Guest experience manager Work, Jobs in Ashford, Ken (with Salaries)

Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Rye
- £37,336 a year
- Weekend availability
- Sales
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
11d
Duty Manager
Conningbrook Hotel, Ashford —Ashford
- £12.75 - £13.50 an hour
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
15h
Pub Assistant Manager
The Five Bells Brabourne —Ashford
- Up to £42,000 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
3d
Estate Agent
The Property Experts —Ashford
- £8,400 a month
- Remote
- Sales
- Administrative experience
Wedding & Events Co-ordinator
Solton Manor —Dover
- £24,424 - £30,000 a year
- Weekend availability
- Hybrid work
- Sales
- Organisational skills
- In-person
- Free parking
- Flexitime
Quick apply
Holiday Sales - Assistant Guest Experience Manager - HS1
Parkdean Resorts —Rye
- £28,267 a year
- Weekend availability
- Sales
- Maintenance
- Supervising experience
- Store discount
- Employee assistance programme
Quick apply
Restaurant Manager
Blue Diamond Garden Centre —Canterbury
- Full-time
- Hospitality
- Microsoft Office
- IT
- Free parking
- Store discount
Quick apply
14d
Assistant Manager
Five Guys UK —Ashford
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Owners - Owner Experience Assistant - OI1
Parkdean Resorts —Rye
- £26,437 a year
- Weekend availability
- Hospitality
- Administrative experience
- Organisational skills
- Store discount
- Employee assistance programme
Quick apply
11d
Accommodation Supervisor
Leeds Castle —Maidstone
- £26,500 - £27,500 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Management
- Free parking
- Store discount
Quick apply
13d
Park Management - Designate General Manager - PA1
Parkdean Resorts —Rye
- £58,192 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
10d
Sales Associate
Kate Spade —Ashford
- Part-time
- English
- Employee discount
Holiday Services Manager
Park Holidays UK —Rye
- £27,436 a year
- Full-time
- Microsoft Excel
- Sales
- Organisational skills
- Employee assistance programme
- Employee discount
General Manager
White Lion —Tenterden
- Up to £50,000 a year
- Full-time
- Employee discount
Quick apply
Receptionist
Gymfinity Kids —Maidstone
- £8.00 - £12.71 an hour
- Overtime
- Sales
- Customer service
- Accounting
- Employee discount
- Referral programme
Quick apply
14d
Events Assistant
Champneys Eastwell Manor —Ashford
- Up to £12.71 an hour
- Part-time
- Café
- Free parking
- Annual leave
Quick apply
4d
Pool Attendant
Park Holidays UK —Birchington
- £8.00 - £12.71 an hour
- Part-time
- Sales
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Luxury Travel Concierge and Sales Specialist
Top Villas —Canterbury
- £24,784.50 - £54,284.11 a year
- 8 hour shift
- Hospitality
- Sales
- Customer service
- Employee discount
- Sick pay
Quick apply
11h
Room Attendant
Hotelcare —Ashford
- £13.25 - £13.75 an hour
- Weekend availability
- Hospitality
- Hotel
- Time management
- Annual leave
- Flexible schedule
Quick apply
Activities - Assistant Activity and Leisure Manager - AT4
Parkdean Resorts —Rye
- £28,954 a year
- Weekend availability
- First Aid Certification
- Team management
- IT
- Store discount
- Employee assistance programme
Quick apply

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Holiday Sales - Owner and Guest Experience Manager - HS1

Parkdean Resorts -
Rye

Quick apply

Job details

£37,336 a year
11 days ago

Benefits

Store discount
Employee assistance programme
Employee discount

Qualifications

Sales
Communication skills

Full job description

We’re looking for an inspiring, guest focused Owner & Guest Experience Manager to champion outstanding service and elevate the complete journey for both Holiday Home Owners and Guests, from their first hello to their final farewell.
If you’re passionate about creating memorable experiences, driving improvements, and leading high-performing teams, this role offers an exciting opportunity to make a big impact.
As an Owner & Guest Experience Manager, you’ll own the full end to end experience, ensuring every guest and owner feels valued, supported and welcomed. You’ll lead, coach and develop your team to deliver consistently brilliant service, while using insight and feedback to drive continuous improvement.
You’ll build strong relationships, oversee events and engagement activities, and work closely with wider park teams to deliver a seamless, joined up customer experience at every touchpoint.
What you will be doing...

Act as the voice of the customer - using owner and guest feedback, insight and reviews to shape improvements.
Analyse data and trends to identify emerging issues and opportunities to elevate service standards.
Lead action plans that reduce escalations and enhance satisfaction scores.
Recruit, inspire, train and develop a high performing customer focused team.
Create a positive, supportive culture where colleagues feel confident and motivated.
Lead by example, consistently demonstrating our values and service standards.
Take full accountability for managing and resolving owner and guest complaints in line with company policies.
Support the delivery of customer focused events and initiatives to strengthen engagement.
Plan, schedule and deliver a broad range of owner and guest events - forums, drop ins, social activities and more.
Work collaboratively with all park teams and central support functions to maintain consistency across the entire journey.

About you...

Proven experience managing and developing a customer focused team.
Strong relationship-building skills with internal and external stakeholders.
Good commercial awareness and understanding of how service excellence drives revenue.
Excellent written and digital communication skills for guest facing communication.
Flexibility to work varied hours including weekends, evenings and bank holidays.
A proactive, solution focused approach with a passion for delivering outstanding experiences.

So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.
Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [email protected].

Quick apply

Refine Your Search

guest experience manager jobs in ashford, ken

Holiday Sales - Owner and Guest Experience Manager - HS1

Duty Manager

Pub Assistant Manager

Estate Agent

Wedding & Events Co-ordinator

Holiday Sales - Assistant Guest Experience Manager - HS1

Restaurant Manager

Assistant Manager

Owners - Owner Experience Assistant - OI1

Accommodation Supervisor

Park Management - Designate General Manager - PA1

Sales Associate

Holiday Services Manager

General Manager

Receptionist

Events Assistant

Pool Attendant

Luxury Travel Concierge and Sales Specialist

Room Attendant

Activities - Assistant Activity and Leisure Manager - AT4

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