Contact Centre Adviser
Are you passionate about delivering excellent customer service and resolving complex enquiries? We're looking for Contact Centre Advisers to join our award-winning team on a full-time, permanent basis.
Working 35 hours per week, Monday to Friday on a rotating shift pattern from 8:00am to 17:00, you'll enjoy a healthy work-life balance with no weekend working. Following an initial induction and supported training period, we can offer hybrid working. Our offices are based in Spinningfields, Manchester, conveniently located close to train and tram links.
For over 160 years, the General Medical Council (GMC) has been helping to protect patients and improve medical education and practice in the UK by setting standards for students and doctors, and more recently Physician and Anaesthesia associates. We support them in achieving (and exceeding) those standards and act when they are not met.
What you'll be doing
As a Contact Centre Adviser, you'll provide high-quality support to a wide range of customers through multiple channels. Your responsibilities will include:
- Responding to telephone, email, letter and web enquiries.
- Accurately updating and maintaining customer records.
- Interpreting information held on our systems to provide accurate advice and support.
- Meeting individual and team service targets.
- Complying with GDPR and organisational policies to maintain confidentiality and quality standards.
- You can find out more at one of our virtual information sessions via the links below
What we'll provide
We’re proud to be accredited with distinction by the Institute of Customer Service. As an award-winning contact centre that is genuinely committed to its people, we’ll offer ongoing training that will really see you grow. You'll benefit from:
- A structured induction and onboarding programme.
- Coaching, mentoring and regular performance feedback.
- Ongoing learning and development opportunities.
- Wellbeing initiatives and support.
Clear opportunities for career progression.
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Virtual Information Session
Join one of our virtual drop-in session to learn more about the role and receive application advice.
12pm Tuesday 28 July 2026 - Register here: GMC Contact Centre Adviser - Information Session
5pm Wednesday 29 July 2026 - GMC Contact Centre Adviser - Information Session
What you'll need to apply
As part of your application, please provide:
- A completed 'Reason for Application and Specific Questions' section within the application form
Before completing your application, please read the attached guidance document, which provides helpful information on what to include in your responses.
You will also be asked several questions about your availability. If your answers do not match the requirements for the current campaign, but your application meets the minimum shortlisting criteria, we may retain your details for up to six months and consider you for future Contact Centre Adviser opportunities.
We recognise that generative AI tools may assist you in refining your job application. It is essential to use these tools responsibly to ensure your application remains authentic and reflective of your personal experiences, so please ensure you read our AI guidance before submitting your application.
If you do not provide all the above, we will not be able to progress your application
Applications submitted in Welsh are welcomed and will be treated equally to applications submitted in English. Please contact [email protected] to request a Welsh application form.
Recruitment process
- If you're shortlisted, we'll invite you to a telephone assessment call, during which you'll complete both a short interview and a customer service role play exercise. These calls will take place during the recruitment campaign and shortly after the vacancy closes.
- Candidates who successfully complete this stage will be invited to attend an Assessment Centre at our Manchester office on Tuesday 18 August 2026.
- Successful candidates will start on 28 September 2026.
- You must attend a four-week induction followed by a four-week supported training period, which will be primarily office-based.
- Annual leave cannot be taken during the training period.
Hybrid working will be available upon successful completion of training and when performance indicators have been met.
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What you'll receive
- Salary: £27,405
- 30 days annual leave, with the option to buy and sell leave
- 15% employer pension contribution
- Flexible hybrid working
- Private medical insurance
- Employee assistance programme
- Discounts at hundreds of high street and online retailers
- Discounted on-site gym membership
- Cycle to work scheme
- Bike storage and shower facilities
- Ongoing learning and development opportunities
Equality, Diversity and Inclusion
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are committed to the Disability Confident employer scheme and its principles. However, please note that although we are committed to promoting diversity and inclusion, the Disability Confident interview scheme will not be applied for this role on this occasion.
The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)
Cynghorwr Canolfan Gyswllt
Ydych chi’n frwd dros ddarparu gwasanaeth rhagorol i gwsmeriaid a datrys ymholiadau cymhleth? Rydym yn chwilio am Gynghorwyr Canolfan Gyswllt i ymuno’n llawn-amser a pharhaol â’n tîm llwyddiannus.
Byddwch yn gweithio 35 awr yr wythnos, o ddydd Llun i ddydd Gwener ar batrwm shifftiau sy’n cylchdroi, rhwng 8:00am a 17:00, a byddwch yn mwynhau cydbwysedd iach rhwng bywyd a gwaith heb orfod gweithio ar y penwythnos. Yn dilyn cyfnod cynefino cychwynnol a hyfforddiant â chymorth, gallwn gynnig gweithio hybrid. Mae ein swyddfeydd yn Spinningfields, Manceinion, yn gyfleus o agos at gysylltiadau trenau a thramiau.
Ers 160 a mwy o flynyddoedd, mae'r Cyngor Meddygol Cyffredinol (GMC) yn helpu i ddiogelu cleifion a gwella addysg ac ymarfer meddygol yn y DU drwy osod safonau ar gyfer myfyrwyr, meddygon, cymdeithion meddygol, a chymdeithion anaesthesia. Rydym yn eu cefnogi i gyrraedd y safonau hynny (a mynd y tu hwnt iddynt), ac rydym yn cymryd camau os nad yw hynny'n digwydd.
