Head of customer experience Work, Jobs in Astwick, Hrt (with Salaries)

Branch Liaison Administrator
Fortus UK —Letchworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
1d
Project Coordinator
Altro/Autoglym —Baldock
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Sick pay
Quick apply
2h
Head of Procurement
Project Interim —Cambridge
- Up to £90,000 a year
- Full-time
- Engineering
- ERP systems
- Analysis skills
Quick apply
Head of Bids
M Group —Stevenage
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
10h
Festival Bar Staff
Hospitality Recruitment Heads —Hitchin
- £10 - £14 an hour
- Bar
- No experience needed
- English
- Flexible schedule
Head of Housing
Hundred Houses Society —Cambridge
- £62,218 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
10d
Head of Investment Programme Management
Affinity Water —Hatfield
- £100,000 a year
- Hybrid work
- Management
- Annual leave
- Employee discount
9d
Warehouse Operative - Nights
Bidfood —Biggleswade
- £34,111.93 a year
- Night shift
- Employee discount
Transport Administrator
L Lynch Plant Hire & Haulage —Hemel Hempstead
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
- Free parking
Quick apply
Assistant General Manager
TeamSport —Harlow
- Weekend availability
- Bar
- Management
Head of Housing Performance & Insight
Stevenage Borough Council —Stevenage
- £56,232 - £59,377 a year
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Employee assistance programme
Quick apply
Head Of Food Operations
Medirest —Trumpington
- £65,000 a year
- Full-time
- Continuous improvement
- Food service
- Organisational skills
9d
Head of Data
Cambridgeshire and Peterborough NHS Foundation Trust —Huntingdon
- £66,582 - £77,368 a year
- Full-time
- Analysis skills
7d
New Store** Store Manager - Biggleswade
Skechers USA Ltd —Biggleswade
- Sales
- Leadership
- Communication skills
Quick apply
Bar staff / 6427 - The Angel Vaults, Hitchin
J D Wetherspoon plc —Hitchin
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
3d
Sales & Marketing Executive
Malary Ltd —Cambridge
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Quick apply
8d
Head of Neighbourhoods (P01594)
Welwyn Hatfield Borough Council —Welwyn Garden City
- Up to £71,863 a year
- Hybrid work
- English
- Leadership
- Free parking
- Annual leave
10d
Head of Export Knowledge Transfer (Defence)
MBDA —Stevenage
- £85,000 a year
- Hybrid work
- Business development
- Travel
- Contracts
- Free parking
14d
Head of Retention
Higher Ed Partners —St Albans
- £65,000 - £70,000 a year
- Hybrid work
- CRM software
- AI
- Employee discount
- Referral programme
1d

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head of customer experience jobs near astwick, hrt

Branch Liaison Administrator

Fortus UK
Letchworth

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Company pension

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Supply chain
ERP systems
Logistics
Warehouse management system
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Position: Branch Liaison Administrator

Department: Warehouse

Reports to: Head of Warehouse & Logistic Operations

Contract Type: Permanent

Salary: Depending on experience

Location: Letchworth Garden City

Overview

The Branch Liaison Administrator is responsible for providing administrative support to our branch network by acting as the primary point of contact for branch queries relating to customer orders, deliveries, and proof of delivery (PODs). The role ensures timely resolution of issues, accurate communication between branches and internal departments, and the maintenance of high service standards.

Key Responsibilities

Serve as the first point of contact for branch enquiries relating to orders, deliveries, and POD requests.
Investigate and resolve order-related queries, escalating issues where necessary.
Retrieve, verify, and distribute Proofs of Delivery (PODs) to branches and customers within agreed service levels.
Liaise with our Branches, Warehouse, Procurement, and Sales teams to resolve operational queries.
Monitor and track outstanding order and POD requests, ensuring timely follow-up and resolution.
Maintain accurate records of enquiries, investigations, and outcomes.
Support branches with order status updates, delivery confirmations, and exception management.
Identify recurring issues and communicate trends to management to support continuous improvement.
Ensure all administration is completed accurately and in line with company procedures.
Provide regular updates to branches regarding ongoing investigations and query resolution progress.

Skills, Knowledge, and Qualifications

Essential

Previous experience in an administrative, customer service, or logistics support role.
Strong communication and interpersonal skills.
Excellent organisational skills with the ability to manage multiple priorities.
High attention to detail and accuracy.
Proficient in Microsoft Office applications, particularly Outlook and Excel.
Ability to work effectively under pressure and meet deadlines.

Desirable

Experience within logistics, transport, distribution, or supply chain environments.
Knowledge of order processing systems and POD management.
Experience using ERP or warehouse management systems.

Personal Attributes

Customer-focused and service-oriented.
Proactive problem solver.
Professional and approachable manner.
Strong team player with the ability to build positive relationships across departments.
Resilient and adaptable in a fast-paced environment.

What we can offer you:

This is a full-time, permanent role. Your working hours will be Monday to Friday 08:30am – 5:00pm, 40 hours per week.

Auto enrolment Pension Scheme
Full training

About Fortus

We are Fortus.

We’re incredibly proud to be Europe’s fastest-growing security distributor, and we’re just getting started! Our branch network now stretches across the UK, Ireland, and the Netherlands.

We provide high value add solutions to our installation partners across our CCTV, Fire, Access, Intruder, Gate Automation and Monitoring divisions.

We work as a valued partner with some of the world’s most innovative brands and solution providers including Hikvision, Paxton, Pyronix, and Apollo. We’re proud to supply their products, all backed up with a combination of our team’s vast real-life experience with unsurpassed product and technical knowledge.

We are Fortus. We’re here to change the game.

Future. Secure.

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in astwick, hrt

Branch Liaison Administrator

Project Coordinator

Head of Procurement

Head of Bids

Festival Bar Staff

Head of Housing

Head of Investment Programme Management

Warehouse Operative - Nights

Transport Administrator

Assistant General Manager

Head of Housing Performance & Insight

Digital Marketing Manager

Head Of Food Operations

Head of Data

New Store** Store Manager - Biggleswade

Bar staff / 6427 - The Angel Vaults, Hitchin

Sales & Marketing Executive

Head of Neighbourhoods (P01594)

Head of Export Knowledge Transfer (Defence)

Head of Retention

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