Customer care specialist Work, Jobs in Atherstone, War (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Debt Collection Agent
Automoney Trust Limited —Redditch
- £28,000 - £30,000 a year
- Full-time
- Customer service
- English
- Data entry
- Life insurance
Quick apply
Production Team Member - FTC
KP Snacks —Ashby-De-La-Zouch
- £30,942 a year
- Temporary
- Employee discount
Quick apply
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
9d
Field Sales Support
Comfort Plus Products —Wolverhampton
- £35,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
Quick apply
2d
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Apprentice Retail Supervisor
Farmfoods —Birmingham
- £13.61 an hour
- Full-time
- English
- Annual leave
- Employee discount
Quick apply
5d
Tenancy Sustainment Worker
Spring Housing Association —Coventry
- Up to £26,000 a year
- Weekend availability
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Sick pay
Quick apply
5d
Specialist Project Worker
Sanctuary Supported Living —Leicester
- £14.51 an hour
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
Complaints Manager
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
- Customer service
- Communication skills
2d
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
Support Worker
Dignus Group —Coventry
- £12.71 an hour
- Overtime
- Customer service
- Organisational skills
- Care plans
- Paid training
- Annual leave
9d
Shop Assistant
Mary Ann Evans Hospice —Nuneaton
- £12.71 an hour
- IT
- Hospice
- In-person
Quick apply
9d
Retail Sales Assistant
Midlands Air Ambulance Charity —Halesowen
- £12.71 an hour
- Part-time
- Microsoft Office
- Supervising experience
- IT
- Store discount
- Health & wellbeing programme
Quick apply
Quality Specialist
Steris —Syston
- Full-time
- Microsoft Excel
- Communication skills
Care Home Manager
Anchor —Coventry
- £44,500 a year
- Employee discount
9d
HGV Class 2 Driver / Installer
Bishopsgate —Tamworth
- £37,440 - £39,000 a year
- Overtime
- Customer service
- Assembly
- Driving
- Free parking
- Employee assistance programme
Quick apply
13d
Customer Relations Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
5d
HQ Coordinator
Early Years Studios —Leamington Spa
- £30,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Paid training
- Health & wellbeing programme
Quick apply
Legal Administrator Birmingham
Bevan Brittan —Birmingham
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
12d

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Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

customer care specialist jobs in atherstone, war

Sales Support & Customer Care Specialist-12 Month FTC

Debt Collection Agent

Production Team Member - FTC

Social Value Officer

Field Sales Support

National Contract Manager

Apprentice Retail Supervisor

Tenancy Sustainment Worker

Specialist Project Worker

Complaints Manager

Customer Care Champion - Dispatcher

Support Worker

Shop Assistant

Retail Sales Assistant

Quality Specialist

Care Home Manager

HGV Class 2 Driver / Installer

Customer Relations Officer

HQ Coordinator

Legal Administrator Birmingham

I want to receive the latest job alerts for customer care specialist in atherstone, war

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