Beth fyddwch chi’n ei wneud:
Fel Cynghorwr Canolfan Gyswllt, byddwch yn darparu cymorth o ansawdd uchel i amrywiaeth eang o gwsmeriaid drwy nifer o sianeli. Bydd eich dyletswyddau’n cynnwys:
- Ymateb i ymholiadau dros y ffôn, e-bost, llythyr ac ar y we.
- Diweddaru a chynnal cofnodion cwsmeriaid yn gywir.
- Dehongli gwybodaeth sydd yn ein systemau i roi cyngor a chymorth cywir.
- Cyrraedd targedau gwasanaeth ar gyfer unigolion a’r tîm.
Cydymffurfio â GDPR a pholisïau’r sefydliad i gynnal cyfrinachedd a safonau ansawdd.
Beth fyddwn ni’n ei ddarparu
Rydym yn falch o fod wedi cael ein hachredu â rhagoriaeth gan y Sefydliad Gwasanaeth i Gwsmeriaid. Fel canolfan gyswllt uchel ei chlod, sy’n wir wedi ymrwymo i’w phobl, byddwn yn cynnig hyfforddiant parhaus a fydd yn wir yn eich gweld yn tyfu. Byddwch yn elwa o’r canlynol:
- Rhaglen gynefino strwythuredig.
- Hyfforddi, mentora ac adborth rheolaidd ar berfformiad.
- Cyfleoedd parhaus i ddysgu a datblygu.
- Mentrau llesiant a chefnogaeth.
Cyfleoedd clir i gamu ymlaen yn eich gyrfa.
Sesiwn Wybodaeth Rithiol
Ymunwch â’n sesiwn galw heibio rithiol ar 28 Gorffennaf
am 12:00 i ddysgu mwy am y swydd a chael cyngor ar wneud cais.
Cofrestrwch yma: Sesiwn Wyboedaeth Rithiol
a 29 Gorffennaf am 5pm
Cofrestrwch yma: Sesiwn Wybodaeth Rithiol
Sut i wneud cais
Rhowch CV a llenwch y rhan 'Rheswm dros y Cais a chwestiynau penodol' ar y ffurflen gais. Mae manylion am sut i lenwi’r rhan hon ar gael yn y ddogfen ganllaw sydd ynghlwm.
Rydym yn cydnabod y gallai offer Deallusrwydd Artiffisial (AI) cynhyrchiol eich helpu i fireinio eich cais am swydd. Mae'n hanfodol defnyddio'r adnoddau hyn yn gyfrifol i sicrhau bod eich cais yn dal yn adlewyrchu eich profiadau personol yn gywir, felly cofiwch ddarllen ein canllawiau ar AI cyn cyflwyno eich cais.
Os na fyddwch yn darparu’r holl wybodaeth uchod, ni fyddwn yn gallu bwrw ymlaen â’ch cais.
Croesewir ceisiadau a gyflwynir yn Gymraeg a byddant yn cael eu trin yn gyfartal â cheisiadau a gyflwynir yn Saesneg. Cysylltwch â [email protected] i ofyn am ffurflen gais Gymraeg.
Y broses recriwtio
- Bydd y cyfweliadau a’r asesiadau’n cael eu cynnal wyneb yn wyneb yn ein swyddfa ym Manceinion yn ystod yr wythnos sy’n dechrau ar 17 Awst 2026.
- Bydd yr ymgeiswyr llwyddiannus yn dechrau ar 28 Medi 2026.
- Rhaid i chi fynychu gyfnod cynefino am bedair wythnos, ac yna cyfnod hyfforddi â chymorth am bedair wythnos, yn y swyddfa yn bennaf.
- Ni ellir cymryd gwyliau blynyddol yn ystod y cyfnod hyfforddi.
Bydd gweithio hybrid ar gael ar ôl cwblhau hyfforddiant yn llwyddiannus a phan fydd dangosyddion perfformiad wedi’u bodloni.
Beth fyddwch chi’n ei gael:
- 30 diwrnod o wyliau blynyddol, gyda’r dewis i brynu a gwerthu gwyliau
- Cyfraniad o 15% at bensiwn gan y cyflogwr
- Yswiriant meddygol preifat
- Rhaglen cymorth i weithwyr
- Gostyngiadau mewn cannoedd o siopau ar y stryd fawr ac ar-lein
- Aelodaeth o gampfa ar y safle am bris is
- Cynllun seiclo i’r gwaith
- Lle i storio beiciau a chyfleusterau cawod
- Cyfleoedd parhaus i ddysgu a datblygu
Cydraddoldeb, Amrywiaeth a Chynhwysiant
Mae’r GMC yn gwerthfawrogi amrywiaeth, ac mae wedi gwneud ymrwymiad cyhoeddus i brosesau a gweithdrefnau sy’n deg, yn wrthrychol, yn dryloyw ac yn rhydd o wahaniaethu. Rydym wedi ymrwymo i'r cynllun Cyflogwr Hyderus o ran Anabledd, a chynigir cyfweliad i ymgeiswyr ag anabledd sy'n bodloni orau y meini prawf hanfodol a amlinellir ym manyleb y person.
Mae’r GMC yn elusen sydd wedi'i chofrestru yng Nghymru a Lloegr (1089278) ac yn yr Alban (SC037750)
