Field service technician Work, Jobs in Ashford, Ken (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Customer service
- Computer networking
- IT
Quick apply
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Mobile Hydraulic Field Service Technician
Pirtek —Ashford
- Weekend availability
- Mechanical knowledge
Sprinkler Service Manager
Go Fix Mechanical & Drainage Services —Rochester
- £60,000 - £65,000 a year
- Full-time
- Maintenance
- Travel
- Organisational skills
Quick apply
Electrical Testers- Hastings
Sureserve —Hastings
- £42,000 - £45,000 a year
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Apprentice - Water Field Technician (Maidstone area)
BUUK Infrastructure —Maidstone
- £25,392 a year
- Hybrid work
- Customer service
- Travel
- Communication skills
Ferrari Motor Vehicle Technician
Barkaways Ferrari —Tonbridge
- Full-time
- Customer service
- In-person
- Automotive diagnostics
- Free parking
Quick apply
1d
Electrical Tester- Maidstone
Sureserve —Maidstone
- £42,000 - £45,000 a year
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Medicine Management Technician
Oxleas NHS Foundation Trust —Isle of Sheppey
- £34,073 - £41,043 a year
- Full-time
- Remote
- English
- Time management
Contract Team Leader
Tetra Tech —Maidstone
- Monday to Friday
- Hybrid work
- Driving
- Organisational skills
- Leadership
10d
Mobile Technician (Aylesford Depot)
Trane Technologies —Aylesford
- Full-time
- Computer literacy
- Driving
- Travel
Nail Technician
Blush Beauty —Maidstone
- £12.71 - £14.00 an hour
- Part-time
- Customer service
- English
- In-person
Quick apply
13d
Reliability Maintenance Engineering Area Manager, RME
Amazon UK Services Ltd. —Rochester
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Management
- Flexible schedule
Electrical Installation Technician (IT Comms Cabinets)
South East Water —Snodland
- Up to £45,000 a year
- Full-time
- Travel
- Annual leave
Our Commitment to Equality & Diversity
Energy Solutions —Aylesford
- Monday to Friday
- AutoCAD
- Engineering
- ERP systems

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field service technician jobs near ashford, ken

Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Customer service
5G
DHCP
VoIP
CompTIA Network+
Computer networking
DNS
Telecommunication
IT
Cybersecurity
Communication skills
CompTIA A+
4G/LTE
VPN

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

field service technician jobs in ashford, ken

Service Desk Technician

Operations Manager

Mobile Hydraulic Field Service Technician

Sprinkler Service Manager

Electrical Testers- Hastings

Apprentice - Water Field Technician (Maidstone area)

Ferrari Motor Vehicle Technician

Electrical Tester- Maidstone

Medicine Management Technician

Contract Team Leader

Mobile Technician (Aylesford Depot)

Nail Technician

Reliability Maintenance Engineering Area Manager, RME

Electrical Installation Technician (IT Comms Cabinets)

Our Commitment to Equality & Diversity

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