager or Company Directors.

PERSON SPECIFICATION

Essential Criteria

· Experience of working within a multidisciplinary, multi-agency environment including the public, voluntary and private sector providers and commissioners.

· Demonstrate the ability to develop and maintain working relationships with a wide range of stakeholders including representatives of commissioners, purchasers, partner agencies and customers.

· Demonstrate project management skills and experience.

· Excellent organisational and interpersonal skills.

· Well-developed literacy and numeracy skills and a clear understanding of transactional analysis.

· Highly proficient in the use of software packages such as Microsoft Excel, PowerPoint and Word to interpret data and create presentations and/or reports of the highest standard.

· Hold a current driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full.

Desirable Criteria

· Knowledge of, and experience in supporting provision through peer mentoring, especially within a hard to engage customer cohort.

· Ambitious and willing to be flexible regarding working times and locations.

· Able to develop staff and create and maintain positive team environments.

Personal Qualities

· Developing self-awareness

· Managing Yourself

· Continuing Personal Development

· Acting with Integrity

Working with Others

· Developing networks

· Working and leading within Teams

Managing Services

· Planning

· Managing resources

Targets and Outcomes

· Delivery of key output and outcome targets, ie commencements, completions, measurable cessation of negative behaviours, positive life changes ie job starts etc.

· Increase new referrals into the business amongst partner agencies

Pay: £26,500.00-£28,500.00 per year

Work Location: In person

Apply Now

Refine Your Search

customer relations jobs in ashbourne, dby

Community Navigator

Enquiries and Call Centre Assistant

Social Media and Content Manager

Guest Relations Executive

Customer Service Advisor

European Logistics Coordinator

Outdoor Activity Apprentice

Promotions Assistant | Weekly Pay Nottingham

Sales Advisor

Front of House Supervisor

Receptionist - Chesterfield

HR Operations Assistant

Assistant Communications Manager - Healthcare

Administrator - Integrated Community Occupational Therapy North Team

VodafoneThree - Complex Complaints Specialist

Area Support Officer

Attendance Collection Officer

Box Office Agent

Mortgage Processing Administrator

Community Navigator

I want to receive the latest job alerts for customer relations in ashbourne, dby

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