Helpdesk support Work, Jobs in Axbridge, Som (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Paralegal Support - Paralegal Support Team
Hugh James —Cardiff
- Full-time
- Hybrid work
- Administrative experience
- Employee assistance programme
- Employee discount
5d
Helpdesk Technician 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
9d
Application Support Officer x2
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Flexitime
2d
IT Support Technician
Minda Kubota Engineering & Farm Solutions Ltd —Bristol
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- English
- Windows
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Customer service
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
1d
Admin Assistant – Logistics
Omnia Resourcing —Avonmouth
- Up to £11.02 an hour
- Temporary
- Customer service
- Computer skills
- Communication skills
- Referral programme
MultiSkilled Host
CBRE —Cardiff
- Part-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
14d
Call Handler
Arc Monitoring —Filton
- Part-time
- Customer service
- Data entry
- Front desk
- Free parking
- Annual leave
Quick apply
7d
CCTV Drainage Engineer
Ambipar Site Services Ltd —Avonmouth
- £15 - £19 an hour
- Overtime
- Customer service
- Plumbing
- Travel
- Referral programme
Quick apply
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Administration Assistant
Omnia Resourcing —Avonmouth
- Up to £11.02 an hour
- Temporary
- Customer service
- Computer skills
- Communication skills
- Referral programme
Regional Guest Services Supervisor
Mitie —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Annual leave
Multi Site Technician - Weston Super Mare, Highbridge, Bridgwater
City Facilities Management (UK) —Weston-super-Mare
- £41,506.36 a year
- Overtime
- Employee discount
- Life insurance
6d
Service Desk Manager
Lancer Scott —Bristol
- £40,000 a year
- Full-time
- Management
- Customer service
- Leadership
Service Delivery Team Leader
Lancer Scott —Bristol
- £30,000 a year
- Full-time
- Analysis skills
- Mentoring
- Communication skills
12d
Rental Service Supervisor – Full Time | Competitive Salary
Power Electrics —Bristol
- Full-time
- IT
- Communication skills
- Mechanical knowledge
5d
Electrical Improver
Lancer Scott —Bristol
- £29,000 - £32,000 a year
- Full-time
- Maintenance
- University
Facilities Assistant
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- In-person
Quick apply
AC Technical Support Advisor
Daikin Industries Ltd. —Bristol
- Full-time
- Schematics
- Communication skills
Quick apply

I want to receive the latest job alerts for helpdesk support in axbridge, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in axbridge, som

Service Desk Advisor (First Line Helpdesk)

Paralegal Support - Paralegal Support Team

Helpdesk Technician 1st/2nd Line

Application Support Officer x2

IT Support Technician

Senior Customer Service Representative - FM Helpdesk

Admin Assistant – Logistics

MultiSkilled Host

Call Handler

CCTV Drainage Engineer

Facilities Helpdesk Manager

Administration Assistant

Regional Guest Services Supervisor

Multi Site Technician - Weston Super Mare, Highbridge, Bridgwater

Service Desk Manager

Service Delivery Team Leader

Rental Service Supervisor – Full Time | Competitive Salary

Electrical Improver

Facilities Assistant

AC Technical Support Advisor

I want to receive the latest job alerts for helpdesk support in axbridge, som

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected