Lead analyst Work, Jobs in Aust, Gls (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Continuous Improvement Analyst
Hedyn —Malpas
- £41,394 a year
- Full-time
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
QA Analyst
Clue Software —Bristol
- Up to £50,000 a year
- Hybrid work
- Communication skills
- Time management
Senior Information Analyst
Sirona care & health CIC —Yate
- £39,959 - £48,117 a year
- Part-time
- Annual leave
1d
Data Analyst - OpEx (Contract role)
Oxford Instruments plc —Bristol
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Work from home
Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security
Deloitte —Bristol
- Hybrid work
- Analysis skills
Lead Business Analyst
Graphcore —Bristol
Lead Intelligence Professional
Newport City Council —Newport
- £38,220 - £41,771 a year
- Full-time
- Analytics
Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation
Deloitte —Bristol
- Hybrid work
- Business development
- Analysis skills
- Organisational skills
Cyber Security Analyst L1
Airbus Protect Limited —Newport
- Full-time
- Communication skills
- Profit sharing
8d
Senior Consultant - Business Analyst
PACT Solutions —Bristol
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Mentoring
Quick apply
8d
Head of Retention Pricing
RAC —Bristol
- Analysis skills
- Presentation skills
- Leadership
Business Analyst (Finance Transformation)
HSL Compliance Limited —Ross-on-Wye
- £65,000 - £75,000 a year
- Remote
- PMP
- Travel
- Communication skills
- Annual leave
- Sick pay
Quick apply
Consultant - Manager, HR Consulting, Defence & Security, Human Capital
Deloitte —Bristol
- Hybrid work
- Research
- Team management
- Human resources
Consultant - Change
PACT Solutions —Bristol
- £42,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
Quick apply
Purchasing Card Programme Administrator - 12 Month Fixed Term Contract
IVC —Bristol
- Hybrid work
- Communication skills
- Banking
- Free parking
- Annual leave
Senior Business Analyst & Business Analyst (Fixed Term)
University of Bath —Bath
- £38,784 - £56,535 a year
- Full-time
- CRM software
- University
- Mentoring
- Annual leave
- Employee discount
11d
Consultant - Business Analyst
PACT Solutions —Bristol
- £42,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Business
Quick apply
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £70,000 a year
- Hybrid work
- Business development
- Continuous improvement
- Mentoring
- Annual leave
- Life insurance

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Continuous improvement
Team management
ServiceNow
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

lead analyst jobs in aust, gls

Lead Service Desk Analyst

Service Desk Manager

Continuous Improvement Analyst

QA Analyst

Senior Information Analyst

Data Analyst - OpEx (Contract role)

Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security

Lead Business Analyst

Lead Intelligence Professional

Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation

Cyber Security Analyst L1

Senior Consultant - Business Analyst

Head of Retention Pricing

Business Analyst (Finance Transformation)

Consultant - Manager, HR Consulting, Defence & Security, Human Capital

Consultant - Change

Purchasing Card Programme Administrator - 12 Month Fixed Term Contract

Senior Business Analyst & Business Analyst (Fixed Term)

Consultant - Business Analyst

Digital Transformation Consultants

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