Handler Work, Jobs in Babraham, Cam (with Salaries)

Complaints Handler
AXA —Haverhill
- Up to £26,299 a year
- Monday to Friday
- Analysis skills
- Financial services
- Communication skills
11d
Ground Handling Agent
ABM UK —Stansted
- £27,922 a year
- Weekend availability
- Free parking
Quick apply
Baker/Trainee Baker
Maison Clement —Cambridge
- £12.75 - £13.75 an hour
- Part-time
- Cooking
- English
- Bakery
- Free parking
- Health & wellbeing programme
Quick apply
4d
Account Handler
Jensten Group —Cambridge
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
11d
Executive Assistant
Abselion —Cambridge
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
Art Handler
Sworders Fine Art Auction House —Stansted
- Full-time
- Driving
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
12d
Veterinary Technician
Rossdales Ltd —Newmarket
- From £26,436.80 a year
- Overtime
- Laboratory experience
- Bachelor's degree
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
3d
Decontamination Technician - Sterile Services
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £25,272 - £27,476 a year
- Full-time
- Communication skills
9h
Material Handler
Tait —Haverhill
- Full-time
- AutoCAD
- ERP systems
- Welding
- Annual leave
- Employee assistance programme
Pet Welfare Assistant - On-site Services (Standby)
Blue Cross —Hitchin
- £14.24 an hour
- Organisational skills
- IT
- In-person
- Annual leave
Quick apply
17h
SSD Floor Manager
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £28,392 - £31,157 a year
- Weekend availability
- Supervising experience
- Communication skills
9h
Trainee Case Handler
Taylor Rose —Bishop's Stortford
- Organisational skills
- IT
- Communication skills
1d
Technical Cyber Instructor
BPP Holdings —Wyboston
- Overtime
- Hybrid work
- Teaching
- Annual leave
- Employee discount
Senior Manager, Market Access Specialty Care
Sobi —Cambridge
- Full-time
- Remote
- Doctoral degree
- English
- Master's degree
Quick apply
Commercial Account Executive
Jensten Group —Cambridge
- Hybrid work
- Sales
- Communication skills
- Free parking
- Annual leave
Quick apply
Mechanical Technician
PRETORIA ENERGY COMPANY LTD —Cambridge
- £35,000 - £45,000 a year
- 12 hour shift
- Maintenance
- Driving
- Welding
- Free parking
- Annual leave
Quick apply

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Complaints Handler

AXA -
Haverhill

Apply Now

Job details

Permanent
Up to £26,299 a year
11 days ago

Qualifications

Analysis skills
Financial services
Communication skills

Full job description

Job Description:

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.

Job overview:

We’re excited to offer a full-time, permanent role at AXA Commercial as a Complaints Handler in our Complaints Resolution team in Haverhill. This is your chance to be a key part of a supportive and collaborative environment, helping our customers over the phone by handling their complaints with empathy and ensuring a fair resolution. Building sounds relationships is essential to our success and customer satisfaction. We pride ourselves on being one big team, and we value team players who work well together. If you have experience in complaints handling, an eye for detail, and a passion for fairness, we’d love to hear from you!

Key responsibilities:

Deliver excellent customer service by conducting thorough investigations and achieving fair, reasonable outcomes.
Record, investigate and resolve customer complaints in line with FCA timescales and KPI’s.
Respond to customers with thorough and high-quality communication, accurately identifying the root cause of issues, implementing appropriate operational solutions, and ensuring all interactions are timely, compliant with regulations, and focused on delivering the best possible outcome.
Use your initiative and available resources to find the best solution for the customer.
Communicate clearly and professionally over the phone, ensuring all letters to complainants are of high quality and are line with best practise guidelines.
Escalate issues to relevant Commercial Insurance teams to understand the complaint and resolve it efficiently.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Working hours & shift pattern:

You’ll work full time, 35 hours per week, Monday to Friday, 9am to 5pm.

Your skills & experience:

Experience in a customer facing role.
Proven complaints handling experience is essential, preferably within the insurance or financial services sectors, with claims complaints experience being an added advantage.
Knowledge of how to support customers with vulnerability characteristics during the complaint process.
Skilled at influencing people and situations to achieve the best outcomes.
Sound business acumen and advanced analytical skills.
Able to manage change effectively in different situations.
Excellent communication skills, both written and verbal.
Sound planning and prioritisation skills to meet deadlines.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

#LI-Hybrid

Salary: Up to £26,299

Apply Now

Refine Your Search

handler jobs in babraham, cam

Complaints Handler

Ground Handling Agent

Baker/Trainee Baker

Account Handler

Executive Assistant

Art Handler

Veterinary Technician

Decontamination Technician - Sterile Services

Material Handler

Pet Welfare Assistant - On-site Services (Standby)

SSD Floor Manager

Trainee Case Handler

Technical Cyber Instructor

Senior Manager, Market Access Specialty Care

Commercial Account Executive

Mechanical Technician

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