Service desk engineer Work, Jobs in Ashbourne, Dby (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
IT Support Technician
IT2 Limited —Nottingham
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
16h
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Operations Assistant
Countrywide Grass Machinery —West Hallam
- £27,000 - £30,000 a year
- Full-time
- Administrative experience
- Accounting
- Organisational skills
- Free parking
- Employee discount
Quick apply
Systems Engineer
Thrive —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
13d
Geo-Environmental Supervisor / Engineer
Kiwa —Derby
- £37,000 - £40,000 a year
- Full-time
- Engineering
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
Systems Engineer
Abacode —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
BIM Technician
Mitie —Chesterfield
- Up to £42,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Computer literacy
Senior Software Engineer, Core Experiences - Nottingham, United Kingdom
Speechify —Nottingham
- Remote
- Java
- APIs
6d
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Sales
- Maintenance
- Driving
- Employee assistance programme
- Gym membership
Geo Environmental Engineer
Tetra Tech —Derby
- Hybrid work
- Engineering
- Analysis skills
- Travel
Field Service Technician
hireful —Stoke-on-Trent
- £27,500 a year
- Overtime
- Microsoft Office
- IT
Quick apply
Fire & Explosion Scientist (B5/EO)
Health and Safety Executive —Buxton
- £31,657 - £34,570 a year
- Part-time
- Analysis skills
- Presentation skills
- Travel
12d
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
Information System Analyst
ESCO Maritime Solutions —Rugeley
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
Technical Business Development Manager
Solar Gates UK —Chesterfield
- From £50,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
Quick apply
8d
Technical Business Development Manager
SG —Chesterfield
- From £50,000 a year
- Full-time
- Business development
- Travel
- In-person
- Free parking
Quick apply
8d
Consultant Aquatic Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
- Master's degree

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Senior Service Desk Engineer

Zenzero Solutions
Derby

Apply Now

Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

Refine Your Search

service desk engineer jobs in ashbourne, dby

Senior Service Desk Engineer

IT Support Technician

IT Support Technician

Operations Assistant

Systems Engineer

IT Operations Support Analyst

Microsoft Dynamics 365 Support Engineer (Business Central)

Geo-Environmental Supervisor / Engineer

Systems Engineer

BIM Technician

Senior Software Engineer, Core Experiences - Nottingham, United Kingdom

Doors engineer, Technical support

Geo Environmental Engineer

Field Service Technician

Fire & Explosion Scientist (B5/EO)

Senior IT Infrastructure Engineer

Information System Analyst

Technical Business Development Manager

Technical Business Development Manager

Consultant Aquatic Ecologist

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