Technical support occupations Work, Jobs in Aston Cross, Gls (with Salaries)

Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Linux
- Employee assistance programme
- Sick pay
13d
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
Associate Service Desk Technician
Superdry —Cheltenham
- Overtime
- Travel
- Store discount
- Annual leave
10d
IT Technician
Burford Secondary School —Burford
- £29,064 - £31,022 a year
- Part-time
- SharePoint
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
Technical Customer Support Specialist
team.blue UK —Worcester
- 12 hour shift
- Hybrid work
- English
- Linux
3d
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
Support Analyst
Netcall —Cirencester
14d
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Second Line Support Analyst
HCR —Worcester
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Gym membership
Business Applications Engineer
Ecotricity —Stroud
- £26,295.60 - £28,000.00 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- AWS
- Communication skills
- Free parking
- Employee discount
Quick apply
First Line Support Analyst
HCR —Worcester
- Customer service
- Driving
- Computer networking
- Annual leave
- Gym membership
Apprentice IT Technician
Mitie —Gloucester
- Up to £24,854.56 a year
- Full-time
- No experience needed
- Communication skills
- Time management
IT Support Apprentice
QA Apprenticeships —Stratford-upon-Avon
- £18,000 a year
- Full-time
- Customer service
- IT
- Phone etiquette
Device Technician
National Star —Cheltenham
- £24,628 - £26,000 a year
- Full-time
Quick apply
3d
Support & Installation Engineer - Telecoms
F&M Telecommunications —Gloucester
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
Quick apply
1st Line ICT Desktop Technician
Hereford and Worcester Fire and Rescue Service —Hindlip
- £26,403 - £28,142 a year
- Full-time
- Windows
- IT
- Time management
- Free parking
- Annual leave
12d
IT & Administrative Assistant
Roberts Limbrick Ltd —Gloucester
- IT
- Communication skills
Service Desk Analyst
Blue Cross —Burford
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
10d
Customer Support Specialist
FibreNest —Gloucester
- £24,479 a year
- Weekend availability
- Hybrid work
- CRM software
- Microsoft Office
- SharePoint

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Technical Support Specialist

VoCoVo -
Chipping Norton

Apply Now

Job details

£38,000 - £41,000 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Company events
Employee assistance programme
Private medical insurance
Sick pay

Qualifications

Technical support
VoIP
ITIL
Computer networking
Customer support
Linux
MySQL

Full job description

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You've probably already seen us in action - we're trusted by Tesco, Asda, Dunelm and John Lewis, just to name a few.

With over 1 million users across more than 42,000 locations in 39+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK.

Role Overview
Join our team as Technical Support Specialist and work directly with our customers to customise VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy.

This role is hybrid and requires 1 day per week working from our office in Shipton-Under-Wychwood OX7 6XU.

Please note, to apply for this position you must be based in the UK and have the legal right to work.

What we're looking for

You have a background in Technical Customer Support
Previous experience working with linux - you're comfortable navigating a filesystem, familiar with command-line tools. Experience working with typical network and troubleshooting commands is advantageous
Experience with telephony/telco integrations- an understanding of the SIP protocol, SIP trunking and experience in troubleshooting & resolving telephony or VoIP issues is highly desirable
Experience in networking fundamentals - a principal understanding of network types & models is fundamental to the role. Experience configuring or troubleshooting network is desirable
Working with MySQL - any exposure to MySQL or equivalent is beneficial
ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus

Who you are

You are detail oriented, quickly identifying issues and consequences in technical support
You are collaborative and empower colleagues by sharing knowledge
You enjoy efficiently managing multiple responsibilities
You are a proactive learner, embrace new skills, feedback and challenges

What you'll do

Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success
Support engineers remotely whilst they are on-site, identifying and troubleshooting issues
Build comprehensive documentation around customers in your portfolio and ensure complex challenges are documented to simplify or aid future resolutions
Offer technical out-of-hours support for critical business situations

Salary
Salary range: £38,000-£41,000

Benefits

25 Days Holiday + Bank Holidays (increases with years of service)
Option to buy or sell 5 days holiday each year
Sick Pay - 8 weeks full pay, 4 weeks half pay
Life Assurance - (4 times basic pay)
Private Medical Insurance
Employee Assistance Programmes (EAP)
Cycle2Work Scheme
Electric car green salary sacrifice scheme
Enhanced Maternity & Paternity package
Child Care Scheme
Training & development opportunities
Company organised events
Pension (Royal London Group) 5% employer contribution matched
Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!

Apply Now

Refine Your Search

technical support occupations jobs in aston cross, gls

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