Customer support representative Work, Jobs in Aylesbury, Bkm (with Salaries)

Customer Experience Coordinator
Hypnos Beds —Princes Risborough
- £26,032.50 a year
- Weekend availability
- Bilingual
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Sales - Sales Advisor - UK
New Look —Aylesbury
- Part-time
- Customer service
12d
Operational Support Officer
HM Courts & Tribunal Service —Milton Keynes
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
2d
Customer Service Representative - Part Time
Charles Tyrwhitt —Milton Keynes
- Part-time
- Hybrid work
- Computer literacy
- English
- Computer skills
- Annual leave
- Employee discount
12d
Customer Service Consultant
King Living —Hemel Hempstead
- Full-time
- CRM software
- Conflict management
- AI
- Employee assistance programme
- Employee discount
Quick apply
11d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Service Representative - Full Time
Charles Tyrwhitt —Milton Keynes
- Weekend availability
- Hybrid work
- Computer literacy
- English
- Computer skills
- Annual leave
- Employee discount
12d
Sales Representative
SBW Group Ltd —Hemel Hempstead
- £30,000 - £70,000 a year
- Full-time
- Computer literacy
- English
- Computer skills
- Free parking
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
Quick apply
Sales Representative
BWR Global —Maidenhead
- Full-time
- Customer service
- In-person
- Negotiation
- Free parking
- Referral programme
Quick apply
Customer Representative - Luton
Nationwide Building Society —Luton
- From £26,500 a year
- Temporary
- Banking
4d
Customer Service Representative
Acrelec UK —Hemel Hempstead
- £21,158 - £24,785 a year
- Full-time
- Hybrid work
- Microsoft Word
- POS
- IT
- Health & wellbeing programme
- Gym membership
Quick apply
1d
Business Administrator & Team-leader with a Digital Marketing Flair
Curtains Made Simple Ltd —Oxford
- £35,000 - £42,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Free parking
- Flexible schedule
Quick apply
2d
Client Onboarding Executive
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
Operational Support Officer
HM Courts and Tribunals Service —Milton Keynes
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
2d
Solar Sales Representative
cozyhome solutions ltd —Brackley
- £45,420.00 - £75,211.79 a year
- Full-time
- Customer service
- Driving
- Travel
Quick apply
9d
Field Sales Representative
Octopus Energy Group —Milton Keynes
- £26,300 a year
- Weekend availability
- Customer service
Quick apply
Customer Service Representative (CSR)
HUBER+SUHNER —Bicester
- Computer literacy
- Continuous improvement
- Computer skills
Shop Volunteer – Tring
Save the Children UK —Tring
- Temporary
- Customer service
- Administrative experience
- IT
Quick apply
Business Administration Officer
Luton Town Football Club —Luton
- Salesforce
- Writing skills
- Microsoft Office

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customer support representative jobs near aylesbury, bkm

Customer Experience Coordinator

Hypnos Beds -
Princes Risborough

Quick apply

Job details

Permanent | Full-time
£26,032.50 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Bilingual
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Internal department liaison
English
Complaint handling
Appointment booking and call handling
Data entry
Customer interaction
Stock replenishment
Phone etiquette
Communication skills

Full job description

Purpose of the Role/Role Overview:

· To ensure all orders received are input onto Hypnos bespoke order system within agreed SLA’S accurately and efficiently whilst managing customer expectations and queries to a high standard.

· To provide a first point of contact for all customers by answering any questions and queries over the phone or by email in a professional and timely manner. To provide support and comprehensive product and service information whilst building first class relationships with customer base. Exceeding customer expectations showing that we are customer obsessed.

· To provide weekend, holiday and sickness cover for the showroom as and when required on a rota basis. This is usually no more than one Saturday in four.

General Duties/Key Responsibilities:

· Working to agreed set timescales and SLA’s

· Responding as appropriate to any queries, cancellation and amendments requests made by retailers and/or their representatives

· Investigating and actioning any credit queries in liaison with the Finance Department.

· Update retailer portals where necessary

· Requesting and updating special codes for bespoke products

· Answering and resolving customer enquiries over the phone or by email

· Taking ownership of complaints and following company procedure to ensure complaint is resolved in a timely manner

· Recognising customer contact trends and flagging any repeated quality/service issues

· Resolving customer queries the first time they are raised, liaising with other departments to ensure resolution

· Booking technician visits as and when required

· Ordering spare parts as and when required

· Proactively informing customers of any issues relating to their orders

Showroom

· Ensuring the showroom is tidy, clean, inviting, and shows the beds off to their very best at all times.

· Supporting consumers in selecting the best bed for their own specific requirements using excellent listening skills combined with broad product knowledge and strong communication skills.

· Responding to all consumers enquires received via the Hypnos website in a timely manner, calling on the knowledge of other departments if and when required.

· Taking calls from end consumers and helping and guiding them through their bed purchase.

· Posting out brochures to consumers as and when requested

Monitoring and replenishing pillow and accessory stock.

· Updating and replenishing display models as and when required.

Job Types: Full-time, Permanent

Pay: £26,032.50 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme

Experience:

Customer Service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer support representative jobs in aylesbury, bkm

Customer Experience Coordinator

Sales - Sales Advisor - UK

Operational Support Officer

Customer Service Representative - Part Time

Customer Service Consultant

JUNIOR SALES ADVISOR

Customer Service Representative - Full Time

Sales Representative

JUNIOR SALES CONSULTANT

Sales Representative

Customer Representative - Luton

Customer Service Representative

Business Administrator & Team-leader with a Digital Marketing Flair

Client Onboarding Executive

Operational Support Officer

Solar Sales Representative

Field Sales Representative

Customer Service Representative (CSR)

Shop Volunteer – Tring

Business Administration Officer

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