Head of customer service Work, Jobs in Ashington, Nbl (with Salaries)

Supply Chain Manager
Raytec Ltd —Ashington
- Full-time
- Customer service
- ERP systems
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
11d
SPAR Blyth - Retail Assistant
James Hall & Co Ltd —Blyth
- Part-time
- Employee discount
- Life insurance
Quick apply
4d
Customer Service & Internal Sales Coordinator
Envea —Ashington
- Full-time
- Sales
- Customer service
- Microsoft Office
Customer Operations Manager - 12 months fixed term
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
9d
Account Development Manager - NHS Fleet Solutions
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £48,117 a year
- Full-time
Mercedes-Benz Head of Service
Sytner Mercedes-Benz of Newcastle —Newcastle upon Tyne
- Weekend availability
- Supervising experience
- Leadership
PA to Divisional Director
BarrattDevelopments —Gateshead
- Microsoft Powerpoint
- English
- Microsoft Office
Assessment Solutions Officer
NCFE —Newcastle upon Tyne
- Up to £30,600 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
Head of Housing Services
Gateshead Council —Gateshead
- £75,981 - £86,069 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
4d
L&D Services Manager
NRG —Newcastle upon Tyne
- £50,000 a year
- Hybrid work
- Management
- Analysis skills
8d
Senior Logistics Coordinator
OpenWorks Engineering —Prudhoe
- Full-time
- Military
Quick apply
Customer Assistant - Food - Alnwick Foodhall
Marks & Spencer —Alnwick
- £13.41 an hour
- Temporary
- Employee discount
Flights Reservations Assistant
Hays Travel —Sunderland
- Customer service
- Employee discount
3d
F&B Commercial Manager
The Inn Collection —Newcastle upon Tyne
- £60,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
10d
Head of Clinic Operations
Curaleaf International —Sunderland
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Quick apply
12d
Head of Quality, Health, Safety and Environmental
OpenWorks Engineering —Prudhoe
- Full-time
- ERP systems
- Travel
- Leadership
Quick apply
Head of Housing Strategy
Gateshead Council —Gateshead
- £75,981 - £86,069 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
4d
Lifecycle / Project Manager
Dräger UK & Ireland —Blyth
- Hybrid work
- Management
- Engineering
- Communication skills
Supplier Assurance Manager
Somerset Bridge Group —Newcastle upon Tyne
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Administrator (Part-time)
Mitie —Newcastle upon Tyne
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d

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Supply Chain Manager

Raytec Ltd
Ashington

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
CIPS
Procurement
Supply chain
ERP systems
Foundation degree
Performance management
Bachelor's degree
Product development
Driving
Supply chain management
Leadership
Communication skills
Negotiation

Full job description

Supply Chain Manager – Job Specification

Overview

As Supply Chain Manager at Raytec, you will lead the supply chain function and the purchasing team within it, owning supply chain strategy, supplier partnerships, and the resilience of supply from raw materials through to finished components.

Day-to-day sourcing sits with the purchasing team. Your focus is direction, strategic supplier relationships, risk, and building the capability of the function.

You will ensure materials and components are sourced in the right quantities, at the right time, and at the right cost, while maintaining high quality standards and optimising inventory and storage.

You will further develop an established, high-performing team, driving continuous improvement, resilience, and alignment with business objectives.

Purpose of the Role

· Lead the supply chain function and the purchasing team within it, owning supply chain strategy and the resilience of supply from raw materials through to finished components.

· Treat suppliers as part of the Raytec ecosystem, drawing on their strengths and expertise to improve quality, reliability and product development.

· Lead strategic supplier relationships and major negotiations, building long-term partnerships that deliver value, innovation and resilience.

