Service desk engineer Work, Jobs in Babraham, Cam (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
M&E Engineer
Emcor —Cambridge
- £42,000 a year
- Full-time
- Maintenance
- Employee assistance programme
- Referral programme
Quick apply
IT solutions Engineer
Arm —Cambridge
- £52,400 - £71,000 a year
- Hybrid work
- APIs
- AI
ICT User Support Engineer
Bedfordshire Fire and Rescue Service —Cambourne
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Military
- Microsoft Office
- Free parking
- Flexitime
2d
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Azure
- Employee discount
4d
IT Infrastructure Engineer
Eurofins UK Food Testing —Newmarket
- Weekend availability
- Hybrid work
- Windows
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Workplace Specialist
Mettler Toledo —Royston
- Windows
- Travel
- SharePoint
- Annual leave
HME Coordinator
Port Rail Group —Harlow
- From £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
Quick apply
4d
2nd Line Wintel Engineer
Fujitsu —Stevenage
- Overtime
- Annual leave
- Employee assistance programme
Facilities Helpdesk Operative
Sec2 Security Limited —Bury St. Edmunds
- From £26,624 a year
- Full-time
- CRM software
- Microsoft Outlook
- Windows
- Health & wellbeing programme
Quick apply
13d
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
4d
Environmental Consultant
M Group —Stevenage
- £40,000 a year
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Consultant Ecologist
AECOM —Cambridge
- Full-time
- Hybrid work
Multi-Skilled Engineer
JIK-Integral UK Limited —Cambridge
- £15 - £50 a day
- Overtime
- Maintenance
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Principal Water Quality Scientist/ Modeller
AECOM —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting
Customer Service & Parts Administrator - 12 months fixed term contract
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Construction experience
- Communication skills

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IT Service Desk Analyst
Hexcel Corporation —Duxford
Administer user accounts, security groups, email accounts and system access in accordance with corporate security policies, established IT procedures and access…
5d
Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
The Helpdesk Specialist will provide hands-on Tier 1 and Tier 2 technical support to colleagues across the UK office, working across two nearby sites.
£35,000 - £38,000 a year
Quick apply

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Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in babraham, cam

Helpdesk Manager

M&E Engineer

IT solutions Engineer

ICT User Support Engineer

1st Line Service Desk Analyst

1st Line IT Engineer

IT Infrastructure Engineer

IT Workplace Specialist

HME Coordinator

2nd Line Wintel Engineer

Facilities Helpdesk Operative

Service Support Specialist

Environmental Consultant

Consultant Ecologist

Multi-Skilled Engineer

Principal Water Quality Scientist/ Modeller

Customer Service & Parts Administrator - 12 months fixed term contract

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