Customer success manager Work, Jobs in Aylestone, Lec (with Salaries)

Customer Success Manager
Wireless Logic mdex GmbH —Coalville
- Hybrid work
- Salesforce
- Organisational skills
- Leadership
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Service Manager
IWG —Nottingham
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
8d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
18h
Sales Advisor
FlooringSuperstore.com —Leicester
- Up to £38,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
Client Relationship Manager
Fix Auto UK —Leicester
- Full-time
- Hybrid work
- Salesforce
- Travel
- Financial services
- Employee discount
Quick apply
7d
Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Aptean —Enderby
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Trainee Account Executive (HF13537516)
Flourish —Leicester
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Sales Manager
Wilmington plc —Leicester
- £42,500 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Training & development
- Leadership
- Annual leave
- Employee discount
Customer Service Advisor
Cromwell —Leicester
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Specialist Customer Service Advisor
Cromwell —Leicester
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Account Manager
Safetykleen —Loughborough
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Advisor - Nottingham
HM Revenue and Customs —Nottingham
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
11d
Customer Service Manager
International Workplace Group plc —Nottingham
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
8d
Internal Account Manager - Midlands
Cameo —Leicester
- £22,000 - £24,800 a year
- Full-time
- CRM software
- Writing skills
- Business development
Quick apply
6d
Customer Care Co-ordinator
Bloor Homes —Hinckley
- Full-time
- CRM software
- Organisational skills
- Computer skills
- Employee discount
Portfolio Team Leader
Yü Group —Leicester
- £37,000 a year
- Full-time
- Analysis skills
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Entry Level Account Executive - Loughborough
Flourish —Loughborough
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
6d
Key Contractor Manager
Marshalls PLC —Nottingham
- Hybrid work
- Sales
- Business development
- Negotiation
- Employee discount
Quick apply

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customer success manager jobs near aylestone, lec

Customer Success Manager

Wireless Logic mdex GmbH
Coalville

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Job details

Qualifications

Sales support
Client engagement
Stakeholder liaison
Salesforce
UK GDPR
Internal department liaison
Complaint handling
General Data Protection Regulation (GDPR)
ITIL
Contract renewal support
Customer renewal management
Churn prevention
Customer loyalty building
Organisational skills
Relationship management
Customer interaction
Account management
Leadership
Communication skills
Negotiation

Full job description

What we’re all about:

Job Title: Customer Success Manager

Department: Operations

Reporting To: Head of Operations

The Company

Mobius Networks is a global provider of enterprise mobile connectivity solutions, helping businesses stay connected through reliable mobile airtime, IoT connectivity and managed network services.

Purpose of the role

To drive business growth and retention by building and protecting strong, long-term customer relationships. To act as the primary liaison between customers, Mobius Account Management and internal teams, focusing on customer satisfaction, contract renewals, upselling, and conflict resolution.

Reporting to and working with the Head of Operations, to ensure that effective methods are in place to allow the company to run to its maximum productivity. To provide sales and customer service support for both existing and potential customers the business.

Customer Success Manager Duties Include

Relationship Management: To serve as the primary, dedicated point of contact for an assigned portfolio of key clients. To work with current Sales Account Management and take ownership of the current relationship, excluding commercial decisions.

Retention and Renewals: Manage renewal timelines and proactively secure client extensions to mitigate churn. Conduct regular business reviews to ensure service delivery meets and exceeds both the customer expectation and Mobius required standards.

Revenue Growth: Identify opportunities to cross-sell and upsell products or services, handle renewals, and drive sales targets. Deliver process and product presentations, to encourage new or extended sales

Issue Resolution: Act as a senior escalation point for client complaints, working across internal departments to resolve issues promptly.
Market & Data Analysis: Maintain accurate and GDPR compliant customer records on systems like Salesforce, analyse customer data, and track industry trends to improve Mobius client strategy

Key Skills and experience preferred

Experience: 3–5 years in account management, technical sales, or client-facing roles.

Communication: Exceptional verbal and written communication skills with strong negotiation and problem-solving capabilities.

Commercial Acumen: Ability to interpret financial data, manage contractual KPIs, and maximize account profitability.

Professional Qualifications: Exposure to ITIL practices preferably qualified to Foundation level

Personal Specification

Strong Leadership and organisational skills

Strong interpersonal and communication skills

A methodical and structured approach to problem solving

A ‘can-do’ attitude with a flexible approach

An approachable attitude

A keen attitude towards self-development

#LI-Onsite #LI-CG1

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.

Apply Now

Refine Your Search

customer success manager jobs in aylestone, lec

Customer Success Manager

Global Senior Manager, Customer Happiness (1 year contract)

Customer Service Manager

Customer Success Manager

Sales Advisor

Client Relationship Manager

Customer Service Manager

Customer Service Advisor

Trainee Account Executive (HF13537516)

Sales Manager

Customer Service Advisor

Specialist Customer Service Advisor

Account Manager

Customer Service Advisor - Nottingham

Customer Service Manager

Internal Account Manager - Midlands

Customer Care Co-ordinator

Portfolio Team Leader

Entry Level Account Executive - Loughborough

Key Contractor Manager

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