Key Responsibilities

Lead and develop the purchasing team, setting sourcing strategy and standards while holding the Purchasing Manager accountable for day-to-day procurement.
Identify, assess, manage, and mitigate supply chain risks that could disrupt production or customer delivery.
Develop and implement supply chain strategies that maximise customer satisfaction while minimising total cost and maintaining quality.
Collaborate cross-functionally (Sales, Operations, Engineering, and Finance) to support accurate demand forecasting and capacity planning.
Treat suppliers as part of the Raytec ecosystem: understand each supplier’s strengths and weaknesses, and draw on their expertise to improve quality, reliability, and innovation.
Lead strategic supplier relationships and major negotiations, building long-term partnerships that deliver value, innovation, and resilience.
Identify, evaluate, and onboard new suppliers, leading supplier selection against quality, cost, capability, and resilience criteria to strengthen the Raytec supply base.
Partner with the Quality Manager to improve supplier quality, performance, and compliance.
Lead and develop the supply chain team, embedding best practices and measuring performance through agreed KPIs, and ensuring adherence to safety, operational, and company guidelines.
Monitor and optimise inventory levels to ensure appropriate stock rotation while maximising working capital efficiency.
Support engineering changes, product line extensions, and new product introductions, ensuring supply chain readiness and on-time implementation.
Develop, implement, and maintain supply chain policies and processes to improve efficiency, resilience, and scalability.

Reporting Structure

Reporting to: Operations Manager

Direct Reports: Purchasing Manager with two buyers reporting through them

Location

This role is based at our head office in Ashington, Northumberland

Essential Requirements

Minimum 5 years’ experience in a Supply Chain Management role within a manufacturing environment.
Foundation degree or higher national diploma equivalent (e.g. CIPS Level 5).
Strong end-to-end understanding of supply chain and procurement processes.
Proven problem-solving skills with the ability to analyse supply chain performance and implement improvements.
Ability to operate effectively in a fast-paced, changing environment.
Demonstrated ability to work under pressure and manage competing priorities.
Strong communication and negotiation skills, with experience managing senior supplier relationships.
Proven experience in team leadership, development, and performance management.
Good working knowledge of ERP systems (ideally SAP Business One).
Full UK driving licence.
Willingness and availability to travel as required.

Benefits

Raytec offer a generous salary and benefits package to our employees, these include:

· Attractive Bonus Scheme

· Health care scheme

· Company Stakeholder Pension

· The Raytec Employee Club (TREC) which hosts regular social events, sports activities and parties

· 25 days holiday, up to 30 with long service, plus bank holidays

· Mon - Thu 830-5, Fri 830-2 - Early finish on a Friday !

· Free coffee, tea, filtered water and fruit

· Free onsite monthly catering

· Long service incentives and rewards

· Cycle to work scheme

· Closed between Christmas and New Year (taken from annual holiday entitlement)

Personal Specification

Raytec pride ourselves on our core values and expect our employees to do the same:

Expertise: We strive to be experts in our field. We use our knowledge and experience to deliver outstanding products and customer service.

Initiative: We’re not content with standing still. We push boundaries and improve how we do things on a daily basis.

Integrity: We’re honest, approachable, and open to change. We set high standards and take pride in the work we do.

About Raytec

Founded in 2005, Raytec are world leaders in LED lighting for safety and security. We have over half a million products actively in service and employ over 100 staff. We have two offices located in Northumberland, UK, and Ottawa, Canada and sell to over 70 countries worldwide.

All our products are manufactured in-house and have been installed in some of the most challenging environments on planet earth from the Arctic Circle to the Jungles of Borneo. Raytec are a global business that operates without leaving a footprint on our planet.

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking

Education:

Bachelor's (preferred)

Experience:

Supply chain management: 5 years (preferred)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in ashington, nbl

Supply Chain Manager

SPAR Blyth - Retail Assistant

Customer Service & Internal Sales Coordinator

Customer Operations Manager - 12 months fixed term

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Mercedes-Benz Head of Service

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Head of Housing Services

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Flights Reservations Assistant

F&B Commercial Manager

Head of Clinic Operations

Head of Quality, Health, Safety and Environmental

Head of Housing Strategy

Lifecycle / Project Manager

Supplier Assurance Manager

Administrator (Part-time)

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