Job Description
Training & Compliance Manager
Join a team that feels like family!
You have probably never heard of a Fundraising Agency, most people haven’t. It’s true we are a unique business, but a business with support at its core whether that be with our charity clients or with our amazing team members.
Recognised in the Sunday Times Top best places to work 2026, we believe that achieving brilliant results starts with an exceptional culture and here at The Professional Fundraiser, or TPF to our friends, we are looking for a passionate and enthusiastic individual to join our compliance hub on a job share basis.
This will be a part time position covering 22.5 hours, 3 days a week. Thursday and Friday will be compulsory with the third day negotiable. You will work in partnership with the current Compliance and Training Manager, having equal responsibility for updating and delivering training and reporting and resolving all things compliance.
Fundraising is a highly compliant sector and this role is about setting the gold standard as an expectation rather than an exception. There will be collaboration across all areas of the business with a strong relationship between the field operations team as well as interacting directly with our clients.
What you’ll be doing;
Training
- Bringing learning to life by leading interactive training sessions both virtual and in person
- Ensure all training materials are fresh,updated and align with sector guidelines
- Assist stakeholders with identifying skills gaps
- Ensure professional representation from our team on externally led training
- Partner with fellow compliance & training manager to deliver identified learning
- Coordinate training schedules to maximise attendance and smooth running
- Create and enhance current training resources that deliver positive and relevant impact
- Leading the hub solo during times of your job shares absence
Compliance
- Review and update our complaints process, collaborating with key internal and external stakeholders and our Compliance Committee.
- Fundraiser complaints management, including classification, initial investigation, reporting and process recommendations as well as managing fines and penalties.
- Make site visits to support fundraiser relations and ensure compliance.
- Be present at any formal process, and be a part of the decision making process.
- Responsible for our Mystery Shop and Observations programmes.
- Relationship management with our internal Mystery Shop provider (Greenlight) as well as our external Mystery Shop processes conducted by our Charity Partners and the Chartered Institute of Fundraising.
- Analyse results and produce quarterly reports on trends, behaviours, observations and training needs.
- Nurture our strong client relationships by attending weekly, quarterly and annual reviews and workshops, building a rapport with our Charity Partners own compliance team.
Want to know a little bit more about us?
TPF is the leading, national fundraising agency working with large charity clients that include The Royal British Legion, Prostate Cancer and Cats Protection to name a few. We’re proudly a “team-first” agency and want every individual’s interaction with TPF to be an exemplary experience. We strive for the feeling of family, crafting personal experiences for each of our Team Members.
So what are the person specifics for this role?
We aren’t looking for a flawless, exhaustive checklist of "must-haves." What we really want is a genuine passion for learning, a commitment to compliance, and the ability to bring great energy to a room. Someone who is aligned with our values and those of our charity partners
Someone who;
- Has experience in delivering training with a clear focus on learning outcomes
- Can command a room and make a virtual training session feel like everyone is in a room together
- IT Savvy - for when the inevitable glitch happens
- Experience of interest in regulatory and company compliance
- Champions an adaptable learning style - ensuring all our learners feel authentically safe, supported and included
What are the benefits of being a TPF team member?
- A starting salary of between £38,000 and £40,000 FTE - depending on experience
- 22 days holiday (not including bank holidays and pro rata for part time) increasing on length of service
- A paid day off for your birthday!
- A comprehensive Employee Assistance Programme (EAP)
- Beautiful countryside offices with green spaces, cows and sheep as our nearest neighbours
- We even have a shower, if you ever fancied cycling or running to work!
This is a part time job share role. There will be an element of hybrid working, but being in the office will be of great benefit especially in the beginning whilst you learn all about us, you will need to be in the office for the first 12 weeks to fully embed yourself in the team.
To apply for this role and to find out more about us, please visit our , or you can drop our People & Engagement team an email you can also give us a call on 01462 458899 or text on 07561 129811.
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
