Head of it Work, Jobs in Ashton In Makerfield, Gtm (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Estates
Swanton Care and Community —Farnworth
- £60,000 a year
- Management
- Maintenance
- Organisational skills
14d
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Driving
- Communication skills
Quick apply
13d
Head of Sourcing
REPRESENT —Bolton
- Travel
- Leadership
- Annual leave
- Work from home
Planner/Scheduler
Bid Group ltd —Bolton
- From £12.75 an hour
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Head of Supply Chain
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Free parking
- Work from home
Quick apply
Senior Manager - IT Shared Service (Major Incident & Insight)
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
Head of Operational Support
Unipart —Chester
- £63,000 a year
- Management
- Communication skills
- Employee assistance programme
Quick apply
10d
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
Head of HR
Chapelhouse Motor Co Ltd —Southport
- £50,000 - £60,000 a year
- Full-time
- Management
- Customer service
- Human resources
- Annual leave
- Employee discount
Quick apply
Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
2h
IT Service Desk Engineer
Infinium IT Ltd —Preston
- £25,875 - £28,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Head of Building Control
Liverpool City Council —Liverpool
- £78,297 - £83,919 a year
- Employee assistance programme
12d
Head of Information Security & IT Risk
Bibby Financial Services —Salford
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- IT
- Leadership
Quick apply
7d
Head of Safeguarding
HCRG Care Group —Runcorn
- £79,504 - £91,609 a year
- Master's degree
- No degree
- Leadership
- Employee discount
Quick apply
5d
Train Service Controller
Northern Trains —Manchester
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
3d
Social Value and Sustainability Lead
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Free parking
- Work from home
Quick apply
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
6d
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
4h
Head of Business Intelligence
Wirral Metropolitan College —Birkenhead
- £55,001 a year
- Full-time
- English
- SQL
- APIs
- Free parking
- Annual leave
Quick apply
6d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of it jobs in ashton in makerfield, gtm

Head of Customer Experience

Head of Estates

Head of Data Protection

Head of Sourcing

Planner/Scheduler

Head of Supply Chain

Senior Manager - IT Shared Service (Major Incident & Insight)

Head of Operational Support

Head of Asset Optimisation

Head of HR

Head of Resourcing

IT Service Desk Engineer

Head of Building Control

Head of Information Security & IT Risk

Head of Safeguarding

Train Service Controller

Social Value and Sustainability Lead

Client Development Manager

Head of CRM & Loyalty

Head of Business Intelligence

I want to receive the latest job alerts for head of it in ashton in makerfield, gtm